Currently trying to exchange my warm lights to white lights that i bought by accident while at checkout. Total nightmare . If the company can honor their 30 day exchange policy that would be great .... Ver mais
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Veja o que dizem as avaliações
Customer service means so much, and the service I received from Dazuma’s representative, Mahica was extraordinary. My purchase was delayed after paying for express shipping and the service I received... Ver mais
During the installation my light sconce had dropped from the ladder and broke. Being extremely upset I contacted Dazuma and without hesitation they expedited the broken light within a day, amazing!
Ive ordered multiple pieces from dazuma company and everything worked accordingly. There packaging is very nice and secure. Thanks and would recommend them for lighting.
Detalhes da empresa
Escrito pela empresa
Online store for Lighting
Informações de contato
44 rue beaurepaire, 49100, Angers, França
- 978-678-4855
- hello@dazuma.us
- dazuma.us
4,4
Excelente
554 avaliações
Respondeu a 77% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I love the lamps I ordered
I love the lamps I ordered. They will be perfect in my bedroom. The ordering was very simple and easy. I’m just upset because I didn’t see the summer20 discount code until I had already checked out so I missed out on the cost reduction! UPDATE: Dazuma contacted me and refunded the summer 20 discount even though it was my error. Their products and their customer service are outstanding. I highly recommend them!
12 de agosto de 2025
Avaliação não solicitada
Resposta da Dazuma
Dear customer,
Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the order and the lack of communication. To assist you better, could you please provide your email address? You could also contact us, we will definitely give you a satisfactory solution, please believe that we are definitely a responsible company. thank you very much. 978-678-4855 (9am-6pm EST)
Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
Dazuma Team
Resposta da Dazuma
Dear customer,
Thank you for your patience! After working through the details, we’ve decided to send you a replacement lamp as a courtesy. It will be shipped out today and should arrive at your doorstep within 10-15 business days. We will update the replacement tracking number via email / phone call later.
We truly appreciate your understanding and want to make this right. If you have any questions or need further assistance, don’t hesitate to reach out. 978-678-4855 (9am-6pm EST)
Warm regards,
Dazuma Team
Pillar mounted lighting
We placed our order with as much detail as we could identify. The order was acknowledged and worked as promised. Product delivery was as defined. Product quality and metal finish met expectations; no installation issues and the lights are working as expected and add a visual enhancement to our property. Thank you Dazuma team!
9 de agosto de 2025
Avaliação não solicitada
the lights are great
the lights are great. Very unique Only issue was it does take some time from ordering till you receive them
9 de agosto de 2025
Avaliação não solicitada
Resposta da Dazuma
Dear customer,
Thank you for taking the time to share your feedback with us. We truly appreciate you bringing this to our attention, and we’re deeply sorry for the inconvenience caused by the delayed delivery of your order. After reviewing your case, we’ve identified unexpected carrier delays and are actively working with our logistics partners to prevent similar issues in the future.
We value your trust immensely, and we’d love the opportunity to make this right. Please feel free to contact us with any questions at hello@dazuma.us, 978-678-4855 (9am-6pm EST).
Thank you for your understanding!
Best regards,
Dazuma Team
I got fooled by a fake sale/discount.
I got fooled by a fake sale/discount.
The lights I purchased were in the sale area, but then they were not on sale. A pop up gave me 20%off, but then the checkout would not honor it. I feel a bit ripped off.
7 de agosto de 2025
Avaliação não solicitada
Resposta da Dazuma
Dear customer,
Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. Since discounts vary by product, could you contact us so we can review the specifics? Could you please provide your email address? You could also contact us, we will definitely give you a satisfactory solution. Please feel free to contact us at hello@dazuma.us, 978-678-4855 (9am-6pm EST).
Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
Dazuma Team
BEWARE: Cheap plastic-like light fixtures, and you will pay LOTS to return the junk
Awful! Do not purchase their merchandise; you are not going to be happy and they will charge you fully to return the item which is going to cost LOTS. Customer service is unhelpful. Merchandise is cheap and not as represented. I ordered a light and I could not believe the poor quality. When I contacted customer service they basically said "too bad", unless it's broken you own it now!" To return it you will be paying for all shipping costs. Do not purchase from this vendor. Awful...
7 de agosto de 2025
Avaliação não solicitada
Resposta da Dazuma
Dear customer,
Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. To assist you better, could you please provide your email address? You could also contact us, we will definitely give you a satisfactory solution, please believe that we are definitely a responsible company. thank you very much. 978-678-4855 (9am-6pm EST)
Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
Dazuma Team
I purchased the 3-way dimmable lights…
I purchased the 3-way dimmable lights from this company for a remodel and spent close to $3,600. Shipping took far longer than expected, which was frustrating. But things only got worse once we installed them.
These lights do not function like standard 3-way color temperature lights. You can’t select a color temp via switch or remote like every other modern light I've used. Instead, the lights cycle through color temperatures each time you turn them on and off. There is no way to lock in the setting, which is both impractical and frankly a terrible design decision for any professional space.
To make matters worse, one of the brand-new lights doesn’t even work. When I contacted customer service, they offered zero solutions. No exchange, no troubleshooting, not even partial support. I would have gladly paid return shipping to swap them out, but they told me flat-out that there was nothing they could do.
As a developer, I was planning to use their products on future projects, but this experience changed that. If you’re considering buying from this company, be warned: if anything goes wrong or the product doesn’t meet your expectations, you’re stuck with it, even if it's defective.
8 de julho de 2025
Avaliação não solicitada
Resposta da Dazuma
Dear customer,
Thank you for reaching out to us. We sincerely apologize for any inconvenience and frustration caused. Regarding the dimming issue you reported:
We've finalized our solution via email to convert your 3-step dimming lights to warm white fixtures by replacing internal components. Your replacement parts are now in production, and we'll ship them to you ASAP.
Thank you for your understanding and for giving us the opportunity to make things right. Please feel free to contact us with any questions at hello@dazuma.us, 978-678-4855 (9am-6pm EST).
Thank you for your understanding!
Best regards,
Dazuma Team
Very bad delivery time.
Very bad delivery time.
Product is scratched.
Will need to touch it up so as not to rust
30 de julho de 2025
Avaliação não solicitada
Resposta da Dazuma
Dear customer,
Thank you for your patience and understanding regarding the shipping damage to your recent order. We sincerely apologize for the inconvenience caused by the scratches on the lamp during transit. After discussing it, we processed the partial refund you agreed to.
We truly appreciate you giving us the opportunity to make things right. Your feedback has been shared with our logistics team to prevent similar occurrences.
We're committed to continuous improvement, and feedback like yours is invaluable. Thank you for your understanding and for giving us the opportunity to make things right. Please feel free to contact us with any questions at hello@dazuma.us, 978-678-4855 (9am-6pm EST).
Thank you for your understanding!
Best regards,
Dazuma Team
Terrible… now they want to bribe me to…
Terrible… now they want to bribe me to remove an honest review. Buy from Amazon where you can return with no hassle. Believe me!!!
4 weeks and multiple calls to get them to agree to accept a defective return. Then they did not want to pay return postage which was $60 for 2 lamps!
BUY Amazon. Similar Chinese products.
11 de julho de 2025
Avaliação não solicitada
Resposta da Dazuma
Dear Customer,
We truly appreciate you taking the time to bring this matter to our attention, and we sincerely apologize for the confusion regarding the solar light disassembly process. Since your lights are solar-powered and have the solar panel system on top, the screws on top are securely fastened to ensure waterproofing. You're absolutely right - the waterproof seals on top should remain intact, and the filling materials should indeed be accessed from the bottom compartment. We regret that our product instructions didn't make this clear enough.
Please be assured of the following:
We have successfully received your returned item. Your original payment method has been credited with a full refund. We've also processed a return shipping reimbursement.
Our product team is actively updating the instruction manual to avoid any recurrence of this issue. Thank you for your understanding.
Best regards,
Dazuma Team
I tried to order 20 hanging lamps…
After my first review Dazuma team respond to my concerns and fixed my order, grateful for what they did ,
Thanks Dazuma team
28 de julho de 2025
Avaliação não solicitada
Resposta da Dazuma
Dear customer,
Thanks for your order! You've purchased two 8-packs and one 4-packs, which amounts to 20 fixtures total. It's likely just the item breakdown that showed 8-packs and 4-packs on screen — totally understandable why you'd think it was 12 fixtures instead of 20. Right after getting your message, we sent clarification details straight to your inbox. Good news: Your full order shipped last week and is on its way!
Thank you for your understanding. Please feel free to contact us with any questions at hello@dazuma.us, 978-678-4855 (9am-6pm EST).
Thank you for your understanding!
Best regards,
Dazuma Team
We are very happy with our purchase
We are very happy with our purchase. The quality and style is fantastic. Shipping was great. We have received only positive feedback. I’m happy to send some pictures if you are interested.
2 de junho de 2025
Avaliação não solicitada
Nagog was super helpful
Nagog was super helpful, very patient with me (!), gave quick updates and helped throughout the process - I ended up buying 20 lights! Great stuff!
23 de julho de 2025
Avaliação não solicitada
I love this product
I love this product! There was a small issue with connecting the lamp due to it being set up with the European electric connection vs us. Customer service rectified the situation immediately and reimbursed me a few bucks for my inconvenience. It was a simple adjustment and I will definitely purchase from them again!
21 de julho de 2025
Avaliação não solicitada
info on web site is informative
19 de julho de 2025
Avaliação não solicitada
These are the best quality solar…
These are the best quality solar outdoor lights made.
17 de julho de 2025
Avaliação não solicitada
I was purchasing this item for a 45th…
I was purchasing this item for a 45th anniversary and needed to do it so my husband would not see the charge. Your company has been very polite and patient with me. I received a card from the bank yesterday and when I tried to pay you, they declined it for fraud. It took me till this morning to get it straight.
Thank you for your patience.
I will continue to do business with this company.
K. O.Gilbert
10 de julho de 2025
Avaliação não solicitada
My evaluation now
My evaluation now, would be pure speculation, let's wait for the entire process to be completed, then I will be able to give you my opinion.
Greg Sinnard
ps. How do track my order?
9 de julho de 2025
Avaliação não solicitada
Resposta da Dazuma
Dear customer,
Thank you for shopping at DAZUMA. To help you better, we've sent the order status via email. Please feel free to contact us instead. We're committed to finding a satisfactory solution and want to assure you we are a responsible company. Thank you. You can reach us at 978-678-4855 (9:00 AM to 6:00 PM EST).
Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
Dazuma Team
Design Flaws and Delivery Time Misrepresented
I like the fixtures but there's no way to replace the bulb without removing the complete fixture from its mounting/pilaster. Also, the delivery took much longer than expected.
2 de julho de 2025
Avaliação não solicitada
Resposta da Dazuma
Dear customer,
Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. Since the light fixture is mounted on the column with screws, just remove the four nuts securing it to the base. Take off the fixture, replace the bulb, then slip it back over the mounting screws. Line up the holes and tighten the nuts by hand. Regarding delivery times, we've been in touch with our shipping provider and are working on securing faster delivery options. We're committed to finding a satisfactory solution and want to assure you we are a responsible company. Thank you. You can reach us at 978-678-4855 (9:00 AM to 6:00 PM EST).
Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
Dazuma Team
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