Ara Bed - Queen - Upholstered - Silken Sand - Storage

Avaliações de Ara Bed - Queen - Upholstered - Silken Sand - Storage

A classificação média por estrelas é 1 de um total de 5

1,0

(3 avaliações)

A classificação por estrelas de um produto é calculada como a média de todas as suas avaliações.

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3,8 mil Avaliações

4,1

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Aqui está o que as pessoas destacaram

Entrega

1,0

3 avaliações

Materiais

1,0

3 avaliações

Qualidade

1,0

3 avaliações

Custo-benefício

1,0

3 avaliações

Detalhes do produto

Ara Bed - Queen - Upholstered - Silken Sand - Storage
  • Marca: Cozey
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Variantes de produtos
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FrenchRound / Extended
RegularRound / Pillow
Regular + FrenchRound / Pillow
RegularRound / Round
RegularRound / Square
FrenchRound / Square
FrenchSquare / Extended
RegularSquare / Pillow
Regular + FrenchSquare / Pillow
RegularSquare / Round
RegularSquare / Square
FrenchSquare / Square

Todas as avaliações

Avaliado com 1 de um total de 5 estrelas

The metal frame had holes that were misaligned. It seemed it would have been sturdy if the structural leg could have at least been attached.

Data da experiência:
Entrega: 1
Materiais: 1
Qualidade: 1
Custo-benefício: 1
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Resposta da Cozey

Hi Nisha, thank you for sharing your experience. We're truly sorry that the misaligned holes on your Ara Bed frame prevented you from securing the support leg and completing the assembly.

We understand how disappointing this must have been, especially after looking forward to enjoying your new bed. Our team reviewed the photos and video you shared and escalated the issue to our Product Claims team. We understand that you ultimately decided to return the bed, and we're sorry we couldn't provide the experience you expected.

We sincerely appreciate your feedback, as it helps us identify areas where we can improve our products and customer experience. Thank you for giving Cozey a try.

Avaliado com 1 de um total de 5 estrelas

Placed an order on August 5 for this item and had to wait an entire month to receive it on September 10. When trying to assemble it, the frame was defective as the holes did not align so the leg could not be screwed in. This piece is essential to the structural integrity of the frame as it is a supporting leg that holds two metal together. Immediately created a ticket for the issue but only got responses from an AI representative. Called to speak to a human about the issue and hoping for a solution to have it resolved, such as replacing the part, but the response was basically “is that all?” which was no help. I paid $1.6K and waited too long for a piece of furniture with a major flaw. On top of it all the customer service was abhorrent. It was delivered in a u-haul truck and the driver called to ensure if we were home, which we were, but didn’t even help with bringing the 12 boxes up to our unit. Instead they lent us their dolly and stayed in their truck. Both the delivery and the customer service representative on call were absolutely no help and did not even do their job to completion.

Data da experiência:
Entrega: 1
Materiais: 1
Qualidade: 1
Custo-benefício: 1
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Resposta da Cozey

Hello Nisha,

We’re truly sorry to hear that your experience with us was disappointing. We can understand how frustrating that must have felt after looking forward to your order.

We’re also sorry that the support and delivery experience did not feel as helpful or seamless as it should have. We understand that you ultimately chose to return the bed, and we’re sorry that your experience led to that decision.

Thank you for taking the time to share your feedback with us. It’s genuinely valuable and helps us better understand where we can improve, from the quality of our products to the way we support our customers throughout their experience. We truly appreciate you giving Cozey a try.

Avaliado com 1 de um total de 5 estrelas

Placed an order on August 5 for this item and had to wait an entire month to receive it on September 10. When trying to assemble it, the frame was defective as the holes did not align so the leg could not be screwed in. This piece is essential to the structural integrity of the frame as it is a supporting leg that holds two metal together. Immediately created a ticket for the issue but only got responses from an AI representative. Called to speak to a human about the issue and hoping for a solution to have it resolved, such as replacing the part, but the response was basically “is that all?” which was no help. I paid $1.6K and waited too long for a piece of furniture with a major flaw. On top of it all the customer service was abhorrent. It was delivered in a u-haul truck and the driver called to ensure if we were home, which we were, but didn’t even help with bringing the 12 boxes up to our unit. Instead they lent us their dolly and stayed in their truck. Both the delivery and the customer service representative on call were absolutely no help and did not even do their job to completion.

Data da experiência:
Entrega: 1
Materiais: 1
Qualidade: 1
Custo-benefício: 1
logotipo da Cozey

Resposta da Cozey

Hello Nisha,

We’re truly sorry to hear that your experience with us was disappointing. We can understand how frustrating that must have felt after looking forward to your order.

We’re also sorry that the support and delivery experience did not feel as helpful or seamless as it should have. We understand that you ultimately chose to return the bed, and we’re sorry that your experience led to that decision.

Thank you for taking the time to share your feedback with us. It’s genuinely valuable and helps us better understand where we can improve, from the quality of our products to the way we support our customers throughout their experience. We truly appreciate you giving Cozey a try.