CreteVillas4u Avaliações 

419
•
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Found Cretevillas4u.com to be very professional business..all my questions were answered & the supplied overview for the Villa & area it was located was very helpful..we used a number of the noted sup... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Crete Villas 4 u is a really great service. We were able to reserve our dream villa through them. The communication was extremely great! They helped us providing all the needed information and even mo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Wir hatten bei unserem letzten Kretaurlaub vor ein paar Jahren ein Haus über CreteVillas4u gebucht und haben aufgrund der damals sehr guten Erfahrung direkt wieder hier nach einem Haus gesucht. Auch d... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Wir können wirklich nur positives über diese Webseite berichten.Alles hat tadellos funktioniert.Angefangen von der Buchung bis zum Ende des Urlaubes.Immer ansprechbar,sehr guter Mailkontakt.Selbst die... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Aluguel para férias
  2. também em
  3. Agência de Viagens

Escrito pela empresa

Cretevillas4u.com is an on-line travel agency that specializes in renting villas in the island of Crete. Unique Selection of Holiday Villas in Rethymno, Chania, Heraklio and Lassithi. Luxury Beachfront Villas with Private Pool for your Holidays in Greece. Other services offered to guests are: -Car Rental -Transfer to and from the airports and ports of Crete -Yacht Rentals -Private Dinner in all of our villas -Excursions


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

419 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as avaliações

(419)

49 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Very communacative and helfull

Very communacative and helfull, we swere at a villa in kastellos which was very spacious, clean and beatiful.
The team was very helpfull, and the location amazing.
Thanks!

20 de abril de 2024
Avaliação não solicitada
logotipo da CreteVillas4u

Resposta da CreteVillas4u

Thank you so much, Noam! It was a pleasure hosting you at our Villa. We're delighted to hear that you enjoyed the spacious, clean, and beautiful accommodation, as well as that our services were useful. We hope to have the chance to host you again in one of our properties in the future. Best, Cretevillas4u team.

Avaliado com 5 de um total de 5 estrelas

Villa in Plakias was great

Villa in Plakias was great, owners hospitality so welcoming. Loved the village and Manos and the team ensured everything was smooth too.

7 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant experience!

Absolutely fantastic customer service - amazing communication throughout, nothing was too much trouble. Highly recommended!

29 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The host was very welcoming…

The host was very welcoming and very nice to deal with. They prepared the house for us with welcoming food and I would recommend this to everyone. Local supermarket are within 10 minutes of the house and you can easily go to either western Crete, southern Crete of east Crete within 1 hour respectively.

26 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We had a great experience

We had a great experience. You were very responsive and provided us with much valued information. You were very helpful with check in, car rental and even provided us with extra towels.

1 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Manos and his villa were AMAZING!

I really recommend this company because of Manos and his services! He was and extraordinary host, he waited us with a lot of goodies, olive oil from his farm, raki from his own production and many other things. I think he was the most thoughtful host I ever met. His property was amazing and I hope I will have another chance to stay there or in any other property he has.

24 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

great service and care

Particularly noteworthy is the friendly reception and quick communication by Manios. He was always available to us, whether for restaurant tips, booking boat tour or airport transfer. Everything worked very well.

23 de setembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

not taking resposbilty

I expected "cretevilas4u" to take responsibility and be more assertive with the owner of the villa that was rented to us in Trio Petra - Villa TEA in the Blue Horizon Villa complex.
I was in contact with Manos from "cretevilas4u" in real time about serious cleaning and maintenance problems in the villa - but his response was to back up the owner of the villa, instead of clarifying the seriousness of the situation to the owner.
Finally we had to change the villa, and find another one in its place (due to the air conditioner that did not work in the living room) - all this during our vacation and without receiving any assistance from "cretevilas4u", having say to us that they dont have any allternativ villa in there web site, and we can search one by our on. the villa we found was three km away from the one we left, but more isolated and distant. The strange situation that we, as a family, are on vacation and have to deal with cleaners, air conditioners, and finally look for a new place for ourselves and spend a lot of time moving between the villas, made me ask for compensation for the grief caused to us. Not that it would have changed the situation, but it would have made us feel that someone was taking responsibility - that didn't Happened and we received an answer from CreteVillas4U "that the owner of the property is not willing to compensate".
I must point out that our contract was'nt with the owners of the property, but with "cretevilas4u", therefore, the one responsible towards us is "cretevilas4u"
The non-acceptance of responsibility by cretevilas4u and by the property owner is very disappointing.

22 de setembro de 2023
Avaliação não solicitada
logotipo da CreteVillas4u

Resposta da CreteVillas4u

Dear Mr Goven,
First of all I would like to thank you for taking the time to share your experience with us and in one of our villas. My name is Manos and I am the owner and manager of CreteVillas4u with more than 12 years in the hospitality considering the villas and all of my life in the hospitality of the hotel, since I grow up and also manage my parent’s hotel the past 20 years. Since you referred to me personally, I will be the one to reply in this review. But there are always two sides to every story.
So let’s take things from the beginning, Indeed on your arrival there were some areas of the house not cleaned and immediately once the owner was informed about this, within 15 minutes there was someone there to clean up these areas that you have shown them. For this you are absolutely correct and the owner did react immediately and did apologize to you for this inconvenience that he had caused. After a while, you indicated to the owner that the electricity was going on and off. Again the owner brought within 20 minutes an electrician but when he arrived, he saw NO damage at all and everything was working just fine. After that you indicated that one of the A/C units was not working. Again, the owner called the technician on a Sunday in a very secluded area of Crete. When the technician came after a few hours due to the distance, they entered the villa with the person that was responsible and taking care of the house, since you were not there, and they did fix the unit in the living room which was out of order. Actually they checked ALL the A/C units in the villa and realized that there was another one on the top floor that had a malfunction, which they did also fix this unit. They left and leaving everything in order. After a while that you came back to the house, you called again the owner about the A/C unit that was still not working, but when the owner called the same technician, he was 100% sure that this was not possible as he had just left the villa and ALL the units was working just fine so he refused to come back. Even in this extreme scenario, the owner did mention you that he was willing to replace the A/C unit but was not possible only on Monday. As we speak, we have our next guests in the villa with the same A/C units and they have not mentioned anything at all.
So in conclusion, maybe you did not like the area that the villa was? Maybe you found it too secluded? Maybe you did not like the fact that there were 3 villas in this complex next to each other? I do not know for sure but from what I know, the owner did everything in his hand to make you comfortable and reacted to all your indications immediately. Also when we spoke on the phone, I did mention that damages can happen even in our own houses but its makes a big difference how fast the reaction of the owner was in order to fix these damages.
Having said that, sometimes as much as we or the owner is willing to do, maybe there are other factors that made you wanted to leave and find another property. Just for the history, we did refund you ALL the rest of the days that you did not stay at the villa. But I do have a question for you: If we would be giving you more money as a compensation that you mention, would this make things better? Would you still be making our first 1* review in the past 12 years? Who knows?
In any case, we again thank you for choosing pone of our properties in Crete and wishing you all the best.
Manos

Avaliado com 4 de um total de 5 estrelas

Fast and efficient communication and…

Fast and efficient communication and resolution of an issue we hit when we arrived due to the villa not being as described and poorly maintained.
The team were available even late into the evening and responded quickly to help us get to a speedy resolution and move to an alternative villa.
The new villa was beautiful and the rest of our stay was perfect.

25 de agosto de 2023
Avaliação não solicitada
logotipo da CreteVillas4u

Resposta da CreteVillas4u

Hi Dawn and thank you very much for taking the time to write a review. We apologize once again for this unfortunate event. Any villa that does not live up to our company's standards is immediately removed from our site and of course this one already has and is no longer managed by us. We are glad you eventually enjoyed your stay at the luxury villa we arranged you to be moved and we tried our best to give you a 5-star experience. Hopefully, we'll get the chance to host you again in one of our properties in the future. Best, Cretevillas4u team.

Avaliado com 5 de um total de 5 estrelas

10/10 would recommend

The experience was a great one from start to finish! Communication was excellent, I received help everytime I needed it and lots of advice that made my trip better!
I recommend this agency to anybody visiting Crete.

29 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great from start to finish

Problem free from start to finish. Easy to book and highly responsive to any questions. Great partner discount with the best car rental company I have dealt with abroad and also they sent over a whole ‘visitors guide’ full of recommendations and important info. Would highly recommend Cretevillas4u.

23 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The best agency for Crete

CreteVillas4u is the best agency to turn to when booking a dream vacation home on Crete! The service was so professional, fast und super friendly and they really made sure my family and I had a great place to stay at. Even a short term request on a Sunday was met with impeccable customer service. The villa we booked with CreteVillas4u was a first class accommodation that offered everything we were looking for and more. I will only book with this agency from now on and I can only recommend it to people who are looking for a wonderful and troublefree vacation. Thank you so much for all your help and the best service ever!

20 de agosto de 2023
Avaliação não solicitada
logotipo da CreteVillas4u

Resposta da CreteVillas4u

Thank you so much Marie for choosing us and for your amazing words. We try our best and we're very happy that you had sich an amazing time and that our services were appreciated. We would be delighted to host you again in one of our villas in the future. It was a pleasure hosting you. Best, Cretevillas4u team.

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

Fantastic customer service, always easy to contact and respond and assisted with numerous things outside of the villa itself such as car hire, wedding planners and numerous other services that we used whilst there. Always quick to respond and generally just lovely to deal with

2 de agosto de 2023
Avaliação não solicitada
logotipo da CreteVillas4u

Resposta da CreteVillas4u

Thank you Tony for taking the time to write and for rating us with 5 stars. We really appreciate it and we're happy you were satisfied with our services. Hopefully, we'll get the chance to host you again in one of our properties. Best, Cretevillas4u team.

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