Cover Today Avaliações 7.015

As i said the gentleman who dealt with my inquiry was helpful and courteous and knowledgeable and helped me to select the policy I was asking about.

Really well explained and Steve knew everything about my plan.

Easy. Straight forward. Professional. The person I spoke to was spot on.

I was pleased that it was a voice I could understand, Neda was really good at explaining things, she didn’t rush me, and didn’t mind going back over things I wasn’t sure about, I am pleased that I am now insured something I have been meaning to do for a while

Really helpful and excellent customer service

I dealt with a customer service agent called Harry.
He took his time with me explaining various options which allowed me to make a decision on which policy to take.

Very helpful gent named Riley that I dealt with explained everything clearly

Stuart was patient considerate of my feelings. Explained things perfectly. Well done.

Helpful and pachant explaining everything fully

Absolutely disgusting service.

After many phone calls to this company l have been informed that they would resend my voucher. It arrived with zero balance. Then transferred to the Marks Spencer voucher team who informed me they sent a voucher in March 26 and it has been used,
.
COVER TODAY PREVIOUSLY INFORMED ME IN APRIL I WOULD NOT GET THE VOCUCHER UNTIL END OF MAY/ JUNE.

IT WOULD SEEM SOMEONE IS NOT BEING HONEST.

NOW I AM INFORMED THAT I HAVE TO WAIT 10DAYS FOR THE VOUCHER TEAM TO LOOK INTO THE MATTER .

SPOKE TO SASHA

LEA AND GRACE BUT IT SEEMS THEY ALL TELL DIFFERENT STORIES!!!!

Kelvin was very polite. He spoke clearly and gave me time to understand and ask questions. He was thorough in his explanations.

Lady on phone was very helpful

Fran explained everything clearly, great customer service.

Agent who I spoke to was helpful and efficient. Able to arrange cover with one telephone call.

Full and frank explanation of my policy. Gave me the correct policy fid my needs. Value for money and within my budget. Friendly chap explained everything.

Just a friendly voice on the phone. Straight forward conversation no messing around.

Straight forward question had all the information for me and the life policy suits my needs.
Kind regards Brian

Absolute rediculas compney.With staff who think it's OK to giggle when trying to make a complaint. Just be carefull ov the gift option it states gift voucher available after making six payments but then goes on to state or when the value of payments exceeds voucher total. This was never explained on sign up an as considered confusing.. the after six payments wording should be removed and exceeds words left and after having a very unpleasant advisor.( Natasher) who thought OK to giggle and refuse to lodge complaint. And when I said il cancel our policys she couldn't do it quick enough I'm glad I canceled mine and my wife's policy. If her boss would like to replay the phone conversation that are supposed to be recorded please do.. I have other over 50 policies with other companies no issues certainly do not misslead you. Absolutely shocking

Kris explained every thing so that i could understand , he was polite and easy to talk to , and put me at ease

Agent was very good at explaining and took my thoughts into account when arranging the cover.