Daiahome Avaliações 73

If you want firstly quality go elsewhere and customer service is just as bad.. we bought from a small franchise hoping to support a smaller independent.

I 100% recommend using a larger business…I’m surprised this company is still going…please read the reviews I’m sure some people have had positive outcomes…

But for the price… I’d expect a better product.. we bought it as a second sofa - it’s all out of sorts already (not even a year). And its in a room which has little to no foot fall.

It’s arrived damaged too which no one took responsibility for..

And back and forth with what’s called a “customer service”has left us looking for another couch already.

Don’t bother, spend less and avoid the headache.

To sum up

Late delivery
Torn couch hem
Marked legs
Damaged backing
Nearly a Year later ..,Little to no productive customer service
Crap product

Would not go near ever again.

I purchased two Lilly sofas in January 25. The company talks and photographs a good product on their website, but delivers -eventually - something else altogether.
Sofas were of poor quality - one sofa base was black, the other white - they had loose covers that didn’t fit properly, one of the sofas was dirty and marked and looked like it had been a return. Wobbly arms to sofa and the sofas creaked when sat on. Poor quality cushion fillings and cushion covers that were too big. The cushions were lumpy in appearance and filled with poor quality filling that did not hold shape. Cheap, flimsy zips with the pulls exposed. The sofa seat pads were uncomfortable and cheap (despite the extra charge for feather) Neither sofa was delivered with the legally required fire safety warnings - which meant I couldn’t even give them away to a charity shop.

I contacted Daia Home who persisted in telling me that ‘in their opinion’ there was ‘nothing wrong’ with the sofas and that it was simply my choice to ‘not like them’. I requested a full refund and that they pick up the sofas.

They responded with an email from their ‘legal team’ containing veiled threats and an outright misinterpretation of the law whilst erroneously claiming to be acting within it. They also claimed to have had successfully challenged other cases like mine in court.

In another email, they continued to refuse to pick up the sofas and refund me, telling me - incorrectly - that I was outside the time to request a refund. Please note - you have thirty days from the date of delivery to request a refund on faulty goods or goods that do not match their description - bespoke or not - under the Consumer Rights Act 2015. Daia Home will try to wriggle out of this as they tried to with me.

I contacted them again requesting them to pick up their shoddy goods or I would have them disposed of. I received the response that it was up to me what I did with the sofas as it was no longer Daia Home’s problem. As far as they were concerned the matter was closed.

What Daia Home was unaware of at the time of their reply, is that I had spoken to my bank and received a full refund for the items. By 9am the next day, I had received an email from Daia to say they had organised a courier and were planning on ‘storing’ the sofas until they could return them after defending themselves in court. They aren’t going anywhere near a court as they know they haven’t got a leg to stand on.
This company is one to avoid. The sofas I purchased were not fit for purpose, did not match the description and were not compliant with the mandatory legal requirements under the Furniture and Furnishings (Fire Safety) Regulations 1998/1989. Appalling customer service, appalling company, appalling products. I got my money back and had the sofas removed, far easier just to avoid the hassle by buying from a reputable company.

Hands down, the best furniture company I’ve dealt with. They are so different from the big chains that rush you through everything. Here, they take the time to listen to your needs. We changed our order 5 times and it was no problem

Daia Home stands out for their attention to detail. They made sure I was happy with every aspect of the purchase, from choosing the fabric to ensuring it fit perfectly in my home. Their service is unmatched! Highly recommended.

The experience with Daia Home was appalling from start to finish. I bought a sofa bed from them on the 18th of November 2024 - and here I sit in MAY 2025 - a full seven months after placing the order. The sofa bed arrived yesterday, and my singular plus point is that it's comfortable and looks nice. I like the linen fabric and the fact it's removable, which was the main reason I purchased. But honestly, take your money literally anywhere else.

Why? Well, aside from the seven month wait, the communication was non-existent. Repeated emails to chase the status of our order were met with borderline-AI platitudes. Their excuses were that we ordered in the Black Friday sale (we didn't), and apparently we weren't being patient enough. Of course, I expected to wait given that the order was custom built, but the wait long exceeded their own quoted timeline. This could have been softened by a semblance of humanity - an apology, an offer of a partial refund, perhaps? No chance. In fact, when I asked 'David' very politely to acknowledge their poor service and offer an apology, I was simply ignored.

The kicker? They then admitted that they hadn't had the fabric in stock and were waiting for it to be delivered. So, they lied about our order being 'in production' for months and tried to make us seem unreasonable to boot. Perhaps a quick look down the order queue would have led them to...order ahead?
Again, acknowledgement of the mess up was asking simply too much. But one miraculous day a few weeks ago finally, finally, we were told the sofa bed was real and it would be on its way. The relief washed over us.

So then we come to delivery. My god, the delivery. The couriers - Proovia (avoid avoid avoid) - were on time, but we watched them literally chuck the sofa out of the van onto the pavement and struggle to haul it over the road. We'd told the company ahead of time that we were up on the second floor of a building. My fiance stayed home to help, but I suppose we expected SOME assistance from you know...the professional courier company? No such luck.

The two gentlemen then proceeded to pick up a nail-studded bit of carpet tacking that we were in the process of disposing of and PRESS IT INTO said brand new sofa and compare it to our doorway, thus determining that it would simply be 'impossible' to get upstairs. They then promptly departed after videoing my face (?) And off they popped, leaving me and my fiance in the communal hallway with an incredibly heavy sofa bed.

I had measured the doorways carefully before ordering and Daia's own website says a 'clearance of 70cm' is required. Guess what? Ours were over that by 15cm, and the sofa bed was actually the same size as our other sofa. Despite this, after the diabolical service I had been nervous of hiccups, and suggested they remove the feet before delivery. Can you guess what they didn't do...?

So, cue us having to literally half dismantle this thing in order to get it inside. It was so heavy that if it hadn't been for a wonderful builder working on our place who gave up 2 hours (!!) of his time to help, we would likely be using it as our front garden furniture.

So, it's here. My mum will be the first bed tester tomorrow, but I don't have high hopes of it being comfortable. Ironic, really, as I feel like I could sleep for 50 years after our nail-biting experience with this unprofessional company. Support small businesses, jut not this one!

Honestly the worst customer service experience I have ever had. After asking for an update on our sofa several times, we were told it was delayed due to Black Friday and January sales. We ordered weeks before these sales took place, so we’re confused by this.

After chasing up again for the third time, we were then told it was because they had run out of material, which left us feeling like we were lied to!

Then when it came to finally being delivered after 7 months, the delivery guys just left it at our door, despite telling Daia that we are on the second floor of a flat! They left without an apology as well, just saying they were not paid to do that.

Their delivery people knocked over my plant and broke the pot. This is unacceptable.

What impressed me most about Daia Home was their honesty and transparency. They didn’t try to upsell me or push unnecessary add-ons. Instead, they genuinely cared about what I wanted. It’s such a refreshing change compared to other companies.

If you’re looking for furniture and top-notch service, this is the place to go. The team is so accommodating and professional, and they made sure I was completely satisfied with my purchase. I’ve already recommended them to my family.

I feel like the sofa is too firm for my liking. I know some people might prefer this level of support, but I was expecting something softer. They insist it meets the specifications, but I can’t help but feel a bit let down.

Reminds me of the sofa we had growing up. Comfortable and durable. Alex was very helpful from the beginning to the end.

We had difficulties, but the sofa arrived with the correct measurements.

The image and description of the Lilly Sofa led me to believe the sofa I had ordered was overfilled with a soft filling. The cushions on the sofa we have received are underfilled, hard, and uncomfortable with absolutely no ‘spring’. The sofa is poorly made and looks cheap, with white exposed zips on the beige cushions. My IKEA sofa is 100% more comfortable. The customer service following my purchase has been so disappointing (it had been great up to the point of my complaint). I was finally offered new cushion inners in Jan 2024 and still haven't received them by April 2025. All my emails chasing the cushions have been ignored. I only wish I had read the reviews on Trust Pilot before purchasing from this company and wasting my money. I left a review on their website, only for it to be deleted by the company. I assume all reviews are edited. Lesson learnt.

Update (August 2025) Daia Homes finally offered us a cushion replacement, but asked us to pay a £50 delivery change to obtain them!

The comfort level is great, but the fabric attracts pet hair like a magnet. It’s a bit of a hassle to clean.

Very stylish and reasonably priced sofas. It takes about 3-4 month to arrive, but it's worth the wait for unique handmade piece.

I wasn’t happy with the colour of the sofa when it arrived. It looked slightly different from the website photos. I know lighting and screen settings can change how colours appear, but I still feel like the company could have done a better job explaining this beforehand.

The sofa is absolutely beautiful, fantastic value for money, and arrived even sooner than expected. Could not be happier

ZERO STAR - AVOID!! We ordered a full sofa set, over £5k and after taking 4 months to arrive it was faulty and looked nothing like the pictures on the website. Communication was appalling/non-existant and only by email. An employee who eventually replied after months of chasing, admitted fault and said they would rectify. Months went by and nothing. I chased and chased, (still no one called me back) for the manager, Alex, to say they will not make good, told me some lies about it is how they are and basically said it is tough. (still over email) He said the staff member that promised shouldn't of done and was 'new', then he refused any further help. Horrible company, horrible staff and they should not be in business. Please do not listen to any positive reviews as they are lies.

25 weeks and still waiting.
Ordered in August so should have arrived latest early November 2024- still not here and they won’t give me a ETA until the end of January which could be a further month or more.
I’ve asked for a refund so I can buy a sofa else where- they refused - which I believe is illegal. So they miss sold - are acting illegally by taking my buyers rights away - have very poor customer service - so I’m totally stuck - feel I’ve been robbed! Emailed so many times - been given so many delivery dates in November, December, January - wonder if the companies in financial trouble and I may never see cash or couch again?

We ordered a chair on 6th August. 14 weeks and two emails chased up, into our '12-16 week lead time', we were told they didn't even have the material we'd selected. This was only after I'd chased twice! I was then told that the material would be delivered by the end of the year... 22 weeks into our '12-16 weeks lead time'. THEN they'll have to be made and we'll be given 2 weeks notice for delivery. I've heard nothing since and it's now end of December. Will be contacting the bank to try and get our money back.

Update: As of February 21st, Daia Home made several further delays, including booking a courier for a date and then postponing it again. We’ve eventually been refunded our order as requested after losing hope that we’d ever receive it, 6 months after placing it. I would not recommend