DEGIRO Avaliações 

When transferring money using Trustly, it's rejected by DeGiro and not returned to my bank account. I transferred $50,000 3 weeks ago and it's still stuck somewhere in cyberspace. Customer support is not answering my requests. I hope the whole DeGiro platform is not a scam and my money will eventually be returned.
As DeGiro does not hold a proper bank license, money is moved around in some money funds every day, resulting in very confusing account statements.
Paying a bit higher fees for a proper trading platform makes a lot of sense, after trying out DeGiro.

Man kan ikke give nul stjerner

Har benyttet De Giros platform gennem et par år og den har fungeret upåklageligt og med lave omkostninger. Jeg anbefaler dette firma

Wrongful $6162 USD worth of fees
Degiro has falsely charged me for a total of $6.162,58 USD in 2022. Something that I consider a total scam.

Keep in mind my total portfolio value is around $150.000 USD

When I called Degiro to dig deeper as to why I was suddenly finding a huge deficit in my account balance worth, I was told that the expense was charged because of an attempt I had made to allocate additional funds.
When I told them that I have never been approved to invest with additional funds, and that my account is locked to whatever I have on my balance, they say that doesn't matter, and that I am charged by whatever I applied for.
I then ask them "well what if I had applied for 10x the amount, would I then have been charged 10x" where the response was yes. Even if it was not approved.
They refuse to pay me back and cannot explain why I was charged for something that I was never allowed to invest with.
I am taking legal action and reporting Degiro to Degiro to the Financial Services Complaints Tribunal (KiFiD)

Update 03/05:

They have 4 weeks later not responded to my complaint, and have again removed USD 3000$ from my account for "fees" even though the support last month advice me that it would not happen.
I have now lost close to 10.000$ USD on fees to degiro all while my total balance/portfolio has never been greater than 150.000$, and while never trading any options.
I see no other option than to sell all my stock and remove it from the platform so they can no longer take more of my money

They claim that they don’t send any information to tax authorities and it’s the users responsibility to do that. I have been doing that regularly and correctly based on their year end reports, however they sent some information to the tax authorities last year which lists my gains as way higher than they were (can be cross verified with DEGIRO’s own report for my return in 2020). I contacted them to ask where the numbers are coming from
And that they should correct that. First they insisted I was wrong and no information was sent. Then I told them my tax authorities confirmed that DEGIRO sent the info. After a month of back and forth I got an answer from DEGIRO saying our legal team does send info sometimes and we need to confirm with them what was sent. It’s been three weeks where they promised they would get back in 3 days. Terrible customer service and they don’t realize or care that I might get in trouble with the tax authorities because of their mistake as I have to prove I am telling the truth. Moving my account if it does not get resolved soon.

Har været kunde siden 2015. Brugerfladen hos DeGiro er blandt de absolut bedste, med informationer i realtid. Meget overskuelig.

Umuligt at få pengene udbetalt
Fusker firma! Hold jer væk

Da jeg åbnede min konto har jeg indsent ID dokkumentation. Nu mange år efter kræver Degiro så jeg skal indsende ID igen.

Jeg sender mit kørekort hvilket Degiro ikke accepterer. Jeg skriver jeg ikke har et pas da det er udløbet.

Degiros svar er at jeg skal få et nyt pas da de kun accepterer dette, ellers vil jeg ikke kunne fortsætte med at være kunde hos dem.

Deres kundeservice er grotesk dårlig, og jeg vil fraråde enhver at benytte sig af dem i fremtiden.

Derudover har jeg mange andre dårlige erfaringer med dem.

I have for over 3 weeks - tried something as simple as transferring deposits from my Degiro account to my bank account. I am being rejected on standard grounds;
Your payout request has been denied due to one or more reasons. Please check that there are sufficient funds available and submit the necessary documentation.
It is not about sufficient funds, but about submitting the necessary documentation.
Here are two options
1. Either use Trustly, which does not work because my bank is not connected to Trustly.
2. Submit a copy of a previous transfer. I can´t do this because it does not give Degiro the necessary information, among other things because it does not show my bank account number.
And what do we do now ? - and no - I don’t´ want to ask my bank (because I will have to be pay for this service) , to send documentations. Degiro can call my bank, to confirm my bank account.
Can´t understand it´s so difficult. I use two other trading platforms (Saxo and Nordnet) and have no problems transferring money….

Min snart 80-årige far havde brug for hjælp til at tilknytte sin bankkonto til Degiro. Da det ikke lykkedes efter gentagne forsøg, forsøgte han at kontakte Degiros kundeservice. Dette er et callcenter befindende i Holland, der udelukkende snakker engelsk. Min far er ikke kyndig på engelsk, hvorfor jeg, hans datter, tilbød at tale med kundeservice og oversætte for min far der sidder lige ved siden af. Markus fra kundeservice nægter at tale med mig, af sikkerhedsmæssige årsager - da min far så tager over og forsøger at tale med Markus, er der flere elementer han ikke forstår. Da jeg forsøger at opklare disse misforståelser, truer Markus med at afslutte opkaldet. Jeg Beder herefter min far om at forespørge en dansk-talende medarbejder, hvilket Markus forsøger at finde, men ingen er tilgængelige grundet COVID-19?? Vedholdende holder Markus fast ved at afslutte opkaldet, hvis ikke jeg stopper med at hjælpe min far. Min far må modvilligt acceptere dette og opkaldet afsluttedes med mange spørgsmål stadigt ubesvarede, for min far ved ikke hvordan disse skulle stilles på engelsk - og jeg må ikke oversætte for min far.

Min far overvejer kraftigt at droppe Degiro som handelsplatform og flytte sine midler over på en mere service-minded platform!

Now with the option to switch to English, we can finally trade!

Jeg er vild med Degiro, det virker altid og deres priser er super lave :)

Fantastisk børsmægler. Super enkelt og super billigt 👍👍👍

- The UI is not user friendly at all in compare with other trading platform.
- For an important stock market like NYSE there is a 15 minute delay in prices and it's not even possible to pay to have the real time prices.
- The diagrams are not useful and has none of the major features that you can find in other platforms.
- You can't select the language. You must use the language based on the country you're in, so if you live in another country, useless.
- Quite a lot of time you can't place the order on time (for me it was in NDQ) so you may totally lose the opportunity if you rely on this platform.

Seems there is a reason that it's cheap.

Try to evaluate its features before bringing your money in.

Jeg oprettede en konto på Degiro for 1-2 uger siden. Det var temmelig omstændigt, og det er endda så hvad det er, hvis ellers tingene virkede bagefter. Desværre bliver jeg ved med at komme ind på en side, hvor jeg bliver bedt om at foretage en overførsel, selvom jeg allerede har gjort det for længst, og det er ikke muligt at komme videre derfra. Jeg må indrømme, at det i sig selv får mig til at blive for usikker på tingene til, at jeg vil bruge app’en, selvom der angiveligt skulle være gode priser.

Jeg har aldrig oplevet så ringe en platform, som Degiro!!!

En lang historie kort.

Jeg opretter en konto/depot pr 14-04.2015, hvor Degiro godkender oprettelsen. Jeg laver nogle investeringer, som skal holdes lang pr. 15-04-2015.

Jeg overvejer slut efteråret 2020, at jeg muligvis skulle til, at sælge mine værdipapir. Her finder jeg ud af til min kæmpe store overraskelse, at Degiro har tvangssolgt mine værdipapir og opgjort min konto uden min samtykke. Dette resulterede naturligvis også med et tab på mine værdipapir fordi det var værst mulige tidepunkt, som de kunne sælge på!!!

Herudover har jeg siden oktober 2020 rykket for mine penge selvom de tvangssolgte hele mit depot i marts 2020. Nu skriver vi 17.02.2021 og jeg formoder ikke, at jeg nogensinde får mine penge tilbage og er nød til at henvende mig til en advokat da jeg mener, at jeg har lidt et tab på Degiros vegne.

Herudover har de ikke så meget som en eneste gang forsøgt, at kontakte mig. Jeg har hverken modtaget en mail, opkald eller et fysisk brev om at de nu pludselig mente, at de manglede yderligere legitimation. De har alle mine kontaktoplysninger og har til en hver tid kunne komme i kontakt med mig for at undgå at sælge mine værdipapir. Er meget skuffet og kommer aldrig til, at anbefale Degiro og kommer aldrig tilbage som kunde igen.

is good and safe. I use if for more than 1 year.

Jeg ville flytte over til degiro.dk, og havde spørgsmål før flytningen som jeg skrev til dem en uge siden, har stadig ikke fået svar, det kan ikke være en seriøs aktie side

Oprettede en bruger, og foretog min første overførsel. Efter overførslen var foretaget, så blev jeg bare dirigeret tilbage til at lave en overførsel igen, og mine penge blev taget.