dearfoams.com Avaliações 34

When it comes to refunds this company makes it impossible hoping customers would go away as they always have a 'tech glitch' when it comes to returns that they received but never managed to give back money until the credit card bank is involved. It took me multiple requests for months to get my refund for already returned product. After starting a dispute with my bank and sending all the emails of apology there was a 'glitch' story. Then they said they would refund if I closed the dispute with the bank. Also for NYC residents they charge tax which is not to be charged for clothing under $110. The company's response is that their platform cannot determine which states do not charge tax. (Ironic that every other internet vendor manages to determine which taxes are to be charged in which states/cities!) They said they return tax when asked. Had to ask multiple times. Stay away they always have an excuse and an apology for not giving back the refund even after they received the returned merchandise.

Seriously you'd think Dearfoams is a trusted reliable company to buy from. The slippers I ordered were such a waste of money. They were linked to "Costco Next" which i should have checked on but you CANNOT return to a Costco store. Both pairs of slippers were ridiculously small and did not work out. Return policy did not help.

TOTAL CRAP!!! Got a pair of slippers from my wife for X-mas, totally fell apart early Feb (Bottoms mostly). Have been dealing with their crappy "Customer Service" to get replaced under warranty. The only offer size small (mine are Medium) in the exact replacement of under $28.00 from their site. Only 4 pair match that price and are no where near the style I have. Now they just send me through a BS email loop which is no help. NEVER again! Buyer beware!

I have been on hold in a chat with a DearFoams agent for over an hour to get a return label. They told me to wait while the processed my request. I’ve now disconnected and am making a second attempt. Highly advise not to buy from this company. I shop online frequently. Occasionally I need to return something. I’ve never experienced such poor quality service.

Costco has always been focused on quality, but this is a rip-off, like racing, just awful. It's really sad that there's more and more deception these days. This is called business now!!!

Deerfoams customer service is the worst. Please don’t ever buy from their store. I ordered a pair of slippers and inadvertently ordered the wrong style, I called Deerfoams and they told me they called the warehouse and the order was in process. IN TEN MINUTES it was in process? The last time it took ten days to arrive. They could not change the style for me?? I did not want a refund only a style change!!!! I will return these slippers and never buy a thing from that company again! Horrible way to run a business. Disappointed and Disgusted!!

I BOUGHT THESE CHENILE HOUSE SLIPPERS AT KOHL'S APPROX. 6 MONTHS AGO AND THE HEELS HAVE FALLEN APART...I ONLY WEAR THEM IN MY HOUSE, I AM 75 YEARS OLD. MY HOUSE IS A SMALL TRAILER, I NEVER WEAR THEM OUTSIDE AND DO VERY LITTLE WALKING IN THEM..I AM HEARTBROKEN BECAUSE I LOVED THEM AND EVEN THO THEY WERE ONLY $ 28 THAT IS A LOT OF MONEY FOR ME SINCE I LIVE ON SS ALONE..THIS IS VERY DISAPPOINTING, ESPECIALLY FROM SUCH A WELL-KNOWN RETAILER...SHAME SHAME SHAME

Their shipping takes 2 weeks when all other companies can get things to us in just a week. If they don't fit, you have to wait 2 more weeks to see which works better. They will not accept a return after 30 days. You cannot speak with anyone except the single phone agent who is unable to transfer you to a supervisor because he is "overseas". I then filled out the email form on the website to which I got no response.
Deplorable company.

They are junk the soles started coming apart after a month. I will never buy another pair.

I bought dearfoam slipper booties in the past and was disappointed, the heels were so hard and hurt my feet. Well, I decided to give them another shot, and have been let down again. The heels are like rocks! They hurt so much, that even a rubber heel insole does not help at all. How can anyone say these are soft? No way! I'll never be fooled again, don't care how promising it looks in the store.

These dream foam slippers are comfortable but they are fraying at the toe. Haven’t had them long. My elderly mom wears them and she’s in a wheelchair. Very little walking for them to be fraying at the toe.

I am unsure how they obtained my information, but they began e-mailing me 1-3 times per day starting at the beginning of the month. It appears they may have purchased my data, along with that of many others, and are now sending unsolicited marketing e-mails. Additionally, the unsubscribe button in their e-mails does not work.

Purchasing a list of e-mail addresses does not grant the right to send marketing e-mails to those addresses. They are in breach of GDPR regulations, and I hope someone has the time to report them to the ICO.

These are called slippers because they never stay on your feet. I dumbly bought another pair in a box without trying them on. Same as the last pair. They fall off wherever you walk. Learn how to make a pair of freaking slippers.

We have tried these products over and over hoping for a better change. They are soft and very “foamy” for 2-3 days only. After that, the cushion feeling is no longer. I wouldn’t recommend anyone to waste money. I’m done buying!

Poor customer service.. returning all goods I received … customer service is so bad that I fear returning will be a nightmare too

I purchase two pairs and less than 6 months I started picking up some black hard slivers on my floors and could not figure out what they were until I looked a bottom of my slipper and found the heel was breaking down and I could see the foam rubber over the entire heel Very Disappointed as these are not cheap slippers!!!

I purchased a box set that included a coupon for a pair of Dearfoam Firesides. When I went online to use the coupon, I discovered they don't carry a size 5. I reached out to their support and was told that they only have two items to choose from and suggested I purchase a size up. What kind of customer service is that? I don't understand why they can't just substitute another item of the same or lesser price. I find this to be unacceptable customer service.

I bought these shoes at Sam’s hadn’t had them maybe a year maybe two never wore outside and now I put them on this morning and they are falling apart I will never ever buy these shoes again

Whose idea was it to place a size sticker inside the shoe? It has ruined the soft suede inside and will look nasty after worn. Do better!

I placed order on 8/31/2024 not even 10 minutes went by and i realized i typed my delivery address backwards, i emailed and called like it says on Costo website that you can change order by calling or emailing, well that is not true this company refused to update the delivery address despite the shoes not even been shipped yet, they are a bad business please do not order from them. They refused to cancel and or change my address for deliver.