Dancewear Central Avaliações 116

O TrustScore é 3 de um total de 5

3,1

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Bought Roch Valley Economy Ballet Tights for my 3 year old, who is small for her age so I ordered age 1-2. The sizing is way off! These tights are exactly the same size as a pair of age 3-4 that she... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had some great customer service from this company. They answered all my questions quickly and resulted in the perfect fit shoes arriving at my door. Fast delivery and easy to use website. Would 100% r... Ver mais

Avaliado com 5 de um total de 5 estrelas

Auf jeden Fall ein netter, seriöser und aufrichtig bemühter Händler. Einige Artikel konnten nicht geliefert werden. Die Rückerstattung, auch von Retouren, lief aber einwandfrei. Ich konnte den sehr fr... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have been a dance teacher for many years and used different dancewear companies over that time but I am very impressed with Dancewear Central for several reasons but mostly the speed of the orders.... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

116 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 2 semanas

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Avaliado com 5 de um total de 5 estrelas

So much choice and excellent customer…

So much choice and excellent customer service. I was unsure about whether or not something I was ordering was suitable for what I wanted, so I spoke to the really helpful customer service team who couldn't have been nicer, and really went out of their way to help me. Delivery was fast, and returning something (I ordered 2 sizes) was also painless!

18 de fevereiro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

After seeing the reviews I was really…

After seeing the reviews I was really nervous as explained in below but the team was so lovely and contacted me personally on the phone to say an item was out of stock and the rest would be delivered as normal and theyl dispatch my other item when in comes in. Was delivered within 2 days and everything fitted perfectly and was in good condition

17 de fevereiro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Finger weg von diesem Händler

Finger weg von diesem Händler! Die Größen können nicht richtig sein. Meine Tochter ist 6 Jahre. Ich habe Trikots in der Größe 122-128 (7-8 Jahre) bestellt. Diese waren viel zu klein, sodass ich diese leider retounieren musste. Die Rücksendekosten sind nicht gerade gering, da es leider nach England ins Lager zurück geschickt werden muss. Bei mir waren es fast 20 Euro für Ware die nicht passt. Ich hätte keine Chance gehabt, die Artikel zu behalten. Im Vergleich zu den deutschen Trikots in 122-128 sind diese bestimmt 2 Größen kleiner.
Der zweite Punkt ist, die Rückerstattung des Geldes hat sich über 8 Wochen gezogen und das obwohl ich unzählige Mails und Telefonate geführt hatte. Wer weiß, wie lange es noch gedauert hätte, ohne die ständige Kontaktaufnahme meinerseits. Es hat mich sehr viele Nerven gekostet, geschweige denn das unnötig investierte Geld für die Rücksendung. Immerhin hat die Rückerstattung dann doch noch geklappt. Ich hatte schon nicht mehr daran geglaubt.

30 de dezembro de 2019
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Thanks

Thank you for delivery.

4 de setembro de 2019
Avaliação não solicitada
logotipo da Dancewear Central

Resposta da Dancewear Central

Thanks for your message Jo.

We are really sorry that on this occasion your order has taken longer than usual to arrive. As we explained in our emails to you, your parcel left us on 29th August with Royal Mail. We use their first class service and most of the time our customers' parcels arrive with them within 1 to 3 days of despatch from our warehouse. Occasionally deliveries do take longer and on very rare occasions get lost in the postal system. Royal Mail do advise that we do need to leave 10 working days until we report an item as lost, and commence the claims process with them.

Once again we are sorry that on this occasion your delivery has taken longer than expected.

Kind regards
The Dancewear Central Team

Avaliado com 1 de um total de 5 estrelas

my order has never been delivered

my order has never been delivered! allegedly sent twice and lost on the post! The customer service wanted to send replacement. Upon request, no confirmation of delivery could be issued! That’s not a serious company. I never had such an experience in my life bevor...

14 de abril de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommended

I've ordered quite a few items from Dancewear central and I've always been very happy with the quality, the service and the delivery. Would recommend.

6 de dezembro de 2018
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I ordered shoes

I ordered shoes : after 1 month i still don't get them and have no idea of where they are ! The customer sce told me to wait ! i even don't get a tracking number so no shoes and no refund of course ! Very disapointed...it was the 1st time i ordered through that site, and surely be the last one....

21 de novembro de 2018
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Disappointing customer service

Super quick service but the backpack I ordered was much smaller than expected. I returned it but postage costs for sending and returning were not refunded. It cost me £6 in postal costs and I have absolutely nothing to show for it.

19 de novembro de 2018
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

The sizes are incorrect

I needed a light blue level 1 leotard for my daughter who is 4 nearly 5. I found this site just by googling and ordered age 5-6 as they only had 3-4 5-6 and 7-8.

My daughter is a small 4 nearly 5 year old but I thought I can’t get a 3-4 so ordered the 5-6 thinking it will last her.

The delivery was quick and I didn’t try it on straight away as we didn’t need it for a few weeks. A few days before her first lesson back at ballet after the summer I tried it on and she kept complaining how it was hurting her in the crotch area. The leotard was tiny wouldn’t even fit a 3 year old never mind a 5-6 year old.

I checked the label to see if maybe it was sent out incorrectly maybe they sent a 3-4 it said size one I emailed the company to clarify what size 1 meant an they assured me that was a size 5-6. My daughter is still in age 3-4 clothes so I know the sizing was wrong. When I expressed my concern to the customer services they said to return and I can swap for the 7-8!!! Couldn’t believe I was ordered my small 4 year old an age 7-8 leotard but I just went with it. Once they received the leotard back I was waiting for my new one but they said due to the label being taken off they can’t refund me. I think this is madness considering the sizing is all wrong. We only tried it on and th the label was off I can only guess my daughter pulled it off when we were trying it on.

Very disappointed with the outcome of this return and I can’t be the only person who thinks the sizing is incorrect and advertised incorrectly. They will not give me a refund and I haven’t received the tiny leotard back.

21 de setembro de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I needed a leotard for my ballet exam …

I needed a leotard for my ballet exam in June and after a lot of searching for a basic one I found this site.
I saw one I liked but it didn't state if it was lined or not, as it can decide what size to go for. I emailed the company in the evening and they replied the following morning.
My order was placed on Wednesday and it arrived on Saturday, three days later.
The leotard was exactly as pictured and fitted well.
Will definitely order from them again.

13 de maio de 2017
Avaliação não solicitada

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