Registration fee, application fee, verification fee. yet still NO crb. No confirmation that it's even been applied for. One of the worst services I've ever used. Complete scam. spent 45 minutes... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Tom at CRB has been exceptional at helping me, I thought I had applied for the wrong DBS but he has been so helpful at ensuring that I have applied for the correct one. He has responded quickly and co... Ver mais
A empresa respondeu
Not the easiest of processes but the support is excellent. Kathryn was consistent and patient in helping us navigate the various forms. She was clear and concise and it made the experience much simple... Ver mais
A empresa respondeu
Thanks Tom for your help you are very professional and kind person, nice to deal with you.Hightly recommended. Best regards Skaiste Davidson
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Informações de contato
27 Old Gloucester Street, WC1N 3AX, London, Reino Unido
- support@crbdirect.org.uk
- crbdirect.org.uk
4,5
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Kathryn at CRB Direct has been really…
Kathryn at CRB Direct has been really helpful in helping us process Enhanced DBS for our team. Her diligence has made the application very smooth. I will continue to use CRB Direct for future applications.
11 de agosto de 2026
Avaliação não solicitada
Resposta da CRB Direct
Hi Juan, thank you for sharing this, and for trusting us with your team’s Enhanced DBS applications. Kathryn will be delighted to hear your feedback. We look forward to supporting your future applications.
Kathryn has been very responsive in…
Kathryn has been very responsive in supporting us to process our DBS applications.
7 de agosto de 2026
Avaliação não solicitada
Resposta da CRB Direct
Hi Julie, thank you for your review. We’re delighted to hear that Kathryn has been so responsive in helping you with your DBS applications. If you need any further assistance, our team is always here to support you.
Kathryn was very helpful in processing…
Kathryn was very helpful in processing our DBS application in a timely manner.
7 de agosto de 2026
Resposta da CRB Direct
Hi James, thank you for sharing your experience. We’re glad Kathryn was able to help process your DBS application quickly. We’ll make sure she sees your kind feedback.
Kathryn is very helpful
6 de agosto de 2026
Resposta da CRB Direct
Hi Sophie, thank you so much for your kind words. Kathryn will be thrilled to hear your feedback. We really appreciate you taking the time to share your experience.
Resposta da CRB Direct
Hi David, thank you for your feedback. We’re so pleased to hear Kathryn provided superb assistance. She’ll be thrilled to know her support made a difference. If there’s anything else you need, we’re always here to help.
Ross helped me through the application…
Ross helped me through the application and was extremely helpful
4 de agosto de 2026
Resposta da CRB Direct
Hi Nick, thank you for sharing your experience. We’re delighted to hear Ross was able to guide you through the application and provide the support you needed. We’ll make sure he sees your kind feedback.
10/10 service
Kathryn is always so helpful, quick at answering and overall lovely
4 de agosto de 2026
Avaliação não solicitada
Resposta da CRB Direct
Hi Freya, thank you so much for your kind words. Kathryn will be thrilled to hear this. We really appreciate you taking the time to share your experience.
Very helpful phone call
I requested a phone call with an account manager as I’d found some of the terminology relating to my DBS difficult to interpret. Ross clarified all the necessary information and went through my application in detail. I was also refunded a payment that was no longer required. A very helpful, personable and effective call which resulted in my application being processed very quickly. Thank you so much!!
23 de julho de 2026
Avaliação não solicitada
Resposta da CRB Direct
Hi Katie, thank you for sharing your experience. I’m so glad Ross was able to clarify everything around your DBS and walk through the application in detail. It’s great to hear the call felt helpful and personable, and that the refund and quick processing made things even easier for you. We really appreciate your kind words and are delighted everything is now sorted smoothly. Thank you for taking the time to leave this review, it means a lot to the team.
Quick Response
Quick response and help to resolve queries to move the application forwards.
31 de julho de 2026
Resposta da CRB Direct
Hi Samuel, thank you for your feedback. I’m glad the team were able to respond quickly and help move your application forward. We appreciate you taking the time to share your experience.
Resposta da CRB Direct
Hi Huw, thank you so much for your lovely feedback. Kathryn will be thrilled to hear she made such a positive difference. Thanks for taking the time to share your experience.
Issues Resolved
After a call with Kathryn 07/08/26 she has restored by faith and been super helpful!
The message services is very slow when you are waiting to process something. There is a phone number but just directs you back to the on line messaging service.Would be great to have someone to be able to contact via phone with your queries!
27 de julho de 2026
Avaliação não solicitada
Resposta da CRB Direct
Hi Kim, thank you for your feedback. We’re really glad to hear that your call with Kathryn helped restore your confidence. She’ll be delighted to know her support made a difference.
Enhanced Checks
I processed 4 checks the team were very helpful, with prompt responses to any questions that I had. I will definitely use them in future for our checks.
17 de julho de 2026
Avaliação não solicitada
Resposta da CRB Direct
Hi Claire, thank you for choosing us for your recent checks. I’m glad to hear the team were helpful and quick to support your questions. We appreciate your trust and look forward to assisting with your future checks.
This is just a money grabbing scheme
This is just a money grabbing scheme, as a business I needed to do a basic DBS check on my employee, paid the exorbitant fees (£45 registration fee and £78.5 for the DBS check which is normally £21.5!) and submitted the form, to find out after 3 days that the check has not been done as they are waiting for ID verification, which we didn't know or received any notifications for, and that I have to send a link to my employee and ask them to pay another £15 to do this and send me the results so this can be proceeded! This is just ridiculous and actually creates hurdles instead of solving any problems, just ask people to do the DBS check themselves and send you the results and reimburse them for it! at least this way it's cheaper and faster!
29 de julho de 2026
Avaliação não solicitada
Resposta da CRB Direct
Hi Sina, thank you for taking the time to share this feedback. We’re sorry to hear about the issues you’ve described. A member of our team will contact you directly to go through your DBS application and help resolve this as quickly as possible.
Good communication
Good communication, making the process simple and easy to follow.
28 de julho de 2026
Resposta da CRB Direct
Hi Samuel, thank you for your feedback. We’re glad to hear the communication felt clear and made the process simple and easy to follow. If you need anything further, our team is here to help.
Kathyrn was very helpful
Kathyrn was very helpful, efficient and informative.
Thank you!
22 de julho de 2026
Avaliação não solicitada
Resposta da CRB Direct
Hi Valerie, thank you for sharing your experience. Kathryn will be delighted to hear your kind words. We’re glad she was able to be so helpful, efficient and informative during your visit. If you need anything else, we’re always here to support you.
Clear, concise, timely & polite.
Alisa has been my contact for the past few applications for Enhanced DBS checks and has been clear and concise with any queries she had.
Alisa also has processed the applications in a timely manner and all dealings have been polite plus efficient.
Thank you Alisa
27 de julho de 2026
Resposta da CRB Direct
Hi Gary, thank you for taking the time to share this. Alisa will truly appreciate your kind words. It’s great to hear she’s been clear and concise with your queries, and that her timely, polite and efficient support has made your recent Enhanced DBS applications straightforward. We’re glad she’s been able to help each time.
Just got few information from you which…
Just got few information from you which not quite satisfied
18 de julho de 2026
Avaliação não solicitada
Resposta da CRB Direct
Hi Sajid, thanks for sharing your feedback. Trustpilot has asked you for a bit more information, and once you reply to that request we’ll be able to locate your application and help you properly. Please respond to their information request so we can get this sorted for you as quickly as possible.
Quick and professional
Ross was very helpful and quick to respond to messages. Very professional in his approach.
24 de julho de 2026
Resposta da CRB Direct
Hi Laura, thank you for sharing this. Ross will be pleased to know his helpful approach and quick responses made a difference. We’re glad his professionalism stood out during your experience.
Kathryn was very helpful and explained…
Kathryn was very helpful and explained the process well and what was needed to be done to change little things in my application. Thank you to her for making it easier for everyone.
24 de julho de 2026
Avaliação não solicitada
Resposta da CRB Direct
Hi Chris, thank you for sharing this. Kathryn will be so pleased to know her clear explanations and guidance helped make those small changes in your application easy to understand. We’re glad she was able to make the process smoother for you and everyone involved.
Resposta da CRB Direct
Hi Martin, thank you for your kind words. We’re glad you found the service helpful and professional, and it’s great to know our team was quick to reply. We appreciate you taking the time to share your experience.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.