Great product Was able to use this for my friend retreat, it was fun for the guys… and the chiller does amazing under severe weather conditions
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Veja o que dizem as avaliações
Literally the worst company I've ever dealt with. BBB complaint and countless emails still didn't resolve my issues. I ordered an XL Tub in February in 2024 and it's now July and I still don't have th... Ver mais
I was a little scared to place my order for the XL large bath and chiller. However, I received my product in a timely manner and customer support was really helpful during the wait. I absolutely love... Ver mais
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A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Deep Dive Wellness specializes in providing premium portable cold plunge therapy tubs and baths. These products are designed to improve recovery and overall well-being, and are praised by over thousands of happy plungers. The Deep Dive Wellness plunge bath is an affordable and portable solution for cold water therapy, offering numerous benefits such as accelerated recovery, enhanced circulation, and increased energy levels.
Informações de contato
5680 OAKBROOK PKWY, 30093, NORCROSS, Estados Unidos
- support@deepdivewellness.com
- deepdivewellness.com
2,6
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23 avaliações
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Everyone needs one !
We decided to place our order with Deep Dive Wellness because they had the best price at the time ( Xmas ) We ordered on Dec 22nd and received all parts n pieces by end of January . The chiller was the most expensive component and good quality it appears but it came separate from the tub ( XL is not necessary fyi - unless you do 2 people at a time ) and there where no fixings / pieces to connect the two so we had to figure out how to "plumb" the whole thing and that was not easy with all components beeing different in size . I would buy it from them again if they provided a complete setup . It took us a few days and several runs to ACE and HD to get the thing up and running .
The tub is solid and is just too big for a 1 HP chiller . The time it takes to get the tub down to mid 40 range is a couple of days . The guy that took care of us through this excersise of acquiribg a cold plunge was really nice but communication was sporadic and several times we where unsure if we had got scammed . Either way ; the plunge is now up and running and worth every penny but would have loved a less stressfull customer experience and the plumbing parts and instructions .
1 de março de 2024
Resposta da Deepdivewellness
We're truly sorry for the inconvenience and challenges you faced with your recent purchase. We understand how frustrating it must have been to receive separate components without the necessary fixings, which lead to difficulties. Your feedback is valuable, and we'll use it to improve our processes and customer experience. Please accept our sincere apologies for the less than satisfactory experience.
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