Daylight Curfew Avaliações 2

As a buyer outside the USA, I ran into some delivery hiccups which resulted in my order being returned. But once I filled in the request form on the website, we managed to work things out very quickly, and I respect that.

Last update cause battling the AI is just boring: You are saying that putting the link to the contact form in a product page hidden in a drop-down menu is honest customer service? That's beyond ridiculous. Why is that link not under FAQ and contact? Or under customer support? Do you pay Zendesk by AI answer and are you trying to keep em down? You are trying to deflect fault about the cost of shipping internationally, but you know what you don't mention? The fact that other companies beside asendia are much cheaper and using asendia is your choice. Don't give me the other excudes. I mentioned that a y at ago and you're still making excuses for working with them. You may not agree with my opinion on the checkout process, but every bug I mentioned is real and annoying, so you claiming process was made in the last year is again ridiculous
All in all you say you're a small company and are trying your best. I disagree entirely and would say you do not implement improvements. 3rd Update: If you take the time to answer at least be truthful. When you say you have a link to your contact form you mean a link to an FAQ page with a link to a chatbot which you can ask for a contact form or email. Feel free to prove the opposite please. All this is just not the way to go about things if you want customers to contact you. A point I've been making for over a year. Which you didn't implement in over a year. So dont give me all the PR talk and tell me you are trying and improving and whatnot. You are not and it's plain for anyone to see. All the points I ve made I made last year as well, but none were actually picked up. You had ample time, didn't change a thing and all that was done is offer me store credit a year later, I assume in the hopes of me changing this review here... Update to Update: if you put as much effort into your shop as you do answering on trustpilot the shop would be perfect. Your answer summed up: my criticism is correct , but you don't like it. Update: a year later the company reached out because they saw this review. They offered a store credit and other incentives, but we're unable or unwilling to make actual changes in process that would improve anything: shipping is still overpriced and they are using the worst shipping company known to man, Asendia. The site itself is buggy, store credit isn't automatically shown in checkout, a banner says: free us shipping today and reduced international rates, but the banner is there every day and the reduced rates for international shipping aren't shown anywhere. Still no easily available method of contact, if you want to find the contact form you need to open the idiotic chatbot first and ask for it. The only thing I can say is they keep trying but fail. Not a place to buy from or a company to trust. Last year when I ordered shipping was really late because items are "made to order" and it was the holidays (that could have been noted in the checkout process instead of misleading customers) and items never arrived, even though shipping was extremely expensive. This year when I noted the overly expensive shipping the representative mentioned that is in parts due to the fact that their items come from two different places, as if that is the customers fault and it is ok to place the burden on him by making shipping extremely costly. Customer service is almost non-existent and company reacts badly to complaint on PayPal. They only offer a communication form and an idiotic chatbot. Even the reply on PayPal didnt mention an email, just said please write to mailto:xxx. Really crappy experience I wouldn't recommend to anyone.