Fantastic small business, always on hand for any queries, speed of light delivery, packed carefully. The clay is ALWAYS fresh which is so very important! Since finding Craft Cellar (after 40 plus year... Ver mais
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Although there was a slight mishap with the labels & postage, Natalie emailed immediately and the error was corrected! I’ve bought from Natalie before, and I’m excited to use the new clay I’ve ordered... Ver mais
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Fabulous clay at really affordable and fair prices with quick delivery. Customer service is also excellent. I wouldn’t look elsewhere now for polymer clay!
A empresa respondeu
This isn’t my first experience buying from Nataie Fowler, and once again I’m absolutely delighted. The service is excellent, and I’m very happy with my purchase. Natalie is always attentive to... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Craft Cellar is a family business. Our online shop specialises in polymer clay and all the tools and finishes needed to complete any project. We work closely with leading brands FIMO, Sculpey and Cernit and aim to never be out of stock of key colours and items. We hate to disappoint so we closely monitor stock levels to avoid running out. We ensure we maintain a personal touch in everything we do, and love building a relationship with our regular customers. We also try to adhere to any special requests for specific colours or items we may not yet stock. Orders are packed by hand and sent out the same day whenever possible. We offer a range of postage options starting from £1.95 for a small order, to guaranteed next day delivery. Standard delivery is also free for orders over £60.
Informações de contato
8 Half Mile, LS131BW, Leeds, Reino Unido
- 07711586368
- natalie@craftcellar.co.uk
- craftcellar.co.uk
4,9
Excelente
309 avaliações
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Customer Service OUTSTANDING!
They posted out the items quickly. I had great issues with the courier, which is not Craft Cellar fault at all. Craft cellar was amazing in responding, supporting and helping to try and get the order to me. Cutting a long stressful story short, the order came in the end.
I cannot fault this company and they have taken on feedback of using a different courier provider.
Thanks so much for your support, patience, help and understanding. Other companies should treat their customers like Craft Cellar does!
Thank you
19 de agosto de 2025
Avaliação não solicitada
Resposta da Craft Cellar
Thanks for these very kind comments. Yes we have a particularly bad experience with a courier service and as a result have made changes to our dispatch arrangements to try to avoid problems like this in the future. Thanks for your patience. At least things worked out in the end.
Great service and range of products
Great service. I left it late to order and the staff were quick to reassure me that the package would arrive on time, which it did.
11 de agosto de 2025
Resposta da Craft Cellar
Thanks for this feedback. We send out as quickly as we can mainly using Royal Mail and DPD tracked services.
Bought Cernit polymer clay
Bought Cernit polymer clay, great price and fast delivery. I would definitely use this company again.
30 de julho de 2025
Resposta da Craft Cellar
Thanks Linda. We do our best!
Resposta da Craft Cellar
Thanks Phil. We aim to send out same day if orders reach us before 12.
Great all round experience
Fast delivery, great selection, fresh clay. Thank you. I love this site ❤️
26 de julho de 2025
Resposta da Craft Cellar
Thank you for this lovely review, it made me smile :) ❤️
Always great stock levels of what I…
Always great stock levels of what I need and fast postage with a reliable courier
7 de julho de 2025
Resposta da Craft Cellar
Thank you so much Christina! - and thank you for your recent order - that should be with you tomorrow :)
Very good service
I was pleased to see exactly what I wanted on their stock list, and my parcel arrived a couple of days later. That’s very good service.
7 de julho de 2025
Resposta da Craft Cellar
I'm so happy to read this! Thank you Susan :)
Resposta da Craft Cellar
That's great news! Thank you!
Fast delivery and great service
Fast delivery and also when I accidentally placed the order by mistake after 30mins i request to cancel my order and they did cancel my order and refund me straight away.
8 de julho de 2025
Resposta da Craft Cellar
Thank you :) It's was no problem!
Good communication from the seller
Good communication from the seller. Prompt delivery and well packaged items.
2 de julho de 2025
Resposta da Craft Cellar
Thank you so much for leaving this review ❤️
Super fast delivery and very helpful…
Super fast delivery and very helpful customer service. Will be my go to now for all polymer needs.
24 de junho de 2025
Resposta da Craft Cellar
Thank you so much Claire :)
One of the most helpful and friendly…
One of the most helpful and friendly companies that I've had the pleasure of working with
24 de junho de 2025
Resposta da Craft Cellar
Thank you so much Sarah, that's so lovely! Have a great day :)
Well package and received in good time
Well package and received in good time
Thank you
29 de junho de 2025
Resposta da Craft Cellar
Thank you for your kind review Ann :)
Excellent service
Excellent service, very quick delivery. Have told my friends about this company so expect more orders.
27 de junho de 2025
Resposta da Craft Cellar
Aww thank you so much! I'm so happy to hear this ❤️
Excellent customer service and arrived…
Excellent customer service and arrived very quickly. 😊
26 de junho de 2025
Resposta da Craft Cellar
Thank you so much Anne!
Resposta da Craft Cellar
Thank you so much :D
Always good customer service if I email…
Always good customer service if I email to find out about when items will be back in stock.
My favourite polymer clay and tools supplier.
30 de maio de 2025
Resposta da Craft Cellar
Thanks so much Ashley <3
Can’t recommend enough
I always purchase my clay from Craft Cellar, amazing customer service and speedy delivery! Great selection of clay and accessories too
5 de junho de 2025
Resposta da Craft Cellar
Ahh thank you that is so nice of you to say :)
Good communicatio
An initial delivery issue was very swiftly rectified and communication was excellent. Will readily order again without hesitation
26 de maio de 2025
Resposta da Craft Cellar
Thank you for taking the time to leave this review Margaret, and thanks for your patience :)
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