Dalbyliving Avaliações 

Writing a review in the hope someone will finally contact me! Ordered a bench £300 on 1/10 was told on the 6th it was out for delivery, 6 emails sent, multiple attempts to call and nothing! 15th October and still no delivery or communication from anyone!!

The table and chairs are great quality a d communication was great. Thank you

Very good sales service, prompt delivery
Was given advice on caring for the teak bench, I just had my brass plaque fitted on it looks so good
A quality bench I am very pleased with it

Wrote a review on 3 Jul. To be fair to current owners, they responded and honoured warranty from previous owner. They have replaced conplete dining set; only reason for missing star is time taken from first attempt at contact 2 years ago.

Arrived on time.Excellent service.

I received the table and chairs one week after ordering, very happy with the quality and the minor assembly required for the table base was straight forward. Would buy again from Dalbyliving.

Great service from start to finish and speedy delivery. will definitely be buying from here again.

I assembled the bench by myself, following the instructions, I could have used an extra pair of hands, but was very pleased that I managed to do it. It’s lovely, looks like it will last years and years

Superb experience from start to finish, table and chairs are great quality and very well priced. Will use again.

Great product, and efficient delivery - many thanks.

Pleased with the furniture. Robust and good quality. Delivered on time.

Lovely quality bench.
There was a problem with delivery, but the managing director was very helpful and solved the issue despite being away on a family holiday 🙂

Great communication; delivered seamlessly and fantastic quality furniture at a great price

Just awful customer service. Our garden furniture was delivered damaged. Took a photo and sent it to them explaining the damage on delivery. Had no communication from them. Sent 2 more emails and tried numerous times on both phone numbers. They don't answer the phones. Still waiting nearly 2 weeks later for a reply. Avoid this company

Awful company. I bought a garden furniture set costing over £900. I was advised my order had been collected by the haulage company and they would contact me to arrange delivery. Because I knew I wasn't going to be in every day, I requested the name of the haulage company and tracking / consignment number so I could contact them directly and arrange delivery myself in case I missed their call.

A person called Mark from Dalbyliving kept refusing, then became highly aggressive, very rude, patronising and totally unprofessional. He kept insisting there was no tracking number, probably because he didn't understand how to find it himself. Something not quite right with him.

I explained at least three times I needed it to be able to contact the haulage company. Eventually he gave me their name but nothing else. I sent him a screen shot of the couriers webpage which asks for the consignment number but again he just dismissed me.

I said I could always cancel the order if he wasn't going to be helpful.... and next thing I know he has cancelled my order and sent me a snarky patronising email. Unbelievable.

So good riddence to Dalbyliving. I then found the same set cheaper elsewhere and with nicer colour chair covers anyway.

What a shame this company chose to loose a sale rather than provide very basic good customer service and a tracking / consignment number which ALL courier companies use.

Anyone would think I had asked for something unreasonable - nope - just the tracking number.

I will not be buying anything else from this company in the future. They do not understand basic customer service, or how to conduct themselves professionally.

They even use reviews.ai which is a ''paid for'' review service so they dont let anyone post negative reviews about them as they are all controlled by the company, so it always appears as if they only get positive reviews. Not transparent and not a trustworthy company whatsoever. Everything about them is phoney. Thats why only Trustpilot shows the actual truth. Oh dear.

How some companies like Dalbyliving ever stay in business with this kind of poor customer service and unprofessional attitude is anyones guess.

Was going to make a large order but despite 12 attempts on their phone numbers, and a message via their webpage, I had no contact. Very poor service. Cheap they maybe compared to others but no customer service, which is essential in business today.
Sadly would not recommend.