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Fantastic from start to finish !
Have used Covguard many times during the Pandemic and since restrictions have eased.
Any issues or questions i have had , are always sorted qucikly and efficiently by the Customer Serivces Team .
Always respond to emails and will always call you back if they miss your call.
The Ladies there will always do there best to ensure you get sorted .
Highly recommended .
I paid £194 for a Day 2 and 8 PCR test package. I arrived back from a business trip to France last Friday and posted the test on Saturday as per their instructions. It's now the following Friday and I still have no results. Every day I email them and everyday they reply with an apology and blaming Royal Mail, but they had confirmed on Tuesday that they had received it that day. I used Goodbody Clinic for my pre-travel and test to release tests and they delivered results within 12 hours, both times. A little more expensive (£215) but totally reliable so suggest you use them and avoid these scam boys
Sent my day 2 test back, and chased results today (day 4). Was told to check that it had been received using Royal Mail tracking number and it takes 36hrs from delivery to result. When I replied it was received by the test centre at 8.40 on the morning of day 3, I was told that it was accepted into the lab at just before midnight and it's 36 hours from that point- changing the story.
Very disappointed. I've had several tests for business that have all returned much more quickly, and I shall be going for my day 5 Test to Release before receiving my day 2 result.
Very bad service, they don't mention anywhere on their product page that Royal Mail will not be delivered on weekends and/or bank holidays. Meanwhile, they promise results in 24-36 hrs. Then the tracking provided on the label doesn't even produce any results, again not sure if its Royal Mail or Covguard but regardless, you will not get the service that you paid for so my advice is to AVOID this company as there are a lot cheaper and better service options available!
My only hope now is to be able to prove to the Home Office that the tests were ordered and returned but due to the supplier, Covguard, we didn't receive any results for test to release or the day 8 and hope for the best!
Scam so avoid!
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