We’re in the process of finding the correct packaging for our launch product and Luke has been amazing. Really patient and forth coming. Highly recommend
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We’re in the process of finding the correct packaging for our launch product and Luke has been amazing. Really patient and forth coming. Highly recommend
A empresa respondeu
I had a really positive experience with this company. There were a few issues with my original delivery — the parcel arrived damaged and some items were missing — but their customer service was hone... Ver mais
A empresa respondeu
Arrived before time - no hassle ordering, very helpful staff - very friendly and without regard to the small size of my order were keen to get me the best fit and best product and price! Delivery ins... Ver mais
A empresa respondeu
The products are excellent, good value and delivered quickly. It would have been five stars except for the delivery packaging - three large boxes came in an enormous, oversized cardboard package - it... Ver mais
A empresa respondeu
Davpack doesn’t just deliver quality packaging off the shelf. Ever since we were founded in 1968, we’ve been continually seeking to improve the service we offer all our Customers. That’s over 50 years of packaging know-how you can call on and, as the first UK packaging suppliers to have an online presence, we’re proud to be the Original UK Packaging Store. We take the hassle out of your packaging supplies by giving you lower prices, more choice (we have over 3800 packaging products in stock ready for same day dispatch) and faster order turnaround (most orders are delivered next working day). All our boxes and packaging materials come with a no quibble money-back guarantee borne of a total commitment to quality products and quality systems. That means you can buy from us with confidence, leaving you free to focus your time where it counts - on running your business.
Escrito pela empresa

Money–back guarantee – we’re not satisfied unless you are!

380 Riga wharf, Bristol Road, GL2 5DH, Gloucester, Reino Unido
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No problem at with the product. But the box arrived and the entire top of the box had been opened. When you receive the Sales email that says your goods are ordered etc it also states that you have to be at home when delivered as it needs to be signed for. The courier didn’t even ring the bell, just dumped it and left.

Resposta da Davpack
Edited: Had an issue and it was sorted quickly and efficiently.

Resposta da Davpack

Resposta da Davpack
Never used before but was fast, easy to order online and would definitely use again

Resposta da Davpack
Delivered extremely quickly, not used the goods yet but will update later

Resposta da Davpack
The packages were not securely wrapped - resulting in the contents being dispersed in the courier's van.
The boxes themselves look to have been glued in a hurry. A lot of them don't form 'closed' boxes when constructed - there are gaps. Certainly the quality is not what it should be, or what it was when we first used this company.

Resposta da Davpack
Always a quick painless service, last order had a mild hiccup but was solved instantly, used Davpac for a good few orders now and will continue to do so.

Resposta da Davpack
“I’m really happy with my experience! The website was easy to navigate, the order was processed and delivered extremely quickly, and the boxes arrived exactly as described. The quality is great, and they’re perfect for my business. Highly recommended!”

Resposta da Davpack

Resposta da Davpack
I placed an order for 100 boxes on January 26th and I received it on February 13th, 18 days later.
I contacted the customer support twice asking for an update as my order was tagged as "awaiting stock". On January 30th I was told the stock was due "now" and the order would be shipped "as soon as it's in".
On February 4th I was told that there was a delay and stock was due in the following day. However the order was only shipped on February 12th.
There was no "out of stock" warning when placing my order. Davpack did not reach out to warn me about the delay and when I approached the customer service, I was given inaccurate information.
The boxes were strapped together with a plastic strap. On one end, a piece of cardboard was placed to avoid damaging the boxes. On the other end, no protection was used. As a result, some of the boxes have a slightly damaged end. I am using those boxes for storage and I can see the strap damage on the front lip of some boxes.
Some of the boxes shows some damage where the cardboard was punched.
I contacted customer service to report my dissatisfaction. They acknowledged that the service provided was not great claiming some change in staff and location affected the usual operations.
They offered a refund or a replacement.
I asked for either 5 box per each type to be shipped or, alternatively, a free shipping (worth £6.99) for a next order.
They said they were unable to ship smaller quantities than the minimum pack of 25 and offered a 10% off instead as a "gesture of goodwill"
Which means that to get the equivalent of free shipping I need to order £70 and to get the equivalent of 5 boxes per type (worth £28) I need to order £200.
It feels as they were doing me a favour. Disappointed.

Resposta da Davpack
It would be useful if customers were advised that the boxes require strong tape to put box together as there is no interlock action.
The boxes were ordered Thursday and delivered the following Monday with “overnight” label. The package was delivered by an unmarked white van with badly damaged outer packaging. Fortunate the delivery man was very helpful photographing the damage, assisting unpacking & proving the contents were not damaged.

Resposta da Davpack
A mistake was made on the order, but was immediately sorted out with no fuss. How a company sorts out these things is always the better test of there service to customers

Resposta da Davpack
The goods delivered are fine, thank you. However the delivery was clumsy they threw the large package over our neighbours gateway, which made the tape burst on the package, and it was very lucky it wasn't raining before I found it.

Resposta da Davpack
A box of envelopeswas missing from the order. And the box of envelopes that did arrive - the box was badly damaged. Luckily the envelopes were intact, but with this being a packaging company, you would expect better packaging. Customers services were helpful to rectify.

Resposta da Davpack
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