Excellent service and got the boiler service arranged in short notice. Boiler Service Engineer also kept us updated on the time line and when they are going to arrive. Did an excellent job and gave t... Ver mais
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Veja o que dizem as avaliações
From the initial call to Custom Heat the service has been 5 star. Both gas engineers that we have recently seen have been competent and explained their actions regarding our boiler thoroughly.
A empresa respondeu
Such a friendly team with high standards of service. The booking process is stress free and they were all reliable and hard working. Excellent!
Issac and Kyle were brilliant, they worked so hard and it was a long day. Tidied up and sorted me out. I can't recommend Custom Heat highly enough right from first contact and everyone including Sa... Ver mais
A empresa respondeu
Detalhes da empresa
- Empresa de Aquecedores
- Fornecedor de Ar Condicionado
- Eletricista
- Engenheiro de Petróleo e Gás
- Prestador de serviços de climatização
- Encanador
Escrito pela empresa
Established in Rugby since 1980, Custom Heat are a family run central heating and plumbing business serving the Midlands & the South West
Custom Heat Ltd
Escrito pela empresa
- Established in 1980
- At Custom Heat we have worked hard to establish ourselves as Warwickshire’s most trusted family-run heating and plumbing company. We’ve had a physical presence in Rugby town centre ever since our foundation in 1980, and in that time we’ve encountered every problem that can occur with central heating and domestic appliances. We specialise in all aspects of plumbing and boiler maintenance, including installation and repair. We can also install gas fires and full bathroom suites. When you contact Custom Heat you’ll be calling on one of the most experienced heating and plumbing companies in the county, but you’ll be getting more than just our decades of know-how. We pride ourselves on only using manufacturer approved parts, while we always keep our vans well stocked to give us the best chance of fixing your problem on the first call out. What’s more, all of the work we do represents fantastic value for money, and when you ask us for a quote you’ll get our best price first time.
The only company to guarantee same day call out!
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Informações de contato
9 Somers Road , CV22 7DB, RUGBY, Reino Unido
- 01788 568752
- office@customheat.co.uk
- customheat.co.uk
4,8
Excelente
4 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent
Such a friendly team with high standards of service. The booking process is stress free and they were all reliable and hard working. Excellent!
22 de abril de 2026
Excellent service and got the boiler…
Excellent service and got the boiler service arranged in short notice. Boiler Service Engineer also kept us updated on the time line and when they are going to arrive. Did an excellent job and gave the check results explained to us. Once again a big thank you for the prompt service
22 de abril de 2026
Resposta de Custom Heat Ltd
Thanks for your feedback great to hear you found the service reliable, punctual and straightforward.
Great service. From the initial call to Custom Heat…
From the initial call to Custom Heat the service has been 5 star. Both gas engineers that we have recently seen have been competent and explained their actions regarding our boiler thoroughly.
22 de abril de 2026
Resposta de Custom Heat Ltd
Thank you for your kind words! We're really pleased to hear you’ve received such a great service from start to finish and that the team kept you well informed throughout.
Excellent service
Excellent service, but was disappointed to be charged a fallout fee
When I have a full cover contract
21 de abril de 2026
Resposta de Custom Heat Ltd
Thank you for your feedback. We’re really pleased to hear you found the service excellent, though we’re sorry for any disappointment regarding the charge. On this occasion, the visit fell outside the scope of your contract cover, and the fee applied was a reduced rate to reflect the nature of the call-out.
If you would like to discuss the details of your contract coverage or the recent visit further, we would be very happy to arrange a call with our Office Manager or Service & Repair Manager. Please feel free to get in touch and we’ll be happy to assist.
We were pleased with the quick response…
We were pleased with the quick response and the nice job that was done plus reasonable cost for the emergency call
13 de abril de 2026
Resposta de Custom Heat Ltd
Thank you for your feedback! We're really pleased we could respond quickly and get everything sorted at a reasonable cost.
The annual gas boiler service was…
The annual gas boiler service was thorough and efficient.
13 de abril de 2026
Resposta de Custom Heat Ltd
Thanks for your feedback! Great to hear the service was carried out thoroughly and efficiently.
Installing a new boiler
Booking was confused. But the fitters were knowledgeable, and with a refreshing problem-solving approach. Not only did the instal but sorted out an underlying problem. Good value for money.
20 de abril de 2026
Resposta de Custom Heat Ltd
Thank you for your feedback! We’re sorry to hear there was some confusion with booking, but pleased to hear the team resolved the issue and provided a great service.
The filter to the boiler was completely…
The filter to the boiler was completely blocked. Engineer cleared it out. The system seems to be working fine
18 de abril de 2026
Resposta de Custom Heat Ltd
Thanks for your feedback! Glad to hear the issue was quickly identified and everything is now working smoothly.
Had my first boiler service with…
Had my first boiler service with customer heat after they installed our boiler last year. Ruby who came was lovely. And did a great job thanks
18 de abril de 2026
Resposta de Custom Heat Ltd
Thanks for your feedback! Great to hear your first service went well and that Ruby took such good care of everything, we’ll be sure to pass this on.
Not very keen on the automated…
Not very keen on the automated telephone. Much better service when calling and speaking to an actual person.
17 de abril de 2026
Resposta de Custom Heat Ltd
Thank you for your feedback we really appreciate it. We understand your preference for speaking to someone directly and will take this on board as we continue to improve our service!
Quick response to our call out to fix…
Quick response to our call out to fix our lack of hot water problem.
9 de abril de 2026
Resposta de Custom Heat Ltd
Thanks for your feedback! Great to hear we could respond quickly and get your hot water sorted.
First class Service
Always found Custom Heat a first class company to do business with. On the times that I have had to call them out they have done a first class job, with a very professional worker. Many thanks
16 de abril de 2026
Resposta de Custom Heat Ltd
Thank you for your kind words! We're delighted to hear you've consistently received such professional service really appreciate your support.
Resposta de Custom Heat Ltd
Really appreciate your recommendation great to hear you’re consistently happy with the service!
just started a plan with them came on…
just started a plan with them came on time to service my boiler
8 de abril de 2026
Resposta de Custom Heat Ltd
Thanks for your feedback! Great to hear everything got off to a smooth start and that the service was carried out promptly.
As always great service from a company…
As always great service from a company I trust.
9 de abril de 2026
Resposta de Custom Heat Ltd
We really appreciate your continued trust in us great to hear you’re happy with the service as always!
Really good service and customer care
8 de abril de 2026
Resposta de Custom Heat Ltd
Thank you for your feedback! We're so pleased to hear you were happy with both the service and customer care.
Resposta de Custom Heat Ltd
Thanks for your feedback! Glad to hear you received a great service from the engineer.
Resposta de Custom Heat Ltd
Thanks for your feedback! Great to hear the service was quick, efficient and hassle free.
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