Very disappointing product quality and…
Very disappointing product quality and customer service.
I purchased two trousers from Crimsoune Club on 29 July 2026 for an international trip. I specifically selected one trouser because it was comfortable and planned my outfit around it.
Unfortunately, on Day 2 of my trip, I discovered that the pocket was torn. I had to change my planned outfit and use the other trouser instead.
After returning, I visited the Unity One Rohini store on 11 August and reported the issue. Instead of getting a proper resolution, I experienced extremely poor customer handling.
I requested a senior/Area Manager's contact number, but the store team refused to provide it. I was made to speak with a manager over the phone, who spoke rudely and said words to the effect of “Aap toh drama bana rahe ho.”
When I said I would escalate the matter, the store team also started recording/videoing me, which I found completely inappropriate.
I have already returned the defective trouser to the store, but despite repeated emails and follow-ups, my refund is still pending.
The product quality was disappointing, but what made the experience worse was the attitude of the store team and the lack of proper escalation. I am writing it because customers deserve both good-quality products and respectful treatment when something goes wrong.
I hope the senior management of Crimsoune Club / Mangla Apparels takes this seriously and resolves my pending refund.
