Darlows Avaliações 

About a grand more expensive commission-wise than more personable estate agents in the area. Best hope that they sell your house within a couple of weeks or else they completely lose interest and move on to newer properties. Poor communication all the while and broken promises in regards to better advertising the property. Have since sold the house with a more competent estate agent within two weeks of it going back on the market.

I dealt with a very lovely lady called Jessica jones in the brynmawr branch and i have to say the service she provided was superb. she was very accommodating and very knowledgeable of the property i was viewing. including surrounding areas, she answered all my questions and nothing was to much trouble for her. she answered my questions honestly and was an absolute delight to deal with. she truly is an asset to your business and a lovely lady too. many thanks for great customer service jess .. xx

Darlows Cardiff property management service is shocking, please if you are reading this review use any other property management service.
I have had problems with Darlows letting two of my properties over the past 18 months. The PM service never replies to emails, and never returns calls (no-one is ever on-site to answer so they do not call back once you have left a voicemail). On one tenancy renewal, they signed a contract on my behalf for 6 months, instead of the agreed 12 months. On another occasion, they didn't have any of the paperwork ready when new tenants and I stood outside the property for hours. They released, though they had been provided all the information by the tenant, and myself, they had not checked a single thing so had to go through that (think that took 5 hours...).
Every time another issue arises they have an excuse.
I have finally paid them off to break the contract for rent collection services (over £1,000) and now they are sending my tenants letters saying they are late on rent and refusing to provide an invoice for the payment made to break the contract. Both the tenants and I have been trying to get in touch with them about this for the past month (the first email was sent on the 2 March 2023).
If I sound exasperated in this review it is because I am.
I have left it this long hoping I would get a response and could close this matter, however it seems Darlows only replies when reviews are posted (looking at previous reviews).
I honestly do not understand how a company can keep functioning with constant mistakes, as well as disgustingly poor customer service.
Please avoid if you are looking to rent your home!
To the Darlows team member reading this, please come back to my tenant and I's numerous emails so this matter/ contract can be brought to a close.

I’m landlord of a property in Cardiff the service is appalling Albany road never get back to you only to get money off you they are pretty handy with the phone then and persistent on making phone calls.
So to anyone who’s looking for a property management service in Cardiff don’t bother using Darlows they are a waste of time

Tried to book an appointment to vein a cash only property in lakeside today but can’t book for next week only on the 14th March 2023nas per usual brynmawr darlows helpful as usual NOT

I contacted Darlows pontypridd re a property advertised by them as For Sale.
It isn't on their website, rightmove or any others that I could find online, so I used the Chat facility on their Web page.
Apparently, despite all the other properties that are advertised with them on open public pages they were unable to provide any details at all due to GDPR rules 🤣🤣🤣
Best advice to any potential sellers will be to use a different estate agent.
(Note, the person I 'spoke to' was helpful, polite etc. This comment is not a reflection on them)

Myself and my daughter have contacted darlows to request a viewing, we both have been told someone will ring us back, I have been waiting since last week and my daughter has been waiting two days, not very professional.

Efficient and comprehensive service with regards to property inspection and safety certification. Special mention for Louise Pugh who helped with all queries and produced Income/Expenditure statement at very short notice!

I would like to thank Ettore Vaccaro very much for very patiently and kindly helping us two to find a house and supporting us every step of the way to fill in all the forms for our future rental.
We are very impressed by the service of your colleague Ettore and I would definitely recommend him to anyone looking for a home and needing professional help.

Grazie mille!
Francesca

Excellent service and really good at getting back to us with any queries we had.
Jess was very thorough and explained the process throughout, I’d thoroughly recommend darlows and would pass on Jess,s name as a contact.

Super easy and straight forward thanks to Lauren Keirle!

I have got my property up for rent soon, but getting doubts if I should use darlows,
They hardly answer emails with questions. Never communicate with me, I'll be out of the country while my property will be rented, how can I trust darlows to give full management of my property when they didn't communicate with me.
Had app today just for someone to help me fill out licence form, as never did one, I turned up at shop, but he wasn't there. I should have looked at the reviews first before deciding with darlows, nothing but bad reviews

I want to provide an update to my review….. I contacted Elinor as offered below. Darlows should be grateful they have people like Elinor. In a few days, my feedback was taken seriously and I had a successful viewing of the property I'm interested in…. Thank you Elinor!

Shocking customer service! I called to enquire about a viewing & the lady I spoke to sounded bored. I asked about a viewing for a property I liked the look of & she bluntly asked “have you got a house you have to sell”, with slight attitude, which took me back a bit. I said yes, to which she sighed, quite loudly & replied “fine, I can book a viewing” - if first impressions count, then I’d advise that you put people on the phone, who actually know how to engage clients. What sort of attitude is that to have, when your customer facing?

The people are thieves!
I bought a house with them in Tredegar Wales and they don't even let me have the spare keys or the contact details of the person renting the house currently. It is their way to blackmail me to use their lettings team to manage the house which has proven to be useless.
People involved in this? Oliver Manifold (lettings team), Daniel Watkins (sales) and Jessica Jones (sales).
If this drags a bit more I will contact a lawyer and start legal action. They have me trapped trying to get management fees for being useless. They sold me the house and they want proof it is mine ffs. You managed the property in the past and you never increased the price, why would I let you manage my property now if you are useless!?
Awful experience top to bottom, never again!

The appallingly stressful Lettrak system would have put us off Darlows forever if it hadn't been for kind, patient and efficient Emma Wilson of Lettings holding our hands through the process. After moving into our rental property, we experienced a period of frustration with a seemingly inaccessible Property Management team. Then Sophie Peake appeared on our horizon and things looked up at once. She was helpful, efficient and reliable; such a relief. Just recently we have been in the kind and very capable hands of Lauren Kierle who not only sorts out any problems efficiently and, importantly, follows up promptly but also goes above and beyond. For example, our Landlord recently had work done on this property. Even though this wasn't within the scope of Darlows' management, Lauren was extremely helpful in liaising with our Landlord when we had concerns during the process. Her cheerful and willing assistance really helped to ease our anxieties at a difficult time. We are really grateful to her and congratulate the Albany Road staff for being a five star team.

Brother went to look at flat. Stinking flat but he said he will paint it etc himself as he was homeless.. pass all checks he was told! Tok a holding money had email today and was told he couldn't have it or money back!! You owe £150 GIVE IT BACKITS HIS NOT YOURS!! WORST COMPANY EVER AND NOT LETTING THIS GO!!

I have let a residential property as a landlord through Darlows for the last 18 months and my experience has been diabolical!
Please with respect do not use this company, sign up with someone else. Total lack of management, avoidance of communication, inability to send requested documents and information, excuses and all round disgraceful service. Unfortunately a star had to be chosen in order to write a review. In reality I would have chosen a minus star option if there was one, (there really should be) .
Total waste of money, I have paid them for absolutely nothing other than frustration and a wrecked property.
Shoddy!!

Lauren was so helpful and efficient today when I was thinking about different kinds of tenant contracts. She contacted the tenant and got back to me promptly which enabled me to make an informed decision. Great work.

My entire process for a rental property in Cardiff was done in early August and we were waiting to sign the contract and get the keys for our move on the 29th of September. Got a call from so called manager to tell us that the landlord will not move out from the property till November and asked us to check another property which we did apparently our move-in date did not suit the landlord and Darlow's Albany branch did not even update or negotiate with us on that. Well, I am chasing them for more than a week now to get my holding deposit back. They want us to pay the holding deposit soon to secure the property and now if the property is not for us then not ready to return it back. It is either the call gets transferred to other branches or other departments and the concerned people are not contacting me. I would rather give the star in minus if there was an option.

I have been trying to contact the Tonypandy branch with regards a property I am interested in buying.

I have spoken to their central number, I’ve used their online ‘BOT’ option to try to speak to someone, all to no avail.

Whoever has their property listed with this branch, I would suggest engaging a company that 𝐚𝐜𝐭𝐮𝐚𝐥𝐥𝐲 communicates with potential buyers. This company is rubbish with callbacks.