A big 'Thank you' to Jessica @ Cyrus Rugs Tingalpa for her advice and help in selecting the right rug with complimenting colours for our polished floor in the dining room area. She is a wonderful st... Ver mais
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Veja o que dizem as avaliações
Visited the Rockhampton Store. It was obvious that Mark who was the sales person had an amazing knowledge of what stock was in the shop. He listened carefully to our requirements and knew exactly wh... Ver mais
We have ordered another rug from Cyrus in Ballina . (Brian? always goes above and beyond to help and explain the manufacturing differences in each style of rug) We are looking forward to collect... Ver mais
The carpet lasted two years with limited use. Colour nearly disappeared despite never seeing the sun. Did not live up to expectations and we were met with total denial and distrust when we complained.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Cyrus Rugs is the largest independent rug retailer in Australia, first commencing business on the Gold Coast in 1988. Cyrus Rugs is a family owned company lead by Cyrus Mollaian, a man with a passion for rugs, who moved to Italy in 1978 and established a rug business that counted royalty amongst it's clientele. Cyrus's family still continues the operation there, with collaborative buying leading to economies of scale that not only reflect great savings, but also brings you the world's best ranges, styles and trends in modern carpets and rugs. With more than 32 years in business, Cyrus is a man that is known for his reputation and is well respected in both business circles and the wider community at large. Cyrus Rugs is a growing company that employs locals in each of it's 20 stores and works with numerous organisations to support the community. Stay tuned, we have more stores opening soon. https://www.cyrusrugs.com.au
Informações de contato
100 Spencer Rd, 4211, Nerang, Austrália
- +61 07 5527 3899
- info@cyrusrugs.com.au
- cyrusrugs.com.au
4,1
Muito Bom
484 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 1 mês
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent quality rugs
I recently bought a Hampton rug from the Cyrus store in Ballina. I was so impressed with the variety of excellent quality rugs. It was hard to choose so I was very happy that Brian allowed me to take my first choice home to see if it was the right one and it was! I love it !
11 de maio de 2024
Avaliação não solicitada
Great service
Great service, pleasant young man,helpful, nothing was a bother at showing me the rugs.
7 de maio de 2024
Wonderful Staff
Darren is an asset to Cyrus Rugs. Friendly, helpful. Everything which encourages a person to revisit.
5 de maio de 2024
Avaliação não solicitada
Great service and super quality
Naam at Cyrus Rugs Slacks Creek could not have been more helpful. She helped me decide on the perfect rug and was a pleasure to deal with. Love the quality of the rug I chose - highly recommend giving Naam a visit if you’re in the market for a top quality rug.
1 de maio de 2024
Avaliação não solicitada
Really good help with choosing the rug…
Really good help with choosing the rug however I needed to return it the next day due to sizing and matching only to be told I could not get a refund only a credit. A bit disappointing but I was helped to find another rug which suited the room beautifully.
23 de março de 2024
Resposta da Cyrus Rugs Australia
Hi Sharron,
Thanks for your feedback. We're glad you found our assistance helpful in choosing a rug. Apologies for any inconvenience with the return process. As outlined in our Returns Policy, we typically offer exchanges or store credits for sizing issues. We're pleased our team could help find another rug that suits your room. Feel free to reach out if you need further assistance.
The Cyrus Rugs Team
Damian at the Tingalpa store was great
Damian at the Tingalpa store was great, very friendly and helpful. The range of rugs is amazing and the quality is excellent.
11 de março de 2024
Avaliação não solicitada
Resposta da Cyrus Rugs Australia
Hi Elaine,
Thanks for sharing your experience! We're delighted to hear that Damian at our Tingalpa store provided you with great service. It's fantastic to know that you found our range of rugs amazing and the quality excellent. We'll be sure to pass your kind words along to Damian. If you ever need assistance again, feel free to reach out!
The Cyrus Rugs Team
Very happy customer!
Purchased a rug from Cyrus Rugs in the Logan home centre. 10/10 service and absolutely love my rug! Sales lady was delightful and the young man who carried my rug to the car was pleasant and a lovely young man.
Thank you 😊
9 de março de 2024
Avaliação não solicitada
Resposta da Cyrus Rugs Australia
Hi Sanna,
Thank you for your 5-star review! We're thrilled to hear that you had a wonderful experience at our Slacks Creek store. It's fantastic to know that our sales team provided excellent service and that you love your rug. We appreciate your kind words and look forward to serving you again in the future!
The Cyrus Rugs Team
Cyrus Rugs Cairns store and Josh.
I walked into Cyrus Rugs Cairns store and was greeted by Josh who offered to assist me. I asked to have a look around first. When I was ready Josh was very helpful .
I bought 2 Afghan rugs and was given a discount. I couldn’t be happier.
6 de março de 2024
Avaliação não solicitada
Resposta da Cyrus Rugs Australia
Hi Michelle! Thank you for sharing your experience at our Cyrus Rugs Cairns store! We're delighted to hear that Josh provided helpful assistance and that you found the perfect Afghan rugs. Your satisfaction is our priority, and we're thrilled to have made your shopping experience a happy one.
The Cyrus Rugs Team
Great deal at Cyrus Rugs Slacks Creek
Great deal at Cyrus Rugs Slacks Creek. Both rugs look fantastic! Highly recommend!
17 de fevereiro de 2024
Avaliação não solicitada
Resposta da Cyrus Rugs Australia
Thanks for the fantastic review, Sera! We're thrilled to hear that you found a great deal at Cyrus Rugs Slacks Creek and that both rugs look fantastic. Your recommendation means a lot to us!
The Cyrus Rugs Team
Staff were extremely professional and…
Staff were extremely professional and helpful. I ordered 3 rugs and they were ready in a couple of weeks. Extremely happy with the price, quality and service of the slacks creek store. I would definitely recommend this store to anyone looking for a rug.
27 de janeiro de 2024
Avaliação não solicitada
Resposta da Cyrus Rugs Australia
Hi Tracey,
Thanks for the glowing review! We're thrilled to hear you had a positive experience at our Slacks Creek store. If you ever need more rugs or assistance, you know where to find us!
The Cyrus Rugs Team
Resposta da Cyrus Rugs Australia
Hi Michael,
Thanks a lot for the shoutout! We're thrilled you had a great experience with us. If there's anything else you need, feel free to reach out!
The Cyrus Rugs Team
Genuine customer service and attention…
Genuine customer service and attention to details. This store is impeccably presented and has a diverse range of styles, sizes and patterns to choose from. I bought a room to suit a child's bedroom and it has certainly improved the aesthetics.
24 de dezembro de 2023
Resposta da Cyrus Rugs Australia
Hi Glen,
Thanks so much for sharing your experience! It's awesome to hear that you found our service genuine and detail-oriented. Our store strives to offer a wide range of styles and sizes, and we're thrilled that you found something perfect for your child's bedroom. If you ever want to check out more options or need assistance, feel free to reach out!
The Cyrus Rugs Team
Very good service with helping me…
Very good service with helping me choose the suitability and aesthetics.
26 de dezembro de 2023
Resposta da Cyrus Rugs Australia
Hi Cheryl,
Thanks for the positive feedback! We're delighted to hear that you had a great experience with our service, particularly in choosing the perfect rug for your needs and aesthetics. If you ever need further assistance or have any questions, feel free to reach out!
The Cyrus Rugs Team
good service as in delivery
good service, rug was not the quality i expected, still can not get the edges to stay flat on the floor. Love the colour.
23 de dezembro de 2023
Resposta da Cyrus Rugs Australia
Hi Robyn,
Thanks for sharing your feedback. We appreciate your positive comments on our delivery service.
We're sorry to hear about the issue with the rug edges. Sometimes, it might take some time for the rug to settle. Placing heavy objects on the edges could help expedite the process. If the issue persists or if you have any further questions, feel free to reach out. We appreciate your understanding.
The Cyrus Rugs Team
Purchased the rug over 3 weeks ago still awaiting authencity cerificate
Purchased the rug over 3 weeks ago. At the time of purchase I was asked for email address so that an authentcity certificate could be sent. No certificate has arrived. Rang head office was told they would look into it. Still no response. So sad.
4 de janeiro de 2024
Avaliação não solicitada
Resposta da Cyrus Rugs Australia
Hi Andrew,
We genuinely apologise for the delay and any inconvenience caused. We've addressed the issue, and your authenticity certificate is on its way to you. We understand the importance of this document and regret any frustration caused by the wait.
If you have any further concerns or need additional assistance, please feel free to reach out. We appreciate your understanding and thank you for bringing this to our attention.
The Cyrus Rugs Team
It took nearly 3 months to get them cleaned
22 de agosto de 2023
Resposta da Cyrus Rugs Australia
Hi Sharon,
We sincerely apologize for the extended delay in cleaning your rugs. This falls far below our standards, and we understand the frustration this has caused. We're currently investigating the delay in our cleaning service to ensure such situations don't occur in the future.
Your feedback is crucial, and we appreciate your understanding. If there's anything else we can do for you, please don't hesitate to reach out.
Best Regards,
The Cyrus Rugs Team
Very helpful
Very helpful, polite and considerate staff made buying my carpet an easy experience.
23 de novembro de 2023
Resposta da Cyrus Rugs Australia
Hi Andrea,
Thanks for the 5-star rating! We're delighted to know that our staff made your carpet-buying experience a breeze. If there's anything else you need or if you have more questions in the future, feel free to reach out. Enjoy your new carpet!
The Cyrus Rugs Team
Rockhampton Store
Went into the Rockhampton Store, we were extremely happy with our service, we got all the help that we needed which made the decision so much easier! He was extremely polite and helpful and just all round great service!
21 de dezembro de 2023
Avaliação não solicitada
Resposta da Cyrus Rugs Australia
Hi Gracie,
Thanks for the fantastic 5-star review! We're thrilled to hear that you had an extremely happy experience at our Rockhampton Store. It's great to know that our staff provided all the help you needed, making your decision much easier. If you ever need more assistance or have questions, we're here for you. Cheers!
The Cyrus Rugs Team
Lots of rugs to choose from
Easy, smooth transaction. Lots of tugs to choose from. The people were very helpful
23 de novembro de 2023
Resposta da Cyrus Rugs Australia
Hi Rachael,
Thanks for the feedback! We're glad you had a good shopping experience with lots of options to choose from. If you ever need more assistance or have questions, feel free to reach out. Happy decorating!
The Cyrus Rugs Team
Very happy customer always perfect service
Good customer service very happy with my purchase
19 de dezembro de 2023
Avaliação não solicitada
Resposta da Cyrus Rugs Australia
Hi Karlene,
Thank you for the 5-star review. We're overjoyed to have such a happy customer like you! Providing great service and ensuring our customers are delighted with their purchases are top priorities for us. If there's anything else you need or if you have more feedback in the future, we're here for you. Enjoy your purchase, and we look forward to serving you again!
The Cyrus Rugs Team
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