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Welcome to Defy Mortgage, your modern lending partner with solutions designed to meet your unique needs. Our goal is to provide a secure, efficient, and personalized loan process that sets new standards in the industry. At Defy, we believe in taking an innovative and holistic approach to assessing your unique needs — enabling us to offer mortgage options tailored specifically to your individual needs. We are driven by a passion to challenge the status quo and create a new era of lending that puts the power in the hands of borrowers. Obtaining a mortgage should be an empowering experience, where borrowers feel confident, informed, and in control every step of the way. Our streamlined and secure technology, combined with our customer-centric methods, forms the cornerstone of our superior borrower experience. Whatever your situation, you’ve come to the right place. We’ll handle the rest.
4101 Charlotte Ave, 37209, Nashville, Estados Unidos
3,0
17 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Buyer beware — horrible business practices. Charlie Rogan originally quoted me 80% loan-to-value with a 1% origination fee. By the time we reached closing, the terms suddenly changed to 75% LTV. Instead of honoring the original agreement or correcting their mistake, I was told to “take it or leave it.” Completely unprofessional and misleading. I would strongly caution anyone considering doing business with Defy.
This was my first STR investment property so I didn’t know what to expect for the loan process. I was quite nervous but the Defy team was able to walk me through the entire process and what to expect. Kim answered all my questions and kept me up to date on everything. My husband and I definitely plan on working with Defy in the future! Overall a really great experience.
Resposta da Defy Mortgage
Allison, Thank you for sharing your positive experience with Defy! We're delighted to hear that our team was able to guide you through your first STR investment property loan process smoothly. We understand that first-time investors often feel nervous, so we strive to make the process as clear and stress-free as possible. We're glad you and your husband had a great experience overall, and we look forward to working with you again on future investments. Thank you again for choosing us!
The Defy team was great. Spoke to Anthony and Hannah and they gave great advice and service and were able to help me max out my cash out refinance. Highly recommend!
Resposta da Defy Mortgage
Thank you so much, Jeff. Your business and kind review is greatly appreciated. It was our pleasure to work with you and help you max out your cash-out refi. I will relay the message to Anthony and Hannah as well. We look forward to working with you again in the future. Stay well!
Defy Mortgage is great to work with on a home purchase. They were efficient and communicative. I look forward to working with them in the future!
Resposta da Defy Mortgage
Much much appreciated, Linda. Thank you so much for your positive review and thoughtful note. We look forward to working with you again in the future! Stay well!
Love Defy Mortgage!! Its hard to navigate the home-buying experience being a freelancer, I didn't think it was even in the cards for me, but they basically did all the work for me. Defy makes it happen!
Resposta da Defy Mortgage
Alyssa -- Thank you for sharing your positive experience with us. We are so glad to hear that we were able to guide you through the home-buying process effectively as a freelancer. Congratulations by the way. Navigating the mortgage process while freelancing can certainly be challenging, but our whole goal is to make it so that it doesn't need to be. Thank you for your support and kind words.
Kimberly is amazing and extremely professional & responsive!
Resposta da Defy Mortgage
Hi Amber! Thank you so much for your kind words about Kim. We are so happy that she was able to assist you. We sincerely appreciate your business and look forward to continuing to serve you.
The rep we talked to refused to answer simple questions like what rate, points, and origination fee. He initially quoted a really good rate and kept dodging our questions about points. Ultimately it turned out that it had thousands of dollars of fees higher than the other lenders we were talking to. All of this was separate from title fees and other standard closing costs, but he acted like we didn’t understand this. Other lenders laid out multiple options and did not make us repeat our questions many times over. Our rep was so incompetent I have trouble believing he wasn’t intentionally using these tactics to be dishonest.
Resposta da Defy Mortgage
Hi Nicole,
Thank you for sharing your feedback about your recent experience inquiring about rates and fees with one of our representatives. We take these concerns very seriously, as transparency and clarity are paramount to us.
However, after thoroughly reviewing our records and discussing with our staff, we have been unable to identify your specific interaction or locate your account in our system. We would appreciate the opportunity to investigate this situation further to address your concerns and ensure this does not happen again.
Please reach out to our EVP, John Wagner, directly at jwagner@defymortgage.com with more details such as the name of the representative you spoke with and the date of your interaction. This additional information will help us look into this more effectively.
If there was any miscommunication or lack of clarity on our part, we sincerely apologize. We want to make sure you have a clear understanding of our rates, points, fees and closing costs. We are also committed to providing additional training to our team as needed to ensure we are always upfront and transparent.
Your feedback is valuable to us as we continually strive to improve our service. Thank you for bringing this matter to our attention. We look forward to hearing from you and working to resolve this situation.
The entire Defy team made my experience seamless!! As a busy professional and single mom, I’m not sure how I would have gotten through the process without them. They achieved all of my goals and objectives and I am so so grateful. They definitely deserve the five stars!!
Resposta da Defy Mortgage
Janelle -- Thank you so much for your thoughtful words. It's been a pleasure to work with you. We sincerely appreciate your trust in allowing us to serve you. If there is ever anything else that we can do for you, please don't hesitate to reach out!
I had a great experience with Defy for my home loan. From start to finish, their professionalism, responsiveness, and commitment to customer satisfaction were outstanding. They were quick in addressing any questions, making the entire process stress-free. I suggest using them!
Resposta da Defy Mortgage
Thank you, Sam. We appreciate that immensely. Please do not hesitate to reach out if we can be of any additional assistance now or in the future.
Defy Mortgage has truly set the gold standard for mortgage services. From the outset, their professionalism and expertise shone through, providing a seamless and stress-free experience. The team's responsiveness and clear communication instilled confidence, making the entire process efficient and transparent.
What sets Defy Mortgage apart is their commitment to personalized solutions. They took the time to understand my unique financial situation, presenting competitive rates and tailored options that perfectly aligned with my needs. This, coupled with their impressive efficiency in processing documentation, showcased their dedication to delivering a top-notch customer experience.
Defy Mortgage goes beyond the transactional and adds a personal touch to their service. I felt valued as a client, not just a number, as they genuinely cared about securing the best terms for my mortgage. In conclusion, Defy Mortgage deserves every bit of this five-star rating. Their exceptional customer service, competitive rates, and personal commitment make them the go-to choice for anyone seeking a reliable and trustworthy mortgage partner.
Resposta da Defy Mortgage
Thank you Max for taking the time to leave such a thoughtful and positive review regarding your experience working with our team. We aim to ensure each client is matched with the mortgage product that aligns best with their unique situation and always feels valued. We sincerely appreciate your business and look forward to continuing to serve you.
Very professional and smooth process. Easy to work with.
Resposta da Defy Mortgage
Thank you, Thomas. We value you choosing us as your mortgage partner.
Todd and the team made the process seamless for us. They have creative options that allowed us to get into our dream home at a better rate than we found elsewhere. Can’t say enough good things about the Defy team.
Resposta da Defy Mortgage
Jordan, thank you so much for your thoughtful words and continued support. We sincerely appreciate your business and look forward to continuing to serve you.
Easiest mortgage process ever. I don’t know how Anthony does what he does, but it felt like my mortgage closed in the blink of an eye. Such a better experience than the last time I got a mortgage.
Resposta da Defy Mortgage
Thank you, Thomas. We are so glad to hear that. We sincerely appreciate your trust in allowing us to serve you. If there is ever anything else that we can do for you, please don't hesitate to reach out.
Working with Todd at Defy was a great experience that I would recommend to anyone looking for a mortgage!
Resposta da Defy Mortgage
We certainly appreciate your kind words and continued support Alexander.
Defy gave me great advice. The professionals recommended an interest only mortgage which made sense and I hadn’t considered. I am referring everyone to Defy as my first option.
Resposta da Defy Mortgage
Jean -- We appreciate your thoughtful review and you referring others to explore financing options with us. Our team cares deeply about each client we serve, so please do not hesitate to reach back out if we can be of any additional assistance now or in the future.
I met with one of their advisors and really appreciated their straight up approach and easy to process information. I plan to use them a lot!
Resposta da Defy Mortgage
We appreciate it, Skip. Obtaining a mortgage should be an empowering experience, and we are thrilled to continue working with you in the coming years. Thank you for your trust and continued business.
Defy Mortgage are the most professional and courteous people I’ve had the pleasure of doing business with. Their customer service and work ethic are second to none! Thank you Defy!
Resposta da Defy Mortgage
Thank you, Jacob. We sincerely appreciate your trust in allowing us to serve you. If there is ever anything else that we can do for you, please don't hesitate to reach out.
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