Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Credit365 is an Australian online lender built around a simple idea: getting a small loan should be fast, clear, and stress-free. Everything happens online at credit365.com.au — no branches, no endless paperwork. Apply from your phone or laptop whenever it suits you. We offer small personal loans from $300 to $2,000, with straightforward repayment terms you can plan around. The process is three simple steps: apply online with a quick eligibility check, get assessed through secure automated screening that confirms you can comfortably afford the repayments, and — once approved — receive your funds, sent straight to your bank account. We look beyond traditional credit scores to give more people fair access to finance, and we keep costs clear from the start: no hidden fees, just straightforward repayments you can plan for. Every application is subject to responsible lending and affordability checks, so a loan is only approved when it genuinely suits your situation. Transparency, convenience, and support you can trust — that's what Credit365 is about. If you ever need a hand or run into difficulty, our support team is here to help, and you'll find all the ways to reach us on our website. Online Credit 365 is a trading name of Zainah PTY LTD, authorised and regulated by ASIC, Australian Credit License #391069
Level 17, 1 Denison St North Sydney NSW 2060 Australia, 2060, Sydney, Austrália
2,0
14 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Applied for a loan 10 October got to OTP never received it. Did it again still no code. Sent emails no reply. Phone number not working. I know it’s not a scam because I have had a loan with them before.
Same as other reviews signed Payto Agreement didn’t receive funds. Phone number is disconnected no response to emails. Did get a person on the other end of chat that was not helpful and funds don’t exist - have reported them.
Worst company out
Absolutely full of sh*t
Never reply to emails
Can’t call them
Hopeless
Ridiculous. Applied for a loan 2 days ago. Approvdd but still no funds. Offered no solution
Same as other reviews signed Payto Agreement didn’t receive funds, received a text saying problem transferring funds. Phone number is disconnected no response to emails.
Resposta da Credit365
We're sorry, this isn't the experience we want for anyone. You're right that some customers were affected by a fund transfer issue, and our team has been working to release those payouts. We also know reaching us has been harder than it should be, and we're sorry for that. Please email us at customercare@credit365.com.au with your name so we can confirm the status of your funds directly.
Is this a scam. Did the application and still have not received the funds. Phone number doesn’t work and no response to emails either.
Resposta da Credit365
We understand the worry, and no, this isn't a scam. Credit365 is a licensed Australian lender. Some payouts were delayed by a transfer issue our team has been resolving, and we're sorry you couldn't reach us in the meantime. Please email us at customercare@credit365.com.au with your name and we'll check exactly where your funds are and come back to you.
Used once it was great, easy and quick. Have tried to go back a second time. Got approved but the page to sign my agreement just goes blank.
Resposta da Credit365
Thanks for coming back to us, and we're sorry the signing page let you down. A blank agreement page isn't something you should be hitting, and we want to get you through it. Please email us at customercare@credit365.com.au with your name and we'll help you finish signing, and pass this to our tech team to fix. We'd like your second loan to go as smoothly as your first.
Ok first off the phone number doesn't work , they don't respond to emails, there chat is a joke , and the agree to pay which is supposed to go to your bank never happens im not sure if its a scam tho it wouldn't suprise me as the site says you have been approved and need to sign pay agreement my advice user be warned keep away
Resposta da Credit365
We're sorry, and we understand why this feels alarming. To be clear, Credit365 is a licensed Australian credit provider, not a scam, though that's little comfort when you can't reach us and your funds haven't arrived. Some payouts were held up by a transfer issue our team has been working through. Please email us at customercare@credit365.com.au with your name so we can check your application directly and get this resolved.
Haven’t received the money , signed the pay to agreement. Phone number is disconnected. Have sent 3 emails and no reply’s. Stay clear.
Resposta da Credit365
Hi Nichole — we're sorry, and you're right to be frustrated. We've found your application, and your funds have now been released to your account. If it hasn't landed yet, it should appear shortly depending on your bank's processing times.
We know reaching us was harder than it should have been, and we're sorry for that too. If anything's still not right, email us at customercare@credit365.com.au and we'll come straight back to you.
horrible app also face id is a mischief and they are probably using your face when you have to do face scan to supposedly verify identity to gain information on you, also it says oz forensics when you try to scan your face which is weird af
Resposta da Credit365
Thanks for raising this — a face scan is exactly the kind of thing you should question, so we're glad to explain rather than brush it off.
The face scan is an identity verification step. Its whole purpose is to confirm the person applying is really you — which protects you from someone else using your identity to take out a loan in your name. It's a security check for your benefit, not a way to collect information about you.
OZ Forensics is the specialist identity-verification provider that runs that check, which is why their name appears on the screen. They're an established verification technology company, not an unknown third party — and your face scan is used to verify your identity as part of your application, handled in line with our privacy obligations.
We don't want you left uneasy about this. If you'd like, our team can walk you through exactly what the check does and how your information is handled — please reach out at customercare@credit365.com.au and we'll answer any specific questions you have.
This company is horrifically dodgy. Their number is disconnected - they send you messages from an 'unverified' number stating you have been approved for a loan and to accept a PayTo agreement via your Bank BEFORE receiving Funds. Side Note: The agreement they wanted me to approve in my Banking App potentially allowed them to take over $200 MORE than the loan amount they claimed to approve in a SINGLE transaction (without a contract or payment reschedule, no email, no call from an agent - nothing) They have been reported to ASIC and so has the company they are trading under. Do NOT trust
Resposta da Credit365
We understand how alarming this would have felt, and we appreciate you raising it — concerns like this are something we take seriously.
A few things that may help. Credit365 is a licensed Australian credit provider (Australian Credit Licence 391069, operated by Zainah Pty Ltd) and a member of AFCA — you can always reach us directly at customercare@credit365.com.au.
On PayTo: setting up the agreement in your banking app is a legitimate part of our repayment process, and it's confirmed before funds are released because it's how the payment rail is set up. The agreement displays a maximum limit, which can look higher than a single repayment — but that's a cap, not an amount we take. We only ever debit the amounts due under your loan contract and repayment schedule.
That said, we don't want anyone left in the dark. We'd genuinely like to look into exactly what you experienced — including the messages and number you mentioned, as scams impersonating lenders do exist and we treat them seriously. Please contact our complaints team at customercare@credit365.com.au so we can review your case properly. If you've also raised it with ASIC, that's your right, and we're happy to work through it with you directly.
Resposta da Credit365
We're sorry to see this. There isn't much detail here for us to act on, but we'd genuinely like to understand what went wrong. If you're open to it, please reach out to customercare@credit365.com.au with what happened and we'll do our best to put it right. Every piece of feedback matters to us.
Terrible company, bad customer service and service overall. First review on here, so I assume people are avoiding them already. But if not. Then please do so.
Resposta da Credit365
We're sorry your experience fell short — that's not the standard we hold ourselves to. We'd like the chance to look into what happened and make it right. Please get in touch at customercare@credit365.com.au and we'll follow up with you personally.
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.
