Decadorn Avaliações 

448
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Awful experience in buying a sale item from Decadorn. Be aware that all sale items are 'sold as seen'. This entitles the company to send whatever they like with no comeback from your bank.... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered the set of 3 mini charms and a necklace, there was a small issue when they arrived but after an email to customer services this was quickly resolved - it is how a company acts when things go w... Ver mais

Avaliado com 5 de um total de 5 estrelas

Had never heard of Decadorn before but was sucked in by the tiny star sign charms. After having a nightmare with royal mail stealing my parcel I’ve had such a positive experience from the customer car... Ver mais

Avaliado com 5 de um total de 5 estrelas

I lost my mum five years ago so to mark the anniversary and her may birthday which was just two days later, I bought the raw emerald necklace with Gemini disc which was her star sign. It makes me feel... Ver mais

Detalhes da empresa

  1. Joalheria

Informação fornecida por fontes externas variadas

Decadorn is a British jewellery brand that showcases and celebrates the raw, natural beauty of the world using semi precious stones. We’re inspired by free-spirited adventure and a joy in things long-lasting and beautifully made. To us, beauty doesn’t mean perfection, but honesty, workmanship and timeless design. A fascination with the earth’s natural wonder is revealed in each of Decadorn’s jewellery collections. Designed and hand finished in our London studio, the unusual becomes precious and the imperfect turns into treasure for a lifetime.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

448 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(448)

6 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

I received a birthday present from my…

I received a birthday present from my husband arrived three days late and with part missing. When the star charm for my necklace arrived I nearly choked. I photographed it next to a single grain of rice and the rice was bigger. Be warned!

27 de setembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Tarnishes…

I purchased a triple gem slice necklace for my daughter for Xmas. She’s only worn it 4 times, kept it in the box and it’s badly tarnished. They are not cheap at £89 and one would expect a lot more wear before this happens. Will not be buying from them again.

18 de agosto de 2023
Avaliação não solicitada
logotipo da Decadorn

Resposta da Decadorn

Thank you for taking the time to review. We are very sorry you aren’t happy with your item. Tarnishing happens when items are exposed to chemicals (perfume) or water, they tend to not tarnish on their own. We include all care details online and in the care card provided and make it as clear as possible how to look after the item and that it is plated not solid, which is reflected in the price. Please reach out to customer services to see if any components can be polished or replaced.
Many thanks
Helen

Avaliado com 3 de um total de 5 estrelas

I have the 12 mini drops with the 2…

I have the 12 mini drops with the 2 necklace lengths in gold tone.
At first I loved these even though I really can’t see the true value bring what was paid. After wearing thought the gold tone on brass has worn of and now is a dirty full colour. I’m very disappointed. If you’re considering buying these please choose the sterling silver version as it is much better value for money.

1 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The perfect gift

I just wanted to say a massive thank you for my recent experience with you.

I ordered my friend a piece of jewellery for her birthday and it is absolutely stunning! I also opted for gift wrap, which is gorgeous.

I can’t believe how quickly it came and I know it will make her day, so thank you.

28 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered one of the birthstone…

I ordered one of the birthstone necklaces for a friends birthday and also purchased an additional charm and the gift wrap option.
The team at Decadorn reached out to me straight away to confirm which item I would like gift wrapped, and happily accommodated my request to add the additional charm to the necklace and then gift wrap as one item.
My order arrived beautifully gift wrapped with lovely wrapping paper which felt like a really personal touch.
I couldn't wait to give this to my friend and also see what the necklace looked like in person as I didn't want to spoil the gift wrap.
My friend absolutely loved it and it is a beautiful piece of jewellery. The gemstone charm and the star charm are both so beautiful and well made. The charms are small but really pretty and delicate and as shown on photos on the website.
Really pleased with my purchase and I might have to treat myself in the future! :)

14 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Eye candy

Always love purchasing Decadorn jewels as they are exquisite eye candy and so beautiful. The delivery is fast and its a joy all round. Thank you!

7 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great product - Great service

My experience with Decardon is great. I recently bought the Labradorite Moon & Star Gem Slice Triple Chunky Chain Necklace for my wife and she absolutely loved it, which is great. And despite I was yet again late for buying a gift for my wife and the deadline had passed for shipping, you still managed to get it shipped for next day delivery. I guess you could hear the panic in my voice. Great product and great service, a company that goes the extra mile. Will gladly shop here again.

21 de dezembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible quality

Terrible quality, the stones are in sliver plated metal that is absolutely not fit for purpose. Even without any wear it turned yellow. The one that I used started peeling after being used couple of times.
Avoid

11 de março de 2023
Avaliação não solicitada
logotipo da Decadorn

Resposta da Decadorn

Hello Bisera, I'm really sorry to read your review. As our customer service team explained, the items are plated - not solid silver as you has presumed, this is clearly stated in all of our descriptions. If the items are polished with a cleaner the plating will begin to wear away over time. As you have had these items for over 18 months I'm afraid the guarentee had passed. Many Thanks, Helen

Avaliado com 2 de um total de 5 estrelas

Gold plating rubbed off after a handful of wears

Spent almost £100 on earrings and pendant as a gift. Confident I could have paid less than £30 for the same products. Hoops are very difficult to open and close and are now a tarnished rust colour after sitting unworn in a velvet lined jewellery box. The company did offer to change them to droppers but these really aren't her style so we didn't bother. They will not accept returns on earrings (which is their choice, and is probably because the earrings wouldn't survive any attempt to clean & sterilise them). The gold plating has come off the pendant completely and it has only been worn a handful of times. The chain is also a nasty yellow colour so was changed straight away. I have been offered 20% off and free postage if I'd like to order a replacement as it's now outside of their 12 month repair service. I expect they'd have given me the oppprtunity to give them even more money to repair it if I'd got in touch within the 12 months, after reminding me it shouldn't have come into contact with...anything really, in order to keep its colour. We've never had any issues with plating on other jewellery and believe these products don't justify their price tags. Wouldn't order from this company again.

20 de março de 2023
Avaliação não solicitada
logotipo da Decadorn

Resposta da Decadorn

Hello Paula,

I'm sorry to read your review. I'd like to address a couple of your grievances. We don't accept returns on earrings due to hygiene reasons, this is very standard across the majority or jewellery companies.
The earrings are a high quality gold fill which takes many years and alot of wear to fade, they are
purchased through a UK supplier who supplies many of our competitors.

Our chains are all plated in the UK using an 18ct gold bath, you may be more use to a paler 9ct gold colour?

We supply a care card to detail how to care for your item, but if it comes into contact with water or abrasives it will begin to fade overtime. As your item is over 12 months old this appears to have happened.

We are more than happy to replace the earrings as explained, please get in touch with customer services if we can do anything else for you. Many thanks, Helen.

Avaliado com 5 de um total de 5 estrelas

You won’t be disappointed!

I kept seeing adverts for Decadorn on Facebook and all of the jewellery looks lovely. As soon as I saw the limited edition Mum and Me pearl necklace I knew I had to have it. Two beautiful pearls and a small gold disc with the initial of my mums name Valerie.
My mum used to call me her precious pearl when I was little and sadly she died last year so this necklace felt extra special. Thank you Decadorn as your jewellery is really beautiful and would definitely recommend to others and be ordering again. Kate

26 de fevereiro de 2023
Avaliação não solicitada

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