Cutethread Avaliações 54

I bought the Jack and Sally sweatshirts for me and my boyfriend. The sweatshirts are really cute, as is the print. The only problem is that the photos showed a heart drawn by the characters' hands on the sleeve of both sweatshirts, but these sweatshirts don't have a heart.

Never got my package. Been stuck on shipment processed emailed for the last 3 weeks. Absolute joke

It’s a scam… When you want to return your item, you need to send an email for the procedure. And then they don’t reply at all your emails and DM’s. Send over 20 messages in 3 weeks (IG, FB, email, chat..)

The jumper design is super cute I love the design.. for the price the quality is horrible.. it started balling up on the first wear. It’s sad because the design is so cute I want to wear it all the time but I can’t because of how many balls it gets

Nickel !
Sweat à capuche rose commandé le 6 juin, reçu aujourd'hui le 27 juin. Bien informée tout le long (commande confirmée, commande expédiée...)
J'étais inquiète au vu des avis mais me voilà rassurée ! Il est super joli et ma fille est ravie !

Fantastiche
Motto veloci nella consegna e felpe davvero molto carine. E morbide
Il disegno è ben fatto.
Le ho prese per regalarle a me e al mio ragazzo.
Siamo davvero molto contenti e carini
Acquisterò di nuovo.

Great quality!

The stitch on the hoodie is great and the hoodie itself is warm and made of great material! I will buy from them again for sure

Amazing quality,super cute ,super soft ,warm material amazing ,design amazing ,communication amazing ,great handing package came in a small box for just one shirt date I got it I don’t remember

Leider lässt der Service zu wünschen übrig. Habe mir 4 Pullover bestellt und würde gerne bei einem die Größe umtauschen und ein Paket komplett zurückgeben. Bedauerlicherweise bekomme ich keine Rückantwort. Bezüglich der 120 Tage Rückgabe ohne Fragen, der Slogan sollte dann wenigstens der Wahrheit entsprechen. Ich habe einen Rabattcode genutzt für 2 kaufen 1 zahlen und bei der wollte bereits gekaufte wahre zurücksenden. Des Öfteren wurde gefragt, wieso ich die Ware zurückschicken möchte. Daraufhin habe ich dem Kundenservice geantwortet, aber ich warte immer noch seit ca. 2 Monaten auf eine Rückantwort. Also bleibe ich darauf sitzen und die Zahlung kann ich enttäuschenderweise nicht zurückfordern. Ich empfehle keinen Kauf an dieser Seite!

I have ordered twice from this business and I have loved everything I bought. I will be buying a third time.
I get so many compliments on the sweatshirts and the quality is amazing! People even think it's real from Nike! The sweatshirts are cute and so comfy. I even bought some as gifts and they have gone down great.
The second time I ordered, it did take a while for delivery but I didn't mind and it's worth it!

Took over 2 months to deliver, and only responded to multiple attempts at communication when we disputed the charge with the bank. They blamed the issue on the company going viral on tiktok causing increased orders, even though they had sent us a message stating it had been shipped less than 48hr after ordering, so this was just a lie. Jumpers finally arrived and the quality is not great, and sizing is inaccurate - we ordered a small and a 2XL, both are the same size.

I ordered a Christmas Jumper and received their standard jumper instead this was right before Christmas so there was no time to do a replacement I was very disappointed as I’d specifically ordered the Christmas version I reached out to them and they offered me a $10 refund which I believe is too low considering I received the incorrect jumper they have not paid me any refund and now are not responding to emails very poor customer service and it’s not my fault u stuffed up my order, very risky ordering from them and also all videos have embroidery on sleeve THIS IS NOT INCLUDED which videos make out it is this is an extra charge and process at the ordering stage, be careful

So I ordered 2 sweatshirts and then got a shipping notification. The system makes you pay for priority processing and shipping insurance. Then nothing, my order did not move. This was a Christmas gift for my daughter who put this on her list and I was sceptical…however, I went ahead and purchased. I sent numerous messages through instagram and the order site, no reply. Eventually I got a reply with a promise to ship on 26th December….its now 2 days past that and my order still hasn’t moved, however they have my money.
So still no response from my last message and no product. If a company can’t get there orders out as promised it should not be in business….as I see from other reviews, this is a standard way they operate and get away with it.

So I pay for priority processing to get my shipment faster because i had a deadline before leaving the country. I even calculated the max time it could take for both processing and then delivery. I tried to ask the company if it was going to make it before x date but their customer support is non existent. No answer for a week and now the package has been delivered and i explained my situation. They had the nerve to ask why i wanted a refund and then ghost me. I contacted 3 more times still no response. And the funny part is the policy literally says guaranteed refund within 120 days NO QUESTIONS ASKED. Not only did i waste money on the priority processing, but my shipment came extremely late. Like please do better. The least you can do is respond on a timely manner to make it seem like you care about your customers.

Commander le 01 Décembre, le 02 Décembre préparation en cours, et la plus rien, rien ne bouge, j’ai constaté plusieurs commande très négatifs également, la moindre des choses est de répondre au mail ! Honteux! Dans l’attente sérieuse de l’arrivé de mon colis, ou ne serait-ce un remboursement #10079 !

My biggest complaint with this company was the shipping time. It took my package twice as long to get to me, then stated on the delivery instructions once I receive the sweatshirts they were nice.

Terrible!! Ordered November 30th, 10 to 15 days I should receive my products by there guide. Xmas eve and the product according to the tracker hasn't left the depo. 10 days before it apparently even left the seller...no reply to emails. Absolute joke!

This company clearly needs to improve their customer service. And from what I see in other online reviews, I’m not the only one! Before ordering, I read and reread their shipping times, and on my end, they were completely respected—that’s not the problem. The problem lies in their communication with customers. They only respond about 1 out of 10 times, and when they do, don’t expect a detailed reply.

I never received any updates on where my package was during the entire delivery process, and my confirmation number didn’t work on either of the two tracking platforms. The store manager justifies their lack of time and responses by saying it’s due to a video about their company going viral.

In short, the product is of decent quality but a bit disappointing. I do not recommend ordering from this site—look on Etsy instead!