Cruise and Passenger Services Limited Avaliações 

1.033
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

For medical reasons, we had to cancel our cruise which then meant cancelling the parking. I was expecting all sorts of difficulties. Instead, I encountered Pheobe. She was wonderfully helpful, despite... Ver mais

Avaliado com 5 de um total de 5 estrelas

Dropped off car at the cruise terminal in Dover & picked the car up after a working cruise. Straight forward process with excellent service. No issues and zero problems. Happy days. Well done CPS.

Avaliado com 5 de um total de 5 estrelas

We used CPS parking for a Cunard cruise from the QE2 terminal at Southampton. It couldn’t have been more easy, friendly and convenient. We had clear instructions and once in the port with the sign on... Ver mais

Avaliado com 5 de um total de 5 estrelas

Lovely friendly staff, really happy to help, on arrival at the car drop off point, our luggage was taken out of the boot and taken to the boat for us. On our return, we collected our car key, our lu... Ver mais

Detalhes da empresa

  1. Manobrista

Escrito pela empresa

Cruise and Passenger Services (CPS) are the most established cruise car parking operator in the UK. Secure on-site meet and greet valet parking service at leading UK Ports (Southampton, Portsmouth, Dover, Liverpool, and Tilbury). Search, book, and park for your cruise holiday. The movement of thousands of passengers demands a well planned and executed operation, driven by our commitment to ensure that passengers enjoy a seamless transition on and off ship. Our staff manage check-in desks, reconciling passenger tickets with electronic bookings and processing passenger enquiries, out of course events and security checks. We provide fully trained marshalling staff to expedite safe passenger transit through the terminals.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(1.033)

30 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Cruise holiday parking.

Easy and stress free could not ask for anything better.
Car picked up on dock side when you arrive and then just a short walk to the car park when you return.

2 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Parking due right …

We were met right at the cruise terminal by a representative of the company, and are car was examined for condition and were and tear, and in the meantime our luggage was unloaded then
The representative of the company gave us our parking information and a card to retrieve on the return home.
To pickup our car was just as straight forward as dropping it off,
Just a short walk to the car parking area, there were representative waiting to help with the process of retrieving our vehicle.
It was nice and simple, you handover the vehicle id card and they give you your keys.
And as I was a disabled driver they parked the car in a disabled parking space which was a great help.
Would i recommend this company, yes.
Mr Taylor.

22 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Would definitely recommend!

Easy to find, right next door to the cruise terminal! Very well organised with staff ready to take your car as soon as you drive in. Have used before and would definitely recommend :)

9 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Always the most convenient way to park…

Always the most convenient way to park and get your luggage aboard your cruise ship. Although I do miss the porters collecting your bags from the car. Now you have to trolley it over to the Pods yourself. Will continue to use CPS for any of our Southampton deparures. And on return the staff are always very helpful.

8 de julho de 2023
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

We arrived at the postcoded terminal…

We arrived at the postcoded terminal site to find no ship waiting for us and then found we had to drive to an alternate location, some distance and minutes away, which we did.
Directions to where to pull up by the ship were good but no porterage was offered and it was not so clear as to where to deposit our cases.
I felt our exit from the car being rushed by the operative and as a consequence I nearly forgot one of my bags and my phone: The phone was still set up in the dash holder as my sat nav.
Returning to pick up car with all our cases balanced precariously on a trolley we had to manhandle all our luggage ourselves from the terminal to a car park some distance away for which there was very limited shelter from the elements. At the point of collection kiosk again there was very poor shelter from the weather around that area accentuated by being advised to park our luggage away from the kiosk to avoid congestion.
Got in car to realise that driver’s seat position had been moved which meant, until I was able to find my best seat position again, I was accelerating too hard and stalled the car at the first junction I had to pull up too: Very annoying and possibly dangerous consequences. I understand we are not all the same physical size but I think a clear and bold cautionary note should be left in the vehicle as a warning that the seating needs re-adjusting PRIOR to moving off.
The service is getting more expensive but it is still the best option for me. The overall service could be much improved with relatively little effort or cost.

2 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Great service from booking to picking up vehicle. Booked online using booking reference for cruise was easy. Service provided at the terminal was excellent. Picking up the car was very easy at the terminal.

6 de julho de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Seamless service

Quick drop off. Car was deposited and gone within 5 minutes of arrival.

Also quick collection upon return (although it took me a little while to find the car again).

Would definitely use again!

22 de julho de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Good but now an expensive option

Good but now an expensive option. Staff always helpful, quickly answered phone when I needed to change car details, would be 5 stars except for price increase.
Also could you consider option for electric car charging? Would be good to return to fully charged car.

22 de julho de 2023
Avaliação não solicitada
logotipo da Cruise and Passenger Services Limited

Resposta da Cruise and Passenger Services Limited

Good afternoon,

Many thanks for your generous feedback, it means a lot and reaffirms our commitment to delivering exceptional service and experiences to all our customers. Knowing that you are satisfied and our staff were helpful with your enquiries is truly gratifying for all our team.

Please know that your satisfaction is our top priority and your input is instrumental in helping us achieve our goals to continuously improve our services and thank you for bringing up the topic of electric vehicle charging facilities. We genuinely appreciate this and recognise the importance of supporting eco-friendly initiatives and understand that providing electric vehicle charging stations is becoming increasingly crucial in promoting green mobility and enhancing overall customer experience.

Please rest assured that we are actively exploring options to incorporate electric vehicle charging infrastructure that sits in line with our efficient operation. While we may not be able to meet your electric vehicle charging needs at present, we remain committed to providing you with exceptional service in other areas.

We value your feedback and strive to continuously improve our offerings based on customer demands and the evolving market trends.

Once again, thank you for taking the time to review our service and look forward to welcoming you back in the future.

Kind regards,
Sarah
Cruise and Passenger Services

Avaliado com 5 de um total de 5 estrelas

Seamless drop off as usual with CPS

Seamless drop off as usual with CPS
No waiting about either at embarkation or disembarking.
Only complaint is our car always seems to have been parked at the furthest spot over in the car park but that's what we get for having an early embarkation time!
but in all seriousness we have never had an issue with CPS and will continue to use them in future .

9 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Friendly staff

Hardly any waiting when dropping off or picking up the car, staff were friendly which makes everything easier.
Bit pricey.

23 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A great process

We were greeted politely and in a friendly manner on our arrival at Dover. The paperwork was taken care of swiftly and we were helped with unloading our luggage. Upon our return, and we were 3 days late because our ship broke down, our vehicle was there ready and waiting. It had clearly been taken well care of. The staff again help load our luggage and remained friendly, engaging and yet professional at all times. Would highly recommend. Thanks to everyone for such smooth process.

24 de julho de 2023
Avaliação não solicitada

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