First class service provided by the team at Cycle Exchange. Exchanged my trek to buy a factor on the cycletowork scheme and dealt with Max who was brilliant in explaining the process and making it all... Ver mais
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Veja o que dizem as avaliações
A friend recently bought a road bike from Cycle Exchange and recommended them. I test rode three of the gravel bikes they had in my size (I’m 6ft 3). They were really helpful all through this process.... Ver mais
Vitus zx-1 evo sram red axs ordered on-line and received a couple of days, well packaged. Superb bike hardly a mark on it and the main one on the downtube was rubbed off by the guy at Bicycle Lo... Ver mais
A empresa respondeu
On the cycle exchange I found some true gems at a good price. Personal attention from Matt and especially Josh was truly special The service, communication and willingness to make my bike d... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Since 2013 we have been the premier Pre Owned bike experts in the UK. Our long established team are happy to chat and give honest advise. Safety - Buy in Confidence Our buyers know what to look for. Our mechanics are thorough. Buying a pre-owned bike has pitfalls, we remove them. We check carbon thoroughly and ensure all components are sound. We ensure bikes are from a reliable source and not stolen. Every bike is serviced, tested and warranted. Value for Money Our network of suppliers and regular trusted customers means we have access to quality stock at the right price. Sustainability Our model extends the life cycle of quality products. We recycle, resell and reuse as many components as possible.
Informações de contato
27 Sury Basin, KT25NZ, Kingston, Reino Unido
- 02085468289
- support@cycleexchange.co.uk
- cycleexchange.co.uk
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service and delivery
Excellent service and delivery
Very quick to reply to emails and bike was as described
Highly recommended service
New (to me) Gravel Bike
A friend recently bought a road bike from Cycle Exchange and recommended them. I test rode three of the gravel bikes they had in my size (I’m 6ft 3). They were really helpful all through this process. I’ve riden it twice since and loved it. There is a niggle with the gears slipping, which the workshop have identified as a slightly bent hanger. They’re preferring another and will fit it under warranty. A small nuisance but sorted out with charm and no friction. Great sales, great after sales.
Fast and efficient delivery
My bike was delivered within 24hrs of ordering and was in perfect condition.
Unfortunately not a good experience
Unfortunately not a good experience. I was given a price for my bike which I accepted. A gentleman came round my house and thoroughly checked the bike. There were scratches around the bottom bracket. This was photographed and sent back to Cycle Exchange, there and then. Despite the scratches caused by the chain coming off, the BB had been replaced last quarter of 2025 well after the scratches were caused. Both myself and the gentleman that came to check and collect the bike, agreed that if these scratches had damaged the BB housing, the BB would not have been replaced. When the bike was taken back, it was rejected because of the scratches. It is now on its way back to me after having paid £50 for packing and carriage! Wasted my time with a £50 charge on top. I would have expected the chap that came to inspect, would have had the authority to reject it at the collection point. Would think twice about recommending.
First class service
First class service provided by the team at Cycle Exchange. Exchanged my trek to buy a factor on the cycletowork scheme and dealt with Max who was brilliant in explaining the process and making it all very easy. So pleased with the new bike collected in from the shop and even got a complimentary coffee! I would highly recommend purchasing your next bike from these guys.
Plenty of good advice and lots of help
Plenty of good advice and lots of help. Also, the process of returning a bike I had bought and replacing with a new one was quick and easy. A really good service - thank you.
Great workshop outcomes
Another incredibly well executed workshop investigation and remediation by Mo and Todd. Anything I’ve got that wasn’t built by cycle exchange is now getting the pro treatment from them. What a relief to find professionals who have the desire and capability to get it right first time providing useful information along the way.

Resposta de Cycle Exchange
Very helpful staff who know their bikes!
Very helpful staff who know their bikes!

Resposta de Cycle Exchange
Very helpful & responsive staff during…
Very helpful & responsive staff during the buying process. Bike is superb & really appreciated the home delivery. Recommended.

Resposta de Cycle Exchange
Really great experience!
Really great experience! Very customer focussed. Special thanks to Hazel and Max for their assistance and guidance.

Resposta de Cycle Exchange

Resposta de Cycle Exchange
Definitely buy from CycleExchange again
Great Communication, Service & Delivery, Bike arrived well packaged as described and well priced, really happy with everything and now happy out riding!!!

Resposta de Cycle Exchange
Great experience
Great experience. Very quick coming back to all my queries. The bike was dispatched very quickly and the delivery option was great, and affordable thanks to the promotion. The bike is as described, almost new really. I'd definitely recommend using Cycle Exchange.

Resposta de Cycle Exchange
Effortless transaction
I submitted my application to sell my road bike with Cycle exchange, received a very reasonable quote, that I immediately accepted; thereafter the process of preparing, sending and completion of the sale was faultless - I would definitely recommend Cycle exchange.

Resposta de Cycle Exchange

Resposta de Cycle Exchange
Helpful with quick Delivery
Ordered a SystemSix Hi Mod. I had a few questions which were either answered promptly or I was guided to where to find the information. They were very helpful and delivery was quick. The frame was also well packaged.

Resposta de Cycle Exchange
Great customer contact and service
Great customer contact and service, very approachable and communicative, they did exactly what they said they would do, bike arrived on time and in perfect condition, well packed and good carrier used as well.

Resposta de Cycle Exchange
Delivery was very quick
Delivery was very quick, the bike arrived well packaged and is in excellent condition, I can't believe the bike is five years old it looks so good.

Resposta de Cycle Exchange
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