Collage Shoes Avaliações 

Uncomfortable
HORRIBLE Customer Service!!!
They try to keep your $ and make all kinds of threats, if you dont play along with their rules.

I ordered the Goldie Clear Drip Chandelier Open Toe Mules for my birthday and they're honestly the most gorgeous shoes I've ever seen! They arrived within 2 days of me ordering them, which was great considering I needed them for this weekend. Unfortunately, they were uncomfortable around my toebox. I emailed customer service and asked if there was any way I could do a time-sensitive exchange for another pair, and got a super quick reply. She was quick, communicative, kind and suuuuper efficient. Thanks to her, I'll have my new heels in time for my birthday. I can't wait! Thanks so much!

Cult of Coquette went above and beyond with customer service!

I placed the pre-order mid October with a shipment date of October 31st. However, October 31st passed and I noticed it had not shipped out. I reached out and asked what was the possibility of the shoes being delivered by at least November 7th because I had my birthday party and really wanted to wear these heels. The team went above and beyond and tracked the shipment that was coming in, expedited my order and I was able to receive the heels just in time for my party! What a birthday miracle.

The shoe was the Goldie Clear Drip Chandelier Open Toe Mules 100 mm. The cutest cinderella heels. Can't wait to order another pair!

I came across this brand online and was really excited to buy a pair of their shoes. Unfortunately, my experience has been extremely disappointing.
Before purchasing, I read their policy and realized they don’t accept returns — they only offer a store credit that you can use again on their website. I’m now on my fourth return, and I still haven’t been able to find a pair that fits me properly. I’ve never had this kind of issue with any other brand.

Their size charts are totally inaccurate and misleading. They don’t offer half sizes in the larger sizes, and I’m between an 8 and a 9, so I really need an 8.5 or something close. Every pair I’ve tried is either too tight or too loose. I’ve reached out to customer service, but they haven’t been helpful at all. Honestly, I don’t even know how many more returns I’ll have to go through to find a pair that fits.

On top of that, the quality of the shoes is very poor — cheap materials, bad finishing, and nothing special about the design. They’re simply overpriced shoes that don’t live up to the hype.

I absolutely do not recommend buying from this brand.

I don’t normally write reviews but I had such a great experience with this company. I got my order fast, the shoes looked exactly like the advertisement and the best part was the quality and how comfortable they are. Will definitely order from them again!!!

Paid over $200 for shoes that arrived with toe marks!! The company offered a $25 gift card and told me to clean them myself. Not impressed. They blocked me off instagram because I commented say exactly this hahahahaha this company is going to fail so hard. Just watch. Karma is a b***h!!

Response - The fact that your company had to write a full essay to defend sending out filthy shoes says it all. Instead of admitting you sold a used pair as “brand new,” you chose to gaslight and lie publicly — even stooping low enough to mention my mental health. That’s not just unprofessional, it’s vile.

No “quality check” leaves toe marks. Stop insulting people’s intelligence. You can dress it up however you want, but every excuse you wrote screams guilt and desperation.

You call this “extensively documented”? Perfect — because I have the same documentation, and it proves exactly what you’re denying. Try spinning it all you want, but your reviews speak louder than your rehearsed PR statement.

Maybe if you put half the energy you spend arguing with customers into actual quality control, you wouldn’t be drowning in negative reviews. Shameful company.

Never got my shoes. Contacted them, and they were unresponsive and unhelpful.

Quality is Target level, and their CEO is not a good person. Look her up.

very uncomfortable shoes and they have a NO refund policy

I have purchased more than a few pairs of shoes and each and every time my experience has been wonderful. Everything from returns to questions/suggestions on sizing. Highly recommended and did I mention how stunning they are!

Shoe size runs a full 1.5 sizes small, with their horrendous return policy (i.e. you can’t return only store credit) it makes it super shady. You’re basically locked in. I didn’t realize they would not except returns (it’s 2025 after all - most small brands charge a modest return fee at least like $5 but no one is store credit only these days) so when I realized the shoe was way too small and I needed them for an event I swiftly purchased the larger size thinking I would get refunded for the 2 pairs that were too small. Now I’m stuck with 4 shoes worth of credits to this company. Ugh.

Amazing customer service

Their customer service is top tier and made a huge difference when I had to exchange the original pair I ordered for a lower heel pair.

The most insanely unhelpful customer service and horrible company to deal with. Their return policy and refusal to have any sort of customer service AND threaten legal action if you attempt to resolve the issue by cancelling on your end is horrendous. BUYER BEWARE. I posted this on their socials as well and they blocked me for that. Be careful who you purchase from..

Purchased more than 10 pairs of shoes from this brand and have also gifted many to my friends. There’s a style for everyone, and every occasion. I love how the designs match whatever aesthetic I’m going for.

I recently bought a pair of shoes from them and I’m honestly impressed. I’ve heard about the brand being vegan and cruelty-free, which is a big deal for me, but I wasn’t sure what to expect in terms of quality and comfort. Turns out, they nailed it. These shoes are gorgeous and perfect for dressing up or adding a little glam to a casual outfit and they were even prettier in person! I wore them to a wedding and was on my feet dancing for hours. My feet weren’t killing me at the end of the night, which says a lot for a pair of heels cuz I’m a big baby when it comes to high heels and always end up taking them off before the night is over!

If you’re looking for shoes that are stylish, comfy, and kind to the planet, I’d definitely recommend checking them out. I’m already eyeing another pair!

I ordered a pair of shoes from Cult of Coquette after being captivated by their promises of luxury-quality craftsmanship and ethical production. Unfortunately, the reality could not have been further from what was advertised.

Upon arrival, the shoes looked nothing like the images on the website. The shape was completely off, the quality was appallingly low, and it was immediately clear that I had been deceived by misleading marketing. As someone who only invests in high-quality, luxury goods, I can confidently say these shoes are far from luxury.

I reached out to the owner within five minutes of receiving the package, hoping to resolve the issue amicably. To my dismay, my concerns were dismissed outright, and a refund was refused despite the glaring discrepancy between what was promised and what was delivered.

For anyone considering a purchase from this business, I urge you to proceed with extreme caution. My experience was marked by deception, poor customer service, and a refusal to stand behind the quality of their product. A true luxury brand would never operate this way.

Save your money and avoid the headache—I will never shop here again.

Mon, May 12, 12:17 PM
to Cult

Hello,

I would like to return these. Please send the return label.

Thanks,
Kelli

May 12, 2025, 3:16 PM
H Kelli,

No problem, to return you can either send back yourself or we can send you an invoice for $9.99 and a pre paid label.
Please let me know which you prefer. Once received, we can either do an exchange or set up a store credit which does not expire.

When preparing your return package, please include your original packing slip and if you would like to exchange instead of a store credit you can make a note about the item you would like to exchange for.

May 25, 2025, 1:07 AM
I purchased these shoes because I loved the style they showed online, but after receiving them, I’m genuinely disappointed. The style is off, and the quality doesn’t match what was advertised. The bottom of the shoe is like something I’d find at Target, and the part that’s supposed to hold my foot is way too big. This doesn’t match the product description at all.

I want to be clear: these shoes are unworn. I tried to let it sit for a bit, but honestly, every time I look at them, I’m even more certain they’re just not up to the quality I expected. I even submitted my return request within 5 minutes of delivery, so you can see how quickly I realized these wouldn’t work.

I understand that your usual policy is no refunds, but in this case, the product was not accurately described or as advertised. I feel strongly that a replacement wouldn’t solve the issue, as it seems to be a design and quality problem, not a one-off defect. So, I’m requesting a full refund for these unworn shoes and will return them promptly.

I’d love to resolve this directly with your team and avoid leaving a negative review. Thank you for understanding, and I look forward to hearing from you soon.

May 25, 2025, 2:04 PM (3 days ago)
Hi Kelli,

I am sorry you were not fully satisfied with your purchase.

At this time we do not offer refunds, but our store credits do not expire, we get new items every 4 weeks and the credit is transferable.

For more info on our return policy, please see link below:

We also only have 2 days left in the return window, but I can allow a one time extension to give you enough time to send these back and send a courtesy label.

..Please check back 5.29.25 and I will upload the rest of the email communication. If a business would sit here and lie and say I harassed them after this communication chain......PLEASE BE MINDFUL OF THEIR ETHICAL PRACTICES. AND SHOP AT YOUR OWN RISK!!!! You will also see the owner of this business is very unprofessional and unethical. Per her own email I am within my return window. She even stated I have 2 more days in my return window. And even offered a courtesy label to return. AGAIN.... IF THE OWNER WILL LIE KNOWING I CAN PROVE SHES LYING. THE ABOVE EMAIL SHE STATED..... I HAVE TWO DAYS LEFT. IN MY EMAIL I CLEARLY EXPLAINED WHY I SAT ON IT AFTER EMAILING 5 MINUTES AFTER DELIVERY FOR A RETURN. TRYING TO SUPPORT AN ONLINE SMALL BUSINESS HAS LEAD ME TO MUCH REGRET. MUCH REGRET! I WILL CONTINUE TO BUY MY LUXURY FROM LUXURY BRANDS AND NOT UNETHICAL DECEITFUL BUSINESSES. all the time stamps from the email has been included. I am not pressed about $156 even though her professional rebuttal seems to think I am. I am against being lied to and treated like crap after attempting to support her. Not one time anyone try to assist me with my issue.

*****I ALSO NOTICED THAT WHENEVER SOMEONE PUTS A TRUTHFUL REVIEW ON THIS PLATFORM THERE IS A MYSTERIOUS 2 5 STAR ⭐️ REVIEWS POSTED SHORTLY AFTER ABOUT HAVING MULTIPLE PAIRS. I QUESTION THE VALIDITY OF THE REVIEWS****** BUYERS BEWARE

****further review loading ******

Sleek, beautiful, effortless. I have a few pairs and anytime I wear them I get compliments. These shoes are versatile and for the price point excellent quality. I feel better shopping with a company that sets such high industry standards 💕 love this brand

I have purchased 3 pairs of heels from Cult of Coquette, and I appreciate that it has been a consistent experience each time, from the customer service to the quality of the shoe. I most recently wore a pair to a wedding, and I was able to dance through the reception without taking off my shoes and putting on slides. The packing is wonderful and the delivery time was right on schedule. Mine fit true to size, and I am a 7-7.5.

I bought TWO pairs of shoes and both were an absolute nightmare. After just ONE wear, the first pair completely fell apart—the sole started separating, the stitching unraveled, and to top it off, the shoe tap came off like it was barely attached in the first place. I thought maybe it was just a defect, so I gave the second pair a shot. SAME THING. Cheaply made, totally unusable.

I contacted customer service hoping for a solution, but instead got hit with rude, unhelpful, and downright disrespectful responses. No refund. No apology. No attempt to make it right—just attitude and blame-shifting.

This company is the definition of poor quality and even worse service.
Save your money. Save your sanity. Don't spend a single dime here.
You’ve been warned.

** their response is a lie.*** I do not need their $70.00 *** i paid $195.00 per pair ... and just as they have emails, i have emails as as well.

all this company had to do was have good customer service... instead they blamed me for the shoes falling a part. if their response proves anything. it proves that they have no care or compassion for their customers. again i say *** BEWARE****

I recently ordered the Donatella Clear Slingback Pumps along with another pair of heels from Cult of Coquette (Order #18114), and I must say, my experience has been nothing short of exceptional! This was my first order with the company, and I was pleasantly surprised by the outstanding customer service I received.

Unfortunately, after wearing the pumps for a birthday gathering, I encountered an issue with one of the heel tacks coming off. However, the representative I contacted was incredibly helpful and respectful, responding to my concerns in a very timely manner. They resolved the issue by sending out a replacement heel tap and even included a gift card for my next purchase, which was a lovely surprise!

The shipping was impressively fast, and both pairs of heels were delivered exactly as described on the website with clean packaging. I truly love these pumps and appreciate the quality and service provided. I will definitely be ordering from Cult of Coquette again in the future! Great customer service.

Highly recommend!