Davpack Avaliações 

9.348
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We’re in the process of finding the correct packaging for our launch product and Luke has been amazing. Really patient and forth coming. Highly recommend

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had a really positive experience with this company. There were a few issues with my original delivery — the parcel arrived damaged and some items were missing — but their customer service was hone... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Arrived before time - no hassle ordering, very helpful staff - very friendly and without regard to the small size of my order were keen to get me the best fit and best product and price! Delivery ins... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

The products are excellent, good value and delivered quickly. It would have been five stars except for the delivery packaging - three large boxes came in an enormous, oversized cardboard package - it... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de materiais para empacotamento
  2. também em
  3. Loja de materiais de escritório

Escrito pela empresa

Davpack doesn’t just deliver quality packaging off the shelf. Ever since we were founded in 1968, we’ve been continually seeking to improve the service we offer all our Customers. That’s over 50 years of packaging know-how you can call on and, as the first UK packaging suppliers to have an online presence, we’re proud to be the Original UK Packaging Store. We take the hassle out of your packaging supplies by giving you lower prices, more choice (we have over 3800 packaging products in stock ready for same day dispatch) and faster order turnaround (most orders are delivered next working day). All our boxes and packaging materials come with a no quibble money-back guarantee borne of a total commitment to quality products and quality systems. That means you can buy from us with confidence, leaving you free to focus your time where it counts - on running your business.

The Original UK Packaging Store

Escrito pela empresa

Buy Packaging Totally Risk-Free!

Money–back guarantee – we’re not satisfied unless you are!

Money–back guarantee – we’re not satisfied unless you are!
We stand behind our products 100% and try hard to exceed your expectations. If you’re not satisfied with any stocked product, simply return it within 7 days for a full refund.

Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

9 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(9.348)

314 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Sturdy good quality

Sturdy good quality

9 de março de 2026
logotipo da Davpack

Resposta da Davpack

Good morning,

We are happy to hear that you received your delivery. Thank you for your positive feedback; we appreciate it.

Kind regards

Samantha

Avaliado com 5 de um total de 5 estrelas

Fast delivery

Fast delivery. Good company to deal with.

10 de março de 2026
logotipo da Davpack

Resposta da Davpack

Good morning Gillian,

We're happy to hear that you had a positive experience with our fast delivery. Thank you for your kind words about our company!

Kind regards

Samantha

Avaliado com 4 de um total de 5 estrelas

Parcel arrived completely open.

No problem at with the product. But the box arrived and the entire top of the box had been opened. When you receive the Sales email that says your goods are ordered etc it also states that you have to be at home when delivered as it needs to be signed for. The courier didn’t even ring the bell, just dumped it and left.

6 de março de 2026
logotipo da Davpack

Resposta da Davpack

Good morning Emma,

We appreciate you sharing your experience. We're sorry the box arrived opened and the delivery wasn't as expected. We'll look into this to ensure our shipping and delivery standards are maintained. Thanks for bringing this to our attention.

Kind regards

Samantha

Avaliado com 5 de um total de 5 estrelas

Issue resolved quickly

Edited: Had an issue and it was sorted quickly and efficiently.

6 de março de 2026
logotipo da Davpack

Resposta da Davpack

Good afternoon,

Thank you for speaking with me today and i hope i have resolved this for you. Please let me know if you require any further assistance.

Kind regards

Samantha

Avaliado com 5 de um total de 5 estrelas

Very efficient and fast delivery

Very efficient and fast delivery

5 de março de 2026
logotipo da Davpack

Resposta da Davpack

Good morning Jana,

We are happy to hear that you received your delivery quickly and efficiently. Thank you for your positive feedback; we appreciate it.

Kind regards

Samantha

Avaliado com 5 de um total de 5 estrelas

Never used before but was fast

Never used before but was fast, easy to order online and would definitely use again

2 de março de 2026
logotipo da Davpack

Resposta da Davpack

Good afternoon Lynne,

We're happy to hear that your first experience was fast and easy! Thank you for ordering online and we appreciate your intention to use our services again.

Kind regards

Samantha

Avaliado com 5 de um total de 5 estrelas

Delivered extremely quickly

Delivered extremely quickly, not used the goods yet but will update later

4 de março de 2026
logotipo da Davpack

Resposta da Davpack

Good afternoon Sonya,

We appreciate you taking the time to leave us feedback! We're happy to hear that your order was delivered quickly. We look forward to your update after you've used the product.

Kind regards

Samantha

Avaliado com 2 de um total de 5 estrelas

The packages were not securely wrapped…

The packages were not securely wrapped - resulting in the contents being dispersed in the courier's van.
The boxes themselves look to have been glued in a hurry. A lot of them don't form 'closed' boxes when constructed - there are gaps. Certainly the quality is not what it should be, or what it was when we first used this company.

27 de fevereiro de 2026
logotipo da Davpack

Resposta da Davpack

Good afternoon,

We appreciate you bringing this to our attention. We're sorry to hear that the packaging was not secure and the box quality was lacking. I have contacted by email and look forward to your response.

Kind regards

Samantha

Avaliado com 5 de um total de 5 estrelas

Always a quick painless service

Always a quick painless service, last order had a mild hiccup but was solved instantly, used Davpac for a good few orders now and will continue to do so.

25 de fevereiro de 2026
logotipo da Davpack

Resposta da Davpack

Good morning Christian,

We're glad you appreciate our quick service. We're also happy we could resolve the issue with your last order promptly. Thank you for your continued business and positive feedback!

Kind regards

Samantha

Avaliado com 5 de um total de 5 estrelas

All Goods quickly delivered

25 de fevereiro de 2026
logotipo da Davpack

Resposta da Davpack

Good afternoon Philip,

We are happy to hear that you received your goods quickly! Thank you for your positive feedback; we appreciate it.

Kind regards

Samantha

Avaliado com 5 de um total de 5 estrelas

“I’m really happy with my experience

“I’m really happy with my experience! The website was easy to navigate, the order was processed and delivered extremely quickly, and the boxes arrived exactly as described. The quality is great, and they’re perfect for my business. Highly recommended!”

25 de fevereiro de 2026
logotipo da Davpack

Resposta da Davpack

Good afternoon Sian,

We're happy to hear that you had a great experience! It's wonderful that our website was easy to use, your order was processed quickly, and the boxes met your expectations. Thank you for recommending us!

Kind regards

Samantha

Avaliado com 5 de um total de 5 estrelas

Good price.

Good price, good product delivered on time.

24 de fevereiro de 2026
logotipo da Davpack

Resposta da Davpack

Good afternoon Nick,

We're happy to hear that you had a good experience with our product and timely delivery. Thank you for your positive feedback!

Kind regards

Samantha

Avaliado com 5 de um total de 5 estrelas

Quick and efficient

Quick and efficient. Well priced

20 de fevereiro de 2026
logotipo da Davpack

Resposta da Davpack

Good morning Liza,

We appreciate your positive feedback. We're happy to hear that you found our service quick, efficient, and well-priced.

Kind regards

Samantha

Avaliado com 2 de um total de 5 estrelas

Long delivery time, inaccurate customer service, damages

I placed an order for 100 boxes on January 26th and I received it on February 13th, 18 days later.

I contacted the customer support twice asking for an update as my order was tagged as "awaiting stock". On January 30th I was told the stock was due "now" and the order would be shipped "as soon as it's in".

On February 4th I was told that there was a delay and stock was due in the following day. However the order was only shipped on February 12th.

There was no "out of stock" warning when placing my order. Davpack did not reach out to warn me about the delay and when I approached the customer service, I was given inaccurate information.


The boxes were strapped together with a plastic strap. On one end, a piece of cardboard was placed to avoid damaging the boxes. On the other end, no protection was used. As a result, some of the boxes have a slightly damaged end. I am using those boxes for storage and I can see the strap damage on the front lip of some boxes.

Some of the boxes shows some damage where the cardboard was punched.

I contacted customer service to report my dissatisfaction. They acknowledged that the service provided was not great claiming some change in staff and location affected the usual operations.

They offered a refund or a replacement.

I asked for either 5 box per each type to be shipped or, alternatively, a free shipping (worth £6.99) for a next order.

They said they were unable to ship smaller quantities than the minimum pack of 25 and offered a 10% off instead as a "gesture of goodwill"

Which means that to get the equivalent of free shipping I need to order £70 and to get the equivalent of 5 boxes per type (worth £28) I need to order £200.

It feels as they were doing me a favour. Disappointed.

13 de fevereiro de 2026
Avaliação não solicitada
logotipo da Davpack

Resposta da Davpack

Good morning Tony,

Thank you for getting in touch and i have emailed you to help resolve this situation for you. I look forward to speaking with you soon.

Kind regards

Samantha

Avaliado com 4 de um total de 5 estrelas

It would be useful if customers were advised on building requirements and offered delivery tracking.

It would be useful if customers were advised that the boxes require strong tape to put box together as there is no interlock action.
The boxes were ordered Thursday and delivered the following Monday with “overnight” label. The package was delivered by an unmarked white van with badly damaged outer packaging. Fortunate the delivery man was very helpful photographing the damage, assisting unpacking & proving the contents were not damaged.

23 de fevereiro de 2026
logotipo da Davpack

Resposta da Davpack

Good morning Gerald,

We appreciate your feedback and are sorry to hear about the tape and delivery issues. We will review the box assembly instructions and the delivery process to prevent similar problems. Thank you for bringing this to our attention.

Kind regards

Samantha

Avaliado com 5 de um total de 5 estrelas

Order made good

A mistake was made on the order, but was immediately sorted out with no fuss. How a company sorts out these things is always the better test of there service to customers

17 de fevereiro de 2026
logotipo da Davpack

Resposta da Davpack

Good morning,

We appreciate you taking the time to share your feedback. We're happy to hear that the order issue was resolved quickly and efficiently. It's important to us that we provide excellent service to our customers.

Kind regards

Samantha

Avaliado com 4 de um total de 5 estrelas

The goods delivered are fine

The goods delivered are fine, thank you. However the delivery was clumsy they threw the large package over our neighbours gateway, which made the tape burst on the package, and it was very lucky it wasn't raining before I found it.

16 de fevereiro de 2026
logotipo da Davpack

Resposta da Davpack

Good morning Pauline,

We appreciate your feedback and are glad the goods arrived in good condition. We're sorry to hear about the delivery experience and the package being left in that manner. We will address this with our delivery team to prevent similar issues.

Kind regards

Samantha

Avaliado com 2 de um total de 5 estrelas

A box of envelopeswas missing from the…

A box of envelopeswas missing from the order. And the box of envelopes that did arrive - the box was badly damaged. Luckily the envelopes were intact, but with this being a packaging company, you would expect better packaging. Customers services were helpful to rectify.

16 de fevereiro de 2026
logotipo da Davpack

Resposta da Davpack

Good morning,

We appreciate you bringing this to our attention. We are sorry to hear about the missing envelopes and the damaged box. We'll review our packaging process. We're glad customer service was helpful.

Kind regards

Samantha

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