I had just signed up, and needed a specific question answered. The gentleman I talked with in Customer service was very informative. Very upbeat and assured me that if I had any concerns at all, not t... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Thank you fir answering my question I'm very thankful for calling me back and answering my questions. In resolving my issues and very helpful people. There are very helpful and very kind. They do care... Ver mais
A empresa respondeu
Hello, I spoke with Daniela regarding a refund because the program was just too much for me to deal with at my age. Daniela was polite, courteous, and pleasant. After listening to my concerns, she pr... Ver mais
A empresa respondeu
Being cautious of our credit standing, I looked at Credit Secret's reminder of the 'numbers' game. I ordered the digital guidebook, only to be reminded that I had done the same a couple of years ago.... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre CreditSecrets.com
Escrito pela empresa
PLEASE CONTACT US FIRST! If you are here because of a bad experience, please give us a chance to help with any customer support issues by calling us at 877-215-6015 or emailing us at support@creditsecrets.com. We are open Monday thru Friday, 9am Eastern - 7pm Eastern.
The Best Selling Credit Secrets Book Is The Path To Solving Credit Problems Fast!
***IMPORTANT: There are many imposters on Amazon! We do NOT sell our book on Amazon. Be sure to look for the book written by Scott and Alison Hilton, the one and only original Credit Secrets only sold at CreditSecrets.com.***
Consumer credit reports are filled with errors that often go overlooked. But, if you know what to look for, you can leverage these errors to your advantage. In a sense, you can erase bad credit history with the knowledge you gain after reading the Credit Secrets book. Credit Secrets provides strategies for improving credit scores, resolving debt issues, and managing personal finances more effectively.
Informações de contato
312 W 2nd St #A747, 82601, Casper, Estados Unidos
- 877-215-6015
- support@creditsecret.org
- creditsecrets.com
4,7
Excelente
1 mil avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 57% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da CreditSecrets.com
Thank you, Susie! We’re so glad to hear you’re finding the program easy to use and that it only takes a few minutes a day. We appreciate your feedback and are happy it’s been such a fantastic tool for you!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Refund
Successfully canceled and refunded the funds taken.
17 de novembro de 2025
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you for your feedback. We’re glad to hear your account was successfully canceled and your refund was processed without any issues. If there’s anything else you need, we’re always here to help.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
I gave them five stars because after…
I gave them five stars because after the conversations on my email, I don’t think the direct person that was rude to me. I think the people that send an email was rude to me, but the one that reached out to me was very kind and generous and understanding while I was coming from so I am grateful for that
17 de novembro de 2025
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you, Todd. We appreciate you taking the time to share your experience. We’re sorry to hear that some of the email communication came across as rude — that’s never how we want anyone to feel. At the same time, we’re glad the representative who reached out was kind, generous, and understanding, and that they were able to help clarify things for you. We’re grateful for your patience and for the five-star rating.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Satisfaction guarantee for sure
It was a wonderful expierience for me! I had a problem getting logged into the program, so I thought (it was my fault the whole time lol). Customer service communicated very well and were persistent. I ended up speaking with Ann she awesome by BTW! She was very patient thru my idiot moments. Very knowledgeable and overall very helpful. I’m not sure I have ever had a better experience ever in life.
11 de novembro de 2025
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you, Vernon! We’re so glad to hear you had such a wonderful experience and that Ann was able to help you get everything sorted out. Her patience, knowledge, and persistence truly shine through in moments like this, and we’ll be sure to share your kind words with her. We appreciate your sense of humor and your trust in our team!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
I talked to Mario on the phone this…
I talked to Mario on the phone this afternoon..
He was EXTREMELY helpful.
Very informative.
And he gave me the steps to follow.
For making sure my personal information is correct.
When I pull my credit report.
And the three letters I need to write.
Sending them by certified letter
I have also been talking to Kirsty as well..
Via email..
She's also been EXTREMELY helpful as well...
She's the one that got Mario to call me this afternoon...
So, kudos to the both of them.
11 de novembro de 2025
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you, Beckey! We’re thrilled to hear that both Mario and Kirsty provided such exceptional support. It’s great to know Mario walked you through the steps clearly and that Kirsty coordinated everything so smoothly. We’ll be sure to share your kind words with them — they’ll be so glad to know they made a difference!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
What went wrong is
What went wrong is, I was forwarded to the Scoresense website and when I tried to return to start the process, I cant find your webpage, with no contact infurmation im very displeased essentially liding all hope in your system tvat i paid for including the automatic app which is gone, is there anyone to help me? Otherwise it's time to start a SCAM campaign
11 de novembro de 2025
Avaliação não solicitada
Resposta da CreditSecrets.com
Hi Christian — I’m sorry you had that frustrating experience. We are not a scam and our support information is easy to find on Trustpilot, on our website, and in every order email.
A few steps that usually fix the issue you described:
1. Go to creditsecrets.com and click Sign In.
2. If you cannot log in, use the Forgot Password link to reset your password.
3. If you were forwarded to ScoreSense, close your browser, clear your cache, then return to creditsecrets.com and sign in again. Sometimes the redirect clears after a fresh session.
If that does not work, please contact our Customer Success Team so we can resolve this immediately. Our team will escalate and confirm everything for you.
Contact info
support@creditsecret.org
877-215-6015 — Monday to Friday, 9am ET to 7pm ET
We’ve helped thousands of customers and we take issues like this seriously. Please reach out and we will make this right.
Resposta da CreditSecrets.com
Thank you, Randy! We’re glad to hear you experienced patience, professionalism, and courteous service from our team. We appreciate your feedback and are always happy to help!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
helpful and friendly customer service
The representative was knowledgeable and helpful.
2 de novembro de 2025
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you, Shikena! We’re so glad to hear our representative was both helpful and knowledgeable. We appreciate your kind words and are happy we could make your experience a positive one!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
It was a great call because of the…
It was a great call because of the service received from Daniel. The representative whom I spoke with was very patient kind and supportive and made sure everything was done as I requested. I appreciate him for what he did.
31 de outubro de 2025
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you, Fulvia! We’re so glad to hear Daniel provided such patient, kind, and supportive service. It’s great to know he took the time to ensure everything was handled just as you requested. We’ll be sure to share your appreciation with him — he’ll be thrilled to hear it!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Very helpful cs rep.
At first, when I tried ordering online, my card kept declining even though there was money in the account. I called the support number and was able to order the physical copy and got access to the digital copy as well. The representative was very helpful. Now, in 7-10 business days, I will start on my journey to improving my credit.
31 de outubro de 2025
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you, Dee! We’re so glad you reached out and that our representative was able to assist with your order and get you full access. We’re excited for you to begin your journey to improving your credit — and we’ll be here to support you every step of the way!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Very easy to talk to and very helpful.
28 de outubro de 2025
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you, Jim! We’re glad to hear our representative was easy to talk to and helpful during your experience. We appreciate your feedback and are always happy to assist!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
SCAM
SCAM! SCAM! SCAM! I was charged $188 with NO problem, BUT I could not log in; I could not get my password updated; and I received absolutely nothing but credit reports that I could have gotten for free. I was unable to talk to anyone AND I sent SEVERAL emails and fair warning for poor service and NO product. ALSO, if you NEED more info, check the emails I sent with screenshots of what I was charged AND my inability to log in. THAT should be enough "info" for you.
25 de outubro de 2025
Avaliação não solicitada
Resposta da CreditSecrets.com
Hi Mark, we’re very sorry to hear about your frustration, but we want to assure you that Credit Secrets is not a scam. We’re a legitimate company with thousands of satisfied customers and a full Customer Success Team available to help.
We reached out on October 24th in response to your missed call on the 23rd, but did not get an answer and was unable to leave a voicemail.
You emailed us on a Sunday, when our customer support is closed. You demanded a refund because "No support was available by phone on Sunday, October 26, 2025, at 1:44pm."
We’ve already issued you a full refund and have been trying to reach you to confirm everything was resolved. Please reach out if you can. Colossians 3:13
Our contact information is listed throughout our website, emails, and materials — you can always reach us directly at support@creditsecret.org or by calling 877-215-6015, Monday – Friday, 9am ET to 7pm ET.
Talked with customer service Dina was…
Talked with customer service Dina was very polite caring and patient ging thru steps I needed to do thank you’all so much Nancy lowe
20 de outubro de 2025
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you, Nancy! We’re so glad to hear Dina provided polite, caring, and patient support while guiding you through each step. We’ll be sure to share your kind words with her — she’ll be thrilled to know she made your experience a positive one!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
She was very professional and helpful.
She was very professional and helpful.
23 de outubro de 2025
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you, Kenneth! We’re happy to hear our representative was both professional and helpful during your experience. We truly appreciate your feedback and the chance to assist you!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Outstanding customer service
I spoke with a wonderful, very friendly, efficient lady who listened to me babble on far longer than she needed too. She fixed the problem right away, and stayed on the phone with me until she knew it was working. Unfortunately I didn’t get her name because I was to wrapped up in my own issues, which she was so gracious about.
Thanks for the fantastic experience!
21 de outubro de 2025
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you, Cindy! We’re thrilled to hear you had such a fantastic experience with our customer service team. It means a lot to know our representative was friendly, efficient, and took the time to make sure everything was working before ending the call. We’ll be sure to share your kind words with the whole team!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Great customer service
VERY patient and was able to answer all my questions.
20 de outubro de 2025
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you for your feedback! We’re so glad to hear our representative was patient and able to answer all your questions. Providing great customer service is always our top priority, and we’re happy we could help!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Staff Assistance
Assist in getting started. Staff courteous and knowledgeable.
17 de outubro de 2025
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you, Nadirah! We’re so glad our staff was able to assist you in getting started and that you found them courteous and knowledgeable. We appreciate your kind words and the opportunity to help!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Rick was attentive
Rick was attentive, knowledgeable and patient with me (some one who is not a techy person). He is an asset to your company. Keep up the great customer service as demonstrated. Thanks again. Have a blessed evening.
16 de outubro de 2025
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you, Hermance! We’re delighted to hear that Rick provided such attentive, patient, and knowledgeable support. He truly is an asset to our team, and we’ll be sure to share your kind words with him. We appreciate your encouragement and wish you a blessed evening as well!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Representative was very knowledgeable…
Representative was very knowledgeable took his time walk me through the process very customer service orientated
16 de outubro de 2025
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you, Ricky! We’re so glad to hear that our representative took the time to walk you through the process and provided knowledgeable, customer-focused support. We appreciate your feedback and are happy we could help!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
You representative was very knowledgeable.
Your representative was very knowledgeable and kind. She found my account very efficiently. She explained what went wrong and I also received a refund.
14 de outubro de 2025
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you, Lawrence! We’re so glad to hear our representative was knowledgeable, kind, and efficient in resolving your issue and processing your refund. We appreciate you sharing your experience and are happy we could help!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.