Had some great customer service from this company. They answered all my questions quickly and resulted in the perfect fit shoes arriving at my door. Fast delivery and easy to use website. Would 100% r... Ver mais
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Veja o que dizem as avaliações
I paid extra for Saturday delivery. As I write this now it is 22:40 on Saturday, and still no delivery. When I had the dispatched email there was no courier information, nothing. I have emailed and aw... Ver mais
A empresa respondeu
Bought Roch Valley Economy Ballet Tights for my 3 year old, who is small for her age so I ordered age 1-2. The sizing is way off! These tights are exactly the same size as a pair of age 3-4 that she... Ver mais
A empresa respondeu
I’m absolutely chuffed! Wanted a Bloch bag for my daughter. I found it on this website, with a quicker delivery time than most dance wear shops were offering and cheaper too! It came within 48hours a... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
PO BOX 122, OL10 9AP, Heywood, Reino Unido
- 0344 561 6664
- info@dancewearcentral.co.uk
- dancewearcentral.co.uk
3,2
Bom
115 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Amazing!
These guys have been amazing! Phenomenal customer service; regular and clear emails about my order and assistance to change and amend my order (the change was needed due to my own fault, not theirs!) I’m really shocked to read these other terrible reviews - they’ve been nothing but amazing!
10 de janeiro de 2025
Avaliação não solicitada
Resposta da Dancewear Central
Hello,
Thank you for taking the time to leave a review.
We are very passionate about our customer satisfaction here at Dancewear Central so it's lovely to hear you had such a positive experience!
We can't wait to help you in the future with any dancewear needs!
Best wishes,
Dancewear Central
This company is absolutely terrible
This company is absolutely terrible. I have emailed four times about orders they claimed to have shipped but I've never received. Supposedly they sent these via Royal Mail 24 hour tracked delivery, but that was weeks ago. No response, no nothing. Do not order from them. I'm going to report this to my credit card company.
5 de dezembro de 2024
Avaliação não solicitada
Resposta da Dancewear Central
Hello,
Thank you for taking the time to leave us this feedback.
As discussed in our phonecall yesterday, there was a technical issue with the shipment of your order. As soon as we were aware of this we actioned a replacement order to be sent to you, which I can see has been delivered to you today.
I have also checked our inbox for any emails from you by both your name, and the email address on your order and cannot find any. Please do let us know if these are from a different email address so I can look into this further for you?
We do hope that we have now come to a satisfactory resolution with regards to the issues you experienced, and hope that you would consider us for your future dancewear needs.
Best wishes,
Dancewear Central
AWFUL SHIPPING!!
I placed on order for a bag on a Monday, paid 7 pounds next day delivery. By thursday it had not been shipped, so I ordered again, paid another 7 pounds next day delivery and the bag was still nowhere to be seen. This was an order of four items, three were received three days late, and the bag was nowhere to be seen. After contacting customer service with slow replies, my original order was refunded and then the other order was claimed to be dispatched. The bag arrived 2 weeks after my original order. I had to re order the other items also, as I needed them ASAP, and this was also late. Overall I have wasted 21 pounds of next day delivery from this company, and their delivery service is a scam. If you want anything on time, order elsewhere as you will probably not see your items for at least 4 days, and their next day delivery service charge is a scam, as I have learned over four orders.
25 de novembro de 2024
Avaliação não solicitada
Resposta da Dancewear Central
Hello,
Thank you for taking the time to leave us this feedback.
We are sorry to hear that there has been some issues with your orders. Please could you share with us your order numbers so that we can look into this for you?
All orders placed before 3pm should be despatched on the same day. We have had some recent technical issues which mean that they are not despatched until the following day, and we do apologise for any inconvenience this may have caused. We do recommend that if you have not received an order as expected, to call us so that we can look into this, and not to order a replacement as it will then cost you the extra postage.
With you stating that the bag arrived a couple of weeks after your order, it could mean that your bag was out of stock at the time of order. However without your information it is hard for us to confirm this.
Our deliveries are provided by Royal Mail (which is our standard delivery service and is sent Tracked 24), or Parcelforce (which are the Next Working Day and Saturday deliveries), so we can assure you that these are reputable companies.
Once again, we apologise that you have not received our standard level of customer service, and look forward to receiving your order information so that we can assist you further.
Best wishes,
Dancewear Central
I ordered point shoes for my daughter’s…
I ordered point shoes for my daughter’s Christmas on 6.11.24.
I have had no order updates. No active tracking and no response when trying to contact the company.
5 -7 working days they said. This is now 5 weeks down the line and I’ve had nothing but my money taken. Absolutely stay away from this company!!
6 de novembro de 2024
Avaliação não solicitada
Resposta da Dancewear Central
Hello,
Thank you for taking the time to leave us this feedback.
I have looked into your order and can see that the Pointe shoes were out of stock at the time of order. This is stated on the website once the colour and size of an item is selected, as well as in your basket before purchase. This is where it states that items from that manufacturer are usually despatched within 5-7 days. This is an estimation and not a guarantee as there can occasionally be delays with the manufacturer, as there were in this instance. Any further updates should be available on the pink button in your confirmation email, or by contacting us directly.
I can see that we have had one email from you, which was received yesterday at 1.48pm whilst we were closed over the weekend, and this has since been responded to.
As your shoes are now in stock, these have been despatched to you, and will be with you in the next few days.
We are sorry to hear you are disappointed with your shopping experience with us, and want to assure you of our best attention at all times.
Merry Christmas!
Best wishes,
Dancewear Central
For the sake of your sanity, avoid
Receipt said it’ll be 5-7 working days for my item to be sent out. 12 days later, still no sign. Contacted them via email. Nothing. Finally got someone on messenger to be told that it’s ready to go and will be out in the next few days. There was no apology, there was no reason given for why it hasn’t been shipped or why no one has been in touch with me before now. I won’t be using again.
24 de novembro de 2024
Avaliação não solicitada
Resposta da Dancewear Central
Hello,
Thank you for taking the time to provide this feedback.
I have had a look into your order, as well as your messages, and can see that the Booties on your order were out of stock at the time of purchase. The message you have seen regarding 5-7 days does state that out of stock items from this manufacturer are "usually despatched within 5-7 days", as this is normally the case.
We do apologise that you did not receive a more swift response from our team. This is due to the very high level of contact we are currently receiving which is causing some delay.
As stated in our messages on PayPal, your order has been despatched to you now that the items are back in stock, and this was marked as delivered to you by Royal Mail yesterday.
We are sorry to hear that you will not be using our website again, and we do hope you will reconsider in the future.
Best wishes,
Dancewear Central
Fabulous Service.
I've placed 2 orders with Dancewear Central. Both orders were easy to make and arrived within a few days. Dancewear Central were very helpful with any questions I had. Great friendly service.
2 de dezembro de 2024
Avaliação não solicitada
Resposta da Dancewear Central
Hello,
Thank you for taking the time to provide this feedback.
Customer service is of the highest priority here at Dancewear Central and so we are very happy to hear that you received such great service from our team. I have ensured this feedback is passed on and can assure you that our colleague was pleased to hear your kind words, and is looking forward to helping you in the future.
Best wishes,
Dancewear Central
Painfully slow return process
I have never seen a company that slow with return process. It's been 16 working days since my order got delivered back to them, they have not even acknowledged the receipt yet. It's 2024. This is unacceptable.
Edit 10/12: The return form claims that returns take up to 14 working days.
4 de dezembro de 2024
Avaliação não solicitada
Resposta da Dancewear Central
Hello,
Thank you for taking the time to provide this feedback.
Our Returns Policy does state that returns can take up to 28 working days in some extreme cases. This is in line with Trading Standards, but we do always try our best to process returns much quicker than this, with a standard turnaround of 7-14 working days.
In order to help you further, please do send an email with your proof of postage, and any tracking information you may have. Once we have this information we would be more than happy to help you in any way we can.
Assuring you of our best attention at all times.
Best wishes,
Dancewear Central
Huge delay on item showing as coming back into stock
I ordered and paid for a pair of jazz dance trainers from Dancewear Central. It was showing as out of stock but coming back into stock within 7-10 days.
The company never contacted me, after 7 weeks the item was still out of stock. I rang and emailed and the response to my emails was slow. I was still being told that the shoes were out of stock but expected soon several weeks later.
I am glad they processed my refund promptly, but I would advise them to answer more quickly and be more truthful upfront about timescales.
26 de novembro de 2024
Avaliação não solicitada
Resposta da Dancewear Central
Hello,
Thank you for taking the time to provide this feedback.
I have looked into this and can see that sadly the Bloch Criss Cross sneakers on your order were delayed several times with the manufacturer which is what led to an unusual long restock time. We appreciate that this is not your issue to deal with, and that we could have contacted you sooner about these delays, so we do apologise for this.
We are happy to hear that we could assist promptly with your refund and do hope you will consider us again for any future dancewear needs.
Best wishes,
Dancewear Central
Do Not Shop with this scam shop .
Do Not Shop with this scam shop .
On 11 November 24 I ordered a pair of wide fit dance shoes for next day delivery. I did not receive my shoes. We are now on the 23 November no shoes have arrived. I have wrote 3 emails and they only replied to one saying this shoe is out of stock.
Nothing about returning my money.
I have asked for my money back but
If I don’t get my full refund I will be contacting trading standards.
11 de novembro de 2024
Avaliação não solicitada
Resposta da Dancewear Central
Hello,
Thank you for taking the time to provide this feedback.
I am sorry that you feel as though we are a scam shop and I want to assure you that this is not the case.
I have had a look into your order and can see that the shoes were out of stock at the time of order which is why they were not despatched to you. This is stated on the website at the time of order, but we do appreciate that this can be missed. I can see that your order has since been refunded in full.
We are also experiencing a high increase in our incoming contact and so there is a delay with our current response time. This is not our standard practice as we ordinarily reply within 24 hours, and again, we apologise that this has not been the case.
We appreciate how frustrating this must be for you, our customer, and we do apologise for any inconvenience this may have caused.
Best wishes,
Dancewear Central
I have placed an order with this…
I have placed an order with this company on 2nd November. Still not received the order, sent 2 emails & message through FB and still not reply. They have taken the money but not provided product. Not very happy with this company - looks dodgy to me!!
22 de novembro de 2024
Avaliação não solicitada
Resposta da Dancewear Central
Hello,
Thank you for taking the time to provide this feedback.
I have had a look into your order and can see that the shoes were out of stock at the time of order which is why they were not despatched to you. After further contact with the manufacturers, we were informed that the shoes have been discontinued in the size on your order. Due to this, we processed a full refund for you.
We are also experiencing a high increase in our incoming contact and so there is a delay with our current response time.
We appreciate how frustrating this must be for you, our customer, and we do apologise for any inconvenience this may have caused.
Best wishes,
Dancewear Central
Absolutely Brilliant!
I hope this review offers some balance to Dancewear Central. I found everything I was looking for on their website, literally all other dancewear online sites could not offer me the sizes for small men's leotards and the choice is already limited. I ordered two leotards, a pair of stirrups and some character shoes. I placed this order 12th November, and have just received it now on 14th November. 2 days! Pretty good going! So my experience is the complete opposite of the last couple of reviews. Packaging was great, delivered by Parcelforce. You cannot ask any more than that. And I got a discount for signing up to their Newsletter. Absolutely brilliant! Nothing has been tried on yet, but I am confident with the leotards and probably the stirrups too. Looking at the character shoes, I'm worried they might be too small. I will found out soon, and then if needed I will happily review the returns/replace/refund service i get. I'm pretty confident that will be spot on too. Thanks Dancewear Central!
14 de novembro de 2024
Avaliação não solicitada
Resposta da Dancewear Central
Hello,
Thank you for taking the time to leave us this lovely feedback.
We are so happy that you had a great experience with us here at Dancewear Central and that you kindly took the time to share this. Customer satisfaction is of the highest priority here and to see a happy customer always makes us happy too!
We hope that your items fit perfectly, but if they don't, please be assured that we will endeavour to process your return as swiftly as possible.
Best wishes,
Dancewear Central
I ordered my daughter some tap shoes…
I ordered my daughter some tap shoes and paid next day delivery if I ordered before 2pm, which I did. I have waited almost 2 weeks for these tap shoes now. I have had an email in between saying the shoes were due to be dispatched 5 days ago and still nothing. They are now not answering my emails. The money was taken instantly when I ordered! Terrible service. I have asked for a refund now and no response! Very poor service.
2 de novembro de 2024
Avaliação não solicitada
Resposta da Dancewear Central
Hello,
Thank you for taking the time to provide this feedback.
I have had a look into your order and can see that the shoes were out of stock at the time of order which is why they were not despatched to you. We appreciate that due to some technical issues this may not have been obvious to you when you were purchasing them. We are also experiencing a high increase in our incoming contact and so there is a delay with our current response time.
We apologise for the inconvenience this may have caused and can confirm that your order has since been refunded in full.
Best wishes,
Dancewear Central
Do not use
Do not use. Ordered something with next day delivery, two days later not even received a shipping confirmation email. Called them to be advised the product is out of stock and won’t be in for a few weeks. Had I not phoned to chase this up, they’d never have got in touch to tell me.
30 de outubro de 2024
Avaliação não solicitada
Resposta da Dancewear Central
Hello,
Thank you for taking the time to provide this feedback.
We are very sorry for the poor experience you had with us. We have recently had a new system installed along with our new website which has caused some delays to our usual service that we weren't expecting. We apologise that you were impacted by this.
As discussed on the phone, your full refund was actioned immediately and the error on the website has now been rectified.
Customer service is of the highest importance here for us at Dancewear Central and we hope you will give us the opportunity to show you this in the future.
Best wishes,
Dancewear Central
Awful customer service
Awful customer service. I was sent the wrong shoe size twice in a row! It took over 3 weeks to receive the exchange. The staff were incredibly unhelpful. Would not recommend.
23 de outubro de 2024
Avaliação não solicitada
Resposta da Dancewear Central
Hello,
Thank you for taking the time to provide this feedback.
We are very sorry for the poor experience you had with us. We have recently had a new system installed along with our new website which has caused some delays to our usual service that we weren't expecting. We apologise that you were impacted by this.
Customer service is of the highest importance here for us at Dancewear Central and we hope you will give us the opportunity to show you this in the future.
Best wishes,
Dancewear Central
Horrible (non-existent) Service
Horrible service. No contact, no responses to email, no updates to order, just nothing. I placed an order on 18 Sep for a pair of bloch criss cross sneakers, because it said 2-3 days delivery and my daughter was desperate for a new pair. As soon as the order was confirmed, I received a separate email to say they were out of stock with estimated delivery now w/c 07 Oct. No updates received after this date. I emailed to ask for an update on my order, or a full refund on 16 Oct, still no response. I have had to get new shoes from a different store. Avoid any purchases here if you value your money. Just horrible. What a way to treat paying customers.
18 de setembro de 2024
Avaliação não solicitada
Resposta da Dancewear Central
Hello,
Thank you for taking the time to provide this feedback.
We are very sorry for the poor experience you had with us. We have looked into the service provided here and can see that it falls below our usual expectations.
We have recently had a new system installed along with our new website which has caused some delays to our usual service that we weren't expecting. We apologise that you were impacted by this.
Customer service is of the highest importance here for us at Dancewear Central and we hope you will give us the opportunity to show you this in the future.
Best wishes,
Dancewear Central
Appalling customer service
Appalling customer service. I ordered dance trainers and paid £6.99 for delivery. 10 days later I emailed to find out where my order was. No response. I called after 12 days to be told that they were out of stock. No one has been in touch. No apology from the girl on the phone either. Will not use again.
15 de outubro de 2024
Avaliação não solicitada
Resposta da Dancewear Central
Hello,
Thank you for taking the time to provide this feedback.
We are very sorry for the poor experience you had with us. We have reviewed the full email chain and can see that the response falls below our usual expectations.
We have recently had a new system installed along with our new website which has caused some delays to our usual service that we weren't expecting. We apologise that you were impacted by this.
Customer service is of the highest importance here for us at Dancewear Central and we hope you will give us the opportunity to show you this in the future.
Best wishes,
Dancewear Central
Order my daughters ballet uniform
Ordered my daughters ballet uniform, order been sent really fast, next day was here. Everything was great.
Tights had a lovely smell which I adored, I was surprised with it. Can you tell me what essence is this? I want all of our clothes to smell so great!!!Thank you :)
25 de setembro de 2024
Avaliação não solicitada
They were on their toes.
I ordered two pairs of ballet slippers just before lunch on the 25th September, and they came through my letterbox at lunchtime on the 26th September.
They were exactly what I wanted, at an excellent price, and a perfect fit.
That is service par excellence!
26 de setembro de 2024
Avaliação não solicitada
Speedy and efficient service
So impressed with the service I received from Dancewear Central. The product I was interested in was competitively priced with free postage. Online Customer Services were helpful and informative, I submitted my order early Monday evening and received it within 48 hrs. A very speedy and efficient service, highly recommend.
9 de setembro de 2024
Resposta da Dancewear Central
Hello Irene,
Thank you so much for your lovely review! Customer Service is of the highest importance to us here at Dancewear Central and so we are very happy to hear you enjoyed the service you received.
We look forward to assisting you again with any future purchases.
Best wishes,
Dancewear Central
Happy Customer
Good, prompt service and customer service responses. Product arrived swiftly and very happy with service.
1 de agosto de 2024
Avaliação não solicitada
Resposta da Dancewear Central
Hello,
Thank you for taking the time to leave a review.
Customer satisfaction is of great importance here at Dancewear Central so it's lovely to hear you had such a positive experience and that your product arrived quickly.
We look forward to assisting you with your dancewear needs in the future.
Best wishes,
Dancewear Central
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