I have purchased a number of pillows from Cuddledown. Always have a comfortable sleep with my 20% down and 80% feather pillows. Last time I had visitors they commented on the comfort and asked where t... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
nearly been using a month and jury's still out on what I feel about it, have found it comfortable especially in the beginning, but have found it to becoming less so as days go by also getting miss sha... Ver mais
A empresa respondeu
Very prompt delivery and duvet lovely light and warm . I particularly picked cuddledown as their down is ethically sourced which I hope means not continually ripped from breast of captive live birds .... Ver mais
A empresa respondeu
Service was very good. Products excellent. I bought 2 Canadian Goose Down Pillows in medium. I found the soft far too soft with not enough neck support. I am so happy with the medium. Also bought pi... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Cuddledown
Escrito pela empresa
Shop truly fine bed products, all at wonderfully fair prices. We've carefully sourced the finest duvets, pillows and bedding, so you'll be nodding off into dreamland in no time!
Free delivery (UK, over £40) + free returns.
Free delivery (UK, over £40) + free returns.
Informações de contato
4,7
Excelente
3 mil avaliações
Respondeu a 63% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service and quality!
Great service and quality of items. Purchased here a few times: down duvets and pillows. Was happy with my purchase! Thank you, team!
3 de dezembro de 2025
nearly been using a month and jury's…
nearly been using a month and jury's still out on what I feel about it, have found it comfortable especially in the beginning, but have found it to becoming less so as days go by also getting miss shaped, but could be me, as I do have disabilities. Maybe be ask me in another month or 2
17 de março de 2026
Resposta de Cuddledown
Thank you for your honest feedback, we really appreciate you taking the time to share your experience.
It’s great to hear that you found the pillow comfortable to begin with, though we’re sorry to learn that it hasn’t felt as supportive over time and may be losing its shape. While our pillows are designed to maintain their structure, we recommend regular plumping to help them stay evenly filled and supportive, especially with consistent use.
We also understand that individual comfort needs can vary, particularly if you have specific health considerations, so your experience is completely valid. Comfort can also evolve with continued use, and we understand it may take a bit longer to form a clear impression, especially as everyone’s needs are different. We appreciate you giving it more time and sharing your experience so far.
Eva - Customer Support
Resposta de Cuddledown
Thanks so much for your review, we love a happy duvet story! We’re delighted to hear your Hungarian Goose Down Duvet has lived up to expectations and is keeping you cosy. There’s nothing better than a duvet that does exactly what it promises (and then some!). Wishing you many warm, cloud-like nights ahead, sleep well!
Eva - Customer Support
This duvet is perfect
This duvet is perfect, fantastic quality. It’s warm and light, expensive but worth the price.
20 de março de 2026
Resposta de Cuddledown
Thank you for such a lovely review! We’re thrilled to hear your Siberian Goose Down duvet is ticking all the boxes, light, warm, and beautifully made. It really is one of those “treat yourself” purchases that pays off every single night!
Here’s to many cosy, perfectly snug sleeps ahead, enjoy every minute of it!
Eva - Customer Support
Resposta de Cuddledown
Thank you so much for your lovely review! We’re delighted to hear you’re enjoying your Siberian Goose Down pillows, comfort really is everything, and it’s great to know you feel they’re worth the investment.
Wishing you many more nights of perfect sleep!
Eva - Customer Support
Worth purchasing
Well made good quality linen bed linen. Less expensive than the competition.
19 de março de 2026
Resposta de Cuddledown
Thanks so much for your feedback! We’re really glad you’re happy with the quality of the linen bedding.
We hope to serve you again soon!
Nora - Customer Support
Comfort at an affordable price
I have purchased a number of pillows from Cuddledown. Always have a comfortable sleep with my 20% down and 80% feather pillows. Last time I had visitors they commented on the comfort and asked where the pillows where from. On their return home they purchased some. Beautiful delivered. Highly recommend.
18 de março de 2026
Resposta de Cuddledown
Thank you so much for your kind words and continued support! We’re delighted to hear how much you’re enjoying your pillows and that they’ve been giving you such a comfortable night’s sleep. It’s especially lovely to know your guests noticed the difference too, there’s no better compliment than a recommendation to friends and family.
We really appreciate you taking the time to share your experience, and we look forward to keeping you comfortable for many more nights to come!
Eva - Customer Support
After a lot of research I chose cuddledown .
After a lot of research I though cuddledown fitted all the things I wanted in linen bedding the colours and the quality are great and being able to wash in a warm wash instead of cold like some brands ,I ordered and they arrived in just over 1 day so great service well packed and love the linen bags they came in great for packing shoes etc for hols ,they are so comfy and look great on the bed ,I mixed green and pink in a full set with extra Pillow cases and I’m now thinking of buying another set in different colours 😁.
16 de março de 2026
Resposta de Cuddledown
Thank you so much for your thoughtful review! We’re delighted to hear that our linen bedding met everything you were looking for, from the quality and colours to the ease of care. It’s great to know your order arrived quickly and that you appreciated the packaging (we love that you’re putting the linen bags to good use too!).
We’d love to have you back when you decide on your next set! Thank you again for your support 😊
Eva - Customer Support
Easy to order quick delivery and high…
Easy to order quick delivery and high quality Hungarian Goose down pillow very soft but supportive enough our third one so thank you will buy again when needed
16 de março de 2026
Resposta de Cuddledown
Thank you so much for your kind review! We’re delighted to hear that you found the ordering process easy, the delivery quick, and that you’re enjoying the quality and comfort of your Hungarian Goose Down pillow. It’s especially wonderful to know this is your third purchase with us, your continued support really means a lot.
We look forward to welcoming you back again in the future!
Eva - Customer Support
Resposta de Cuddledown
Thank you kindly for your review, we really appreciate it!
Eva - Customer Support
Bliss
I ordered the sateen bed linen. I am delighted with my purchases, soft and warm, feels wonderful. I have never had such lovely bedding. Saving up for more goodies.
9 de março de 2026
Resposta de Cuddledown
Thank you so much for your lovely review! We’re absolutely delighted to hear how much you’re enjoying your sateen duvet cover, there’s nothing better than soft, cosy bedding.
It’s wonderful to know it’s made such a difference, and we’ll be here when you’re ready to treat yourself to more “goodies”!
Nora - Customer Support
The pillow is OK but not as great as I hoped
The pillow is OK.
I’m still waking up with neck ache, it’s not as comfort as I hoped.
The pillow protector ripped on first use.
3 de março de 2026
Resposta de Cuddledown
Thanks for your feedback, we’re really sorry to hear that the pillow hasn’t been as comfortable as you’d hoped and that you’re still experiencing neck ache. We understand that pillows are very personal, and what works well for one person may not suit another. That’s why we offer a wide range of options designed to support different sleep preferences and needs.
We’re also sorry to hear about the issue with your pillow protector. We haven’t been able to find any prior contact regarding this, so we’d definitely like to look into it further for you.
A member of our team will be in touch shortly to assist with the protector issue and if you would like, to help you find a pillow that may be better suited to you.
Eva - Customer Support
Good service by this company
Good service by this company. I wanted a new pillow
and decided to go with Cuddledown as I was
impressed by the fact the pillows were British made
and the reviews were good. My pillow arrived well
packed and in a bag I could use again. I wasn't sure the first night I slept on the pillow as it was very different to my old one which had become very flat! However since then I am very pleased I bought it as I sleep much better with no nasty neck and head pain. Well done Cuddledown!
6 de março de 2026
Resposta de Cuddledown
Thank you so much for your thoughtful review! We’re delighted to hear that you chose us for our British-made pillows and that you’ve been pleased with the quality and packaging. It’s completely natural for a new pillow to feel a little different at first, especially when replacing an older one, so we’re really glad to hear that you’ve now settled in and are sleeping more comfortably without any neck or head pain.
We truly appreciate you taking the time to share your experience, it means a lot to us!
Nora - Customer Support
Resposta de Cuddledown
Thank you for your kind review! We’re delighted to hear you’re pleased with the quality of the duvet storage bags.
We really appreciate you taking the time to share your feedback!
Nora - Customer Support
Very comfortable,well made
2 de março de 2026
Resposta de Cuddledown
Thank you for your lovely feedback! We’re so pleased to hear that you’re finding your Canadian Goose Down Pillow comfortable and well made. It’s always great to know our products are meeting expectations.
We really appreciate you taking the time to share your experience!
Nora - Customer Support
Resposta de Cuddledown
Thank you for your lovely review! We’re so pleased to hear that your duvet storage bags arrived on time and were exactly as expected, soft and just right. It’s great to know you’re happy with your purchase.
We really appreciate you taking the time to share your feedback, and we hope to serve you again soon!
Nora - Customer Support
Perfect
Perfect
Wanted a cool mattress protector and this is just what I wanted
Doesn’t make you hot during the night and is comfortable to sleep on
23 de fevereiro de 2026
Resposta de Cuddledown
Thank you so much for your lovely review! We’re delighted to hear the Pure Cotton Mattress Protector is keeping you cool and comfortable through the night, that’s exactly what it’s designed to do.
We really appreciate you taking the time to share your experience!
Eva - Customer Support
Nice product - shame about the excessive plastic packaging
I bought these to replace some old waterproof pillow protectors which I'd had since my children were little. The cotton feels much better under pillowcases so very pleased with purchase. The description suggested the products were made in the UK - something that played a part in my choice.
I've taken a star off for what felt like excessive and needless packaging though - the protectors arrived as a pair in a small zipped plastic pouch edged in some sort of fabric. Biodegradable packing would be much better.
23 de fevereiro de 2026
Resposta de Cuddledown
Thank you for your thoughtful review. We’re really glad to hear you’re enjoying the comfort of the cotton and that the protectors are a worthy upgrade from your previous ones.
We also appreciate you highlighting the packaging. Your feedback about it feeling excessive is completely valid, and it’s something we’re actively reviewing as we look for more sustainable, biodegradable alternatives. It’s important to us that our products not only feel good to use but are also responsibly packaged.
Thanks again for your support and for taking the time to share your experience, it genuinely helps us improve.
Eva - Customer Support
Good quality
50/50 feather & down pillows for my mum but it's easy to see they were very good quality and I wished I'd ordered an extra one for me.
21 de janeiro de 2026
Resposta de Cuddledown
Thank you so much for your lovely review! We’re really glad to hear that you were pleased with the quality of the 50/50 feather and down pillows and that your mum is enjoying them. It’s always great to know when our products make a good impression. And of course, if you ever decide to treat yourself to one as well, we’d be delighted to help
Nora - Customer Support
Great customer service
Accidentally ordered single duvet not double for a present. Great support online from Roxy. Quick delivery and as far as I know the recipient is very happy with the Hungarian Goose Down Duvet.
19 de janeiro de 2026
Resposta de Cuddledown
Thank you for your lovely review! We're so glad Roxy was able to help you quickly when the wrong size duvet was ordered, our team always aims to make things as easy as possible when little mix-ups happen. It's also great to hear the delivery was quick and that the lucky recipient is enjoying the Hungarian Goose Down Duvet.
We really appreciate you taking the time to share your experience, and we hope to serve you again in the near future!
Nora - Customer Support
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.