So delighted with my candle. The delivery was so fast - the packaging was lovely - the candle and matches are fabulous - the candle smells gorgeous. The candle was much bigger than I expected and the... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
My first experience with this candle company and an excellent one at that! Easily navigable website with clear descriptions and good in-focus photos of products. Not sure if I lucked out but they also... Ver mais
A empresa respondeu
Amazing quality and craftsmanship , super fast delivery and packaged beautifully. Thank you so much, my brother & his fiance will love the gift. So effortlessly thoughtful & such a nice idea. Thank yo... Ver mais
A empresa respondeu
Beautiful gift for mother and sister of the bride for our wedding. Both smell amazing and packaged beautifully. Erin and Sapphire couldn’t have been more helpful with my request and added a little... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Custom Wicks
Escrito pela empresa
Customer satisfaction is at the heart of everything we do, and we are committed to providing excellent customer service 24/7, including weekends. If you're an existing customer and you are not happy with any aspect of your order, please contact our friendly support team—we’re always here to help. Explore our extensive collection of hand-poured, vegan-friendly soy wax candles on our website. Whether you’re searching for the perfect gift or something special for yourself, our customisable candles are designed to suit every occasion, from birthdays and anniversaries to weddings and Christmas.
Need help choosing the perfect scent, size, or design? Our live chat team is highly responsive and ready to assist. You can also contact us via email for personalised recommendations or advice. At Custom Wicks, we pride ourselves on delivering premium-quality candles, exceptional customer service, and a seamless shopping experience. Visit us today and let us help you create memories, one candle at a time.
Informações de contato
w2 business center, CF11 9BE, Cardiff, Reino Unido
- hello@customwicks.co.uk
- customwicks.co.uk
4,7
Excelente
50 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Beautiful & smells amazing
Beautiful & smells amazing! Will be a perfect gift for my mum on my wedding day. Quick delivery and a thoughtful extra from Erin & Sapphie. Thank you girls x
10 de setembro de 2025
Avaliação não solicitada
Resposta da Custom Wicks
Thank you so much for your lovely review, Caits! We’re over the moon that you’re happy with your personalised candle and the little extra gift from us. Wishing you the most magical wedding day filled with unforgettable memories. - Kim, CS
I ordered a customised candle as an anniversary gift
I ordered a customised candle as an anniversary present. Ordering was simple and delivery was very quick. The recipients were over the moon and absolutely loved the scent (mandarin and basil). I can confirm it was beautiful. The matches in the jar were a lovely touch. Will not hesitate to order again.
19 de agosto de 2025
Resposta da Custom Wicks
Thank you so much for your review, Sarah! We’re delighted your anniversary gift was such a success. Our hand poured candles, especially in fresh scents like mandarin and basil, are made to feel truly special, and it’s lovely to hear the extra touches added to the experience. We look forward to creating more unique personalised gifts for you in the future! - Kim, CS
Ordered a candle for an engagement…
Ordered a candle for an engagement gift, it came beautifully wrapped in gorgeous condition, delivered within two days!
Thank you so much xx
23 de agosto de 2025
Avaliação não solicitada
Resposta da Custom Wicks
Thank you for such a lovely review, Bex! We’re glad your engagement gift arrived quickly and that the presentation exceeded your expectations. Our soya wax candles are always hand poured with care, making them perfect for special occasions like this. Thank you for choosing us, and we’d be delighted to help with more thoughtful gift sets in the future. - Kim, CS
Birthday candle
I recieved a Custom Wicks Enchanted Forest candle for my birthday recently. It smells just glorious!! So fresh. It also had the cutest personalisation with my name and birthday on it. Even the packaging was beautiful. I love the match bottle! Lovely touch. I lit my candle for the first time last night, and my visitors commented on the lovely smell in my home. I can't wait to try more fragrances.
15 de agosto de 2025
Avaliação não solicitada
Resposta da Custom Wicks
Thank you so much for your review, Eri! We’re thrilled you enjoyed the Enchanted Forest fragrance and appreciated the thoughtful details. We can’t wait for you to explore more of our candles and find new favourites within our luxury candle collections! - Kim, CS
Orders are completed within a day
Orders are completed within a day
6 de agosto de 2025
Avaliação não solicitada
Resposta da Custom Wicks
Thank you for your kind words! Here at Custom Wicks, we make sure every candle is lovingly poured and promptly dispatched so you can start enjoying your gift as quickly as possible. We’re delighted to have you with us and can’t wait for you to discover more of our soya wax candles. - Kim, CS
beautifully packaged with a sweet note
Lovely site and easy to use! My candle arrived quickly, beautifully packaged with a sweet note and free matches. Smells amazing and feels really special.
13 de agosto de 2025
Avaliação não solicitada
Resposta da Custom Wicks
Thank you so much for your kind words, Biplab! We’re thrilled your candle arrived quickly and felt so special to receive. Each of our hand poured candles is created with care, and we love adding those little details to make every order feel truly personal. - Kim, CS
Ordered the engagement candle for my…
Ordered the engagement candle for my friends and the product arrived perfectly wrapped and smelled great. Shipping was also free which is a bonus and it also came with a free jar of matches, 5* service all round. Would recommend and use this company again
1 de agosto de 2025
Avaliação não solicitada
Resposta da Custom Wicks
Thank you for your review and recommendation, Cameron! We’re so pleased the engagement candle made the perfect gift for your friends and that the careful packaging exceeded your expectations. Knowing you loved the fragrance and appreciated those little extras truly means a lot to us. Thank you once again! we look forward to creating more unique personalised gifts for you in the future. - Kim, CS
Delightful scents
Delightful scents! Presented perfectly for a personal gift. Usually not a fan of the font on customised names but the Zodiac one was spot on.
12 de agosto de 2025
Avaliação não solicitada
Resposta da Custom Wicks
Thank you for your review, Yunu! We’re so pleased you enjoyed the scent and found the presentation made the gift even more special. It’s great to hear the Zodiac font design hit the mark for you - creating personalised candles that feel one-of-a-kind is exactly what we aim for. - Kim, CS
Wedding gift
Ordered a candle as a friend’s wedding present, really quick delivery and was even upgraded to a larger 180g candle for free. Candle was well packaged and smells amazing. Thanks so much ☺️☺️
4 de agosto de 2025
Avaliação não solicitada
Resposta da Custom Wicks
Thank you so much for your lovely review, Amy. We're genuinely delighted to hear how much you loved the personalised candle – it's such a thoughtful and heartfelt choice for a wedding gift. We hope it brings great joy to your friends on their special day. - Kim, CS
Wonderful product
Wonderful product, fast delivery, beautifully packaged. Excellent, will definitely order again. Thank you.
6 de junho de 2025
Avaliação não solicitada
Resposta da Custom Wicks
Thank you for your review! We’re so glad to hear your personalised candle experience was a great one all round. Your support means everything to us, and we hope to make something special for you again soon! - Kim, CS
Beautiful condolence candle
Beautiful candle sent for condolence to a loving friend. They said it was stunning and very touched by it.
22 de abril de 2025
Resposta da Custom Wicks
Thank you so much for your kind feedback, Susan. We're truly glad to hear that the candle brought comfort to the recipients. Our hand-poured soya wax candles are designed to be heartfelt memorial gifts, and it's lovely to know that it was so well received. - Kim, CS
First purchase
My friend sent me a photo of the set and a rave review of the fragrances. Excellent delivery process, arrived on her birthday. Very nice gift.
22 de abril de 2025
Resposta da Custom Wicks
Thank you for your review, Victoria! We're so pleased to hear your friend loved the gift set and the fragrances, and that it arrived right on time for her birthday. It’s always wonderful to know our personalised candles and thoughtful gift sets make someone’s day extra special. - Kim, CS
Great service delivered within 24 hrs…
Great service delivered within 24 hrs also like the product
28 de março de 2025
Resposta da Custom Wicks
Thank you for your wonderful review, Sandra!
We’re so happy to hear you loved your personalised candle and that our fast shipping made the experience even better. It means a lot to us, and we hope to create something special for you again soon! - Kim, CS
It's just a really nice candle.
It's just a really nice candle. It great you can personalised them with a message.
Lovely presented in a box with matches.
14 de janeiro de 2025
Resposta da Custom Wicks
Thank you so much for your kind words, Trudy! We’re delighted to hear you loved your Custom Wicks candle. Every detail—from the scent to the personalisation and packaging - is crafted with care to make your experience truly special. Unique, personalised gifts are what we’re all about, and your feedback means the world to us! - Kim, CS
Resposta da Custom Wicks
Thank you for sharing your thoughts, Anthony! We’re happy your experience with our soya wax candles met your expectations. Your support means so much to us. - Kim, CS
Good experience
Site was easy to use and delivery prompt. I did find tracking the parcel more difficult though.
12 de dezembro de 2024
Resposta da Custom Wicks
Thank you for your review, Susan. Your satisfaction with our delivery speed is important to us. We appreciate your feedback regarding the tracking—this kind of input motivates us to keep raising the bar. Thank you for supporting Custom Wicks! - Kim, CS
Resposta da Custom Wicks
Thank you for your review! We’re so pleased your hand poured candle arrived promptly and hope that you were thrilled with the scent! - Kim, CS
The delivery was service and delivery…
The delivery was on time and and the service was excellent
5 de dezembro de 2024
Resposta da Custom Wicks
Thank you so much for your review, Tyrone! We’re thrilled to hear that both the shipping and your overall experience exceeded your expectations. We truly appreciate you choosing our hand poured candles and hope they bring a warm, delightful touch to your space! - Kim, CS
Resposta da Custom Wicks
Thank you for your wonderful feedback, Alied! We’re thrilled to hear that you’re enjoying the scent of your personalised candle and that it arrived promptly. Your kind words mean so much to us, and we’re grateful for your support! - Kim, CS
Really lovely scented candle
The really lovely scented candle we received, with a personalised label, brought a lot of comfort to us, after having to say goodbye to our wonderful dog Fern. The delicate fragrance filled the room and further! Very impressed with the packaging and even special matches to light the candle! Will definitely be recommending Customwicks to my friends and ordering again.
9 de novembro de 2024
Avaliação não solicitada
Resposta da Custom Wicks
Thank you for your review, Sandy. We’re deeply sorry for your loss and touched that our candle brought comfort during this time. Your kind words mean so much, and we’re honored to have been part of commemorating your beloved pet. Thank you for recommending Custom Wicks, and we look forward to creating something special for you again in the future. 🌟 - Kim, CS
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.