Daraz Sri Lanka Avaliações 

I raised a legitimate issue regarding a seller listing products above the marked Maximum Retail Price (MRP). Instead of investigating the seller’s pricing practices, Daraz’s customer support and complaint resolution team handled the situation with complete unprofessionalism.
When I requested a standard investigation, a supervisor was dismissive and argumentative. Shortly after, my account was arbitrarily frozen. When I contacted their hotline for clarification, support staff gave contradictory and false excuses regarding why my account was restricted.
Rather than protecting buyers and enforcing proper seller guidelines, their support team penalizes customers who raise valid concerns. Be very cautious when shopping on this platform—if you report a seller issue, your account risks being restricted instead of receiving proper assistance. Highly advise looking for alternative shopping options.

Order ID:225327094404671
I placed my order on 26th July..Darraz app says my order is in transit but not delivering items.. its been more than a month now still not delivered my package .ive made many complaints..daraz still did not respond.. if daraz is unable to deliver they should cancel and give me refund. Im very disappointed about Daraz service.

⚠️ Very disappointing experience with Daraz

I would not recommend buying from Daraz based on my experience. I ordered dental floss on 25th August from the UK to be delivered to my mum in Sri Lanka. The order still hasn’t arrived, and I was also charged twice.

To make matters worse, I can no longer log in to my Daraz account, which has made it even more difficult to resolve the issue.

This experience has been extremely frustrating and has cost me both time and money. I would advise others to be very careful before placing an order.

This is one of the worst and most irresponsible companies I have ever dealt with. Customers are being completely misled and treated unfairly. They do not send the items that customers actually ordered, and when a refund is requested, they keep customers waiting for an unnecessarily long time.

Even after submitting complaints, there is no proper response or support from anyone. Instead of resolving the issue, they keep giving excuses and misleading customers with false updates.

Please think twice before placing an order from this company. I strongly advise others not to waste their money and time dealing with such poor and unacceptable service. This kind of cheap and irresponsible behavior towards customers is completely unacceptable.

I ordered Super soft microfiber hand towels for wash basins and kitchen use pack of 4 pieces. Only one piece delivered.
I immediately canceled 4 orders pending through Daraz.
I really disappointed with their ethics.

I ordered phone. The phone battery no charge and no network connection in my place. I returned but they didn't accept.
Online thing no quality no warranty. I think buy good place

Ordered a charger and i got a notification plastic glasses it has been 3 weeks now no one came to collect the return product very disappointed service

I ordered a KDK Fan- seller didn't mention length of downpipe rod or the type of hook in the listing- after receiving only found out its not compatible with my ceiling because of the two factors mentioned above.
So I tried to return but they didn't accept return- they only checked to see fan was working and not discrepancy in the listing details and incompatibility with my ceilingdue to lack of detail of the included items.
So I am left with a dead weight- cannot return- cost me more than Rs 16,000.
AVOID DARAZ

⭐ 1 Star – Extremely Disappointed with Daraz

I am extremely disappointed with Daraz’s customer service and the way my installment payment issue has been handled.

Last month, I purchased a TV through an installment payment option and made the payment using my credit card. However, even after one full month, the transaction has still not been converted to the agreed installment plan.

As a result, the full amount appeared on my credit card statement. Since I was expecting the transaction to be converted to installments, I did not settle the entire amount, and I am now being charged additional interest/charges.

I reported this issue to Daraz, but despite following up and waiting for one month, the matter still has not been resolved.

This is unacceptable. I should not have to pay additional interest because of a delay or failure on Daraz’s side to process the installment conversion.

I expect Daraz to resolve this matter immediately and reimburse/adjust any interest or additional charges that have resulted from this issue.

Very disappointed with the customer service and the lack of a proper resolution. I hope Daraz takes responsibility and improves its customer support, especially when customers are dealing with significant financial commitments.

I order a Charging flex and unit for a xiomi mobile phone. The seller ( Scam) has sent me an fake item [ mini USB cable ] , luckily I did open the package and verified the item is a fake. I force the delivery guy to return my money prior he confirm the delivery. He try to convince me to use daraz 14 days return facility . Since I know how lousy the daraz service I took my money back forcefully. Purchasing items via daraz is like a gamble. Better don't play. Somany scammers and false sellers there. Also some how they manage to add some fake reviews in the platform. Daraz can not secure the customer from any scammers.

An order I placed never got delivered. Two weeks after the product was due to be delivered, Daraz cancelled the order itself. The refund is being processed, the refund from the two vendors I might get but what about the delivery charges charged by Daraz?
Daraz would be the last online shopping platform I will recommend, but if you are desperate to get it via Daraz, my advice is always opt for "Cash on Delivery"

They stopped taking returns. Not even giving an expected date for pick up. Even when the company agreed product was defective. I also had 2 packages of coconut sugar that were wrapped in bubble wrap SMELLING HEAVILY of naphthalene (moth balls). I have been a big purchaser with them for over 2 years, but I am finished with the headache. Unable to contact customer service, and even when I could and loged a complaint, they canceled it on their own. I am buying locally wherever possible now!

Unfair account block by Daraz! My orderwas delayed and I posted a honest review about service quality. Because of that, Daraz blocked my account. Blocking customer accounts for giving feedback is completely unacceptable. Please unblock my account immediately.

“I ordered a mosquito net from Daraz during a special offer, and I paid for it in full. After a few days, they unexpectedly canceled my order, but they still have not refunded my money. The customer service has been unresponsive, and I’m really disappointed. I won’t be ordering from them again.”

High value item ordered by me was not delivered. Instead, an item with zero value (hair rubber bandl) was delivered instead of the retro wired telephone unit. I guess this was a scam. Daraz is requested to collect package and arrange refund. Its over 2 months pending.

Very bad delivery service. My package are 10 days deley

Very bad customer service,
the delivery status has been falsely updated as "Customer rejected at doorstep." This information is incorrect. I did not receive any phone call or visit from the delivery personnel, nor was I given an opportunity to accept or reject the parcel.
They have not delivered paid item for weeks.
I have contacted Daraz Customer Service on several occasions regarding this issue. Although I was repeatedly assured that the matter would be resolved and the item would be delivered, no action has been taken. Unfortunately, the level of customer service I have experienced has been highly unsatisfactory. I have made a complaint to their Managing Director, Rukshan Xavier via linked in and he is also a part of deft employee at Daraz.

A dog is not worth it. Their service is not worth anything. They are not worth anything. They are the ones who can answer the questions asked. They should be punished for their seven generations in these companies. Be careful of them. Those who provide these facilities are only doing their best to take money from our people by telling lies of every kind. Companies like this should be closed down.

My experience with Daraz has been extremely disappointing.

I placed my order (Order #224798307344467) on 26/05/2026, and to this day, it has still not been delivered. What is even more frustrating is the complete lack of proper customer support.

I have contacted customer service more than 10–15 times, but every time I receive the same scripted response: "We will check with the relevant department and get back to you." Despite all these calls, only two complaints were actually logged, and I have never received a callback from Daraz.

To make matters worse, when I checked the complaint status on the Daraz website, it incorrectly showed that a resolution had been provided, even though no one had contacted me and my issue remains unresolved.

The most disappointing part of my experience was with a customer service representative named Ms. Manuli. During one of my calls, she was extremely rude. Instead of assisting me professionally, she abruptly told me to "cut the line and go." Such behavior is completely unacceptable for a customer service representative.

This experience reflects very poorly on Daraz's customer service standards. The company appears to be highly disorganized, and it is evident that some staff members are not properly trained on how to communicate with and assist customers.

This is the first time I have encountered such poor service from an online shopping platform. I expected much better from a company of this size, but unfortunately, this experience has completely destroyed my confidence in Daraz. I will think twice before ordering from them again and cannot recommend their service to others.

No one should ever consider using Daraz again. They aren't able to deliver items and keep them for weeks. They then lie and say that a courier attempted to deliver so they can then make you wait while they return the item to the seller all this time keeping your money. They then decide that the 5 to 7 working day refund period is actually 9 working days just to keep your money a bit longer. At this rate we won't have to worry about them for too much longer as I'm sure they will close soon.