b I purchased the Altus 3-seater sofa about 6 months ago and I have been really happy with the quality and comfort. However, I made the mistake of waiting to buy the matching 2-seater. When I went back to the site recently to complete my set, I found it was unavailable. Customer service has since confirmed that it will not be coming back into stock. Now I am stuck with a single sofa that I can’t match, and since a different brand won’t fit my decor, I’m facing the reality of having to replace the 3-seater entirely to get a matching set. Lesson learned: If you think you’ll want the full set, buy it all at once. Their inventory changes quickly and once a line is gone, it’s gone.
Resposta da Cozey
Hi Gautam,
Thank you so much for your thoughtful review, we really appreciate you taking the time to share your experience.
We’re glad to hear you’ve been happy with the quality and comfort of your Altus 3‑seater, and we completely understand how disappointing it can be when you’re ready to complete your set only to find the matching piece unavailable. That’s frustrating when you’ve already fallen in love with a piece and envisioned it as part of a cohesive space.
With modular sofas, being able to add pieces over time is such an important part of the experience. That’s why we have a modularity promise for our collections, so existing customers can continue to add modules down the line. While this promise applies broadly, including to Altus in other non‑leather options, we recognize that the availability for Altus in Amber specifically has created a challenge.
We want you to know we’re actively working on a solution, and we’ll be following up with you as soon as we have a new modularity update for the Altus in Amber. Thank you for your patience as we refine this; it’s feedback like yours that helps us improve what we offer and how we support long‑term modular living.
Thanks again for your feedback and for being part of the Cozey community. We truly appreciate your support.