Fantastic customer service, speaking to a human via both phone and email. Response is quick, there is no fuss, and issues get resolved. Reminds me of the old days, this new technology era I such a pai... Ver mais
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Veja o que dizem as avaliações
Contacted dellonda for a replacement part for a camping fridge. Quickly identified the part, arranged an invoice and was shipped same day. Very helpful and friendly customer service rep. DHL e-com... Ver mais
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fantastic service i wasn't sure about this company beacuse being on line. I rung them they ticked every single box next day delivery just fantastic everything went smoothly why things should be
A empresa respondeu
Fantastic service from start to finish, easily contactable and are happy to answer any questions you may have and are super quick and pro active with any queries after the sale . Always friendly and h... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de variedades
- também em
- Centro de Jardinagem
- Loja de Churrasqueiras
- Loja de Eletrodomésticos
- Loja de Móveis de Jardim
Sobre Dellonda
Escrito pela empresa
Shop Home & Office Products
Shop Leisure Products
Shop Outdoor Living Products
Q: Who are Dellonda?
A: We are a Home, Garden and Leisure Retailer, specialising in useful, innovative, quality products for use in and around the home at great value prices.
Q: Where are Dellonda based?
A: We are very lucky to be based in the beautiful town of Bury St Edmund's in the heart of Suffolk.
Q: Where are your products from?
A: We source our products from around the world, but what sets us apart is that we test our products inhouse using state-of-the-art testing facilities and highly qualified engineers - so you can be 100% confident that a Dellonda product is safe for you and your family.
Q: What level of Aftersales can I expect?
A: We are big on customer service and unlike a lot of digital firms have a friendly voice at the end of the phone alongside email. In addition to this we have a vast range of spare parts and what we believe is the best team of engineers in the business. Aftersales is a key part of our company philosophy and any customer of Dellonda can rest assured that they will not only receive great service upfront but also for years to come!
Q: What shipping service do you use?
A: We use a range of couriers depending on what you order. For orders dispatched with DHL or TNT we dispatch all orders received by 4:30pm on a next working day delivery - absolutely free of charge!
Q: What products do you sell?
A: Our growing range includes authentic outdoor Wood Fired Pizza Ovens, Ergonomic Electric Office Desks, Hot Tubs, Swimming Pools, BBQs, Baridi Wine Coolers & Mini Fridges - we pride ourselves on quality home, garden and leisure products that we would like to own ourselves.
Q: Where can I find out more about Dellonda?
A: You can find Dellonda on all Social Media Platforms and our videos are on Youtube
Informações de contato
Kempson Way, Bury St Edmunds,, IP32 7AR, Bury Saint Edmunds, Reino Unido
- 01284 757575
- support@dellonda.co.uk
- dellonda.co.uk
4,5
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 86% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Victoria was very helpful andvery quick…
Victoria was very helpful andvery quick to reply
5 de agosto de 2026
Resposta da Dellonda
Hello Marie!
Thank you so much for your very positive review and kind words to Victoria. I will be sure to tell her.
We are always happy to help with any issues in future.
Kind regards
Team Dellonda
5/5 Stars – Exceptional Customer Service and Warranty Support!
5/5 Stars – Exceptional Customer Service and Warranty Support!
I recently had to contact Dellonda regarding a warranty claim, and I couldn't be more impressed with the level of service I received.
Their customer support team replied promptly to my initial query, handling the entire issue with complete professionalism and efficiency. Rather than drag out the process, the claim was resolved immediately, and a replacement was dispatched on the exact same day.
It is rare to experience such swift, hassle-free service when dealing with warranty claims. Dellonda has truly set the gold standard for post-purchase support. I highly recommend them and will certainly be buying from them again in the future!
17 de agosto de 2026
Avaliação não solicitada
Resposta da Dellonda
Hi Daniel!
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you were impressed with the service you received and that we could resolve your warranty claim quickly and get your replacement dispatched the very same day.
Your kind words mean a lot to the whole team, and we really appreciate your recommendation. We look forward to helping you again in the future!
Best regards,
The Dellonda Team
Great company had a problem sorted…
Great company had a problem sorted straight away, very helpful will definitely use again. Great item Dellonda 2 burner Plancha BBQ. Will definitely use again. Thank you
10 de agosto de 2026
Resposta da Dellonda
Hi Sandra!
Thank you so much for your fantastic 5-star review! We’re delighted we could help resolve the issue quickly and that you’re happy with your Plancha.
We really appreciate your kind words and look forward to serving you again!
Kind regards
Team Dellonda
Defective and potentially dangerous
I bought a barbecue from this company. All was fine for a while and then all of the paint started peeling off the lid. It is clearly not heat resistant!
When I queried this I was Tushar I could be a new lid but the earliest they would have stock is October.
The product is clearly defective and potentially dangerous as burning paint fragments fly around.
16 de agosto de 2026
Avaliação não solicitada
Resposta da Dellonda
Hi Ian,
Thank you for taking the time to leave your review. We’re sorry to hear that you’ve been disappointed with the condition of your BBQ purchased in May last year.
We have reviewed the photographs provided and, while we appreciate your concerns, the damage shown is not consistent with a manufacturing defect or a failure of the BBQ to be heat resistant. The BBQ is designed to withstand high temperatures during barbequing.
The peeling and deterioration visible in the photographs is consistent with grease build-up, and/or cleaning and maintenance methods that can damage the protective coating. Regular cleaning is particularly important with BBQs, as accumulated grease and food residue can reach very high temperatures and cause flare-ups, which can damage the coating over time.
We are sorry that the current lead time for a replacement lid has been frustrating.
We always want our customers to have a safe and enjoyable experience with our products, and we would encourage anyone using a BBQ to follow the care and maintenance instructions carefully, particularly regarding grease removal and avoiding excessive heat.
Kind regards,
The Dellonda Team
Disappointing quality of work
I received a garden bistro set today and when assembling the chairs I found one hole was too shallow for the screw to go in and the other chair's thread for the hole was not deep enough. So I had to purchase a set of thread taps to enable me to finish assembly. This was very disappointing and not something I would have expected to do. The bistro set does look very good now but it's a shame this happened as it added to the cost.
17 de agosto de 2026
Avaliação não solicitada
Resposta da Dellonda
Hi Lesley,
Thank you for your review.
I am so sorry to hear you had issues with the screws within the bistro garden set and you have had to pay more to fix the issues with the thread.
We will be sure to let our warehouse team know about this defect and get this sorted for future products, to ensure this doesn't happen again.
On the other hand, I am glad to hear your finishing set does now look good and I hope you enjoy.
Kind regards
Team Dellonda
I purchased the Portable Fridge Freezer…
I purchased the Portable Fridge Freezer 95L with 11.1V Battery, 230V Adaptor & 110W Solar Panel - DL175 for camping and I must say it is absolutely superb, even in the blistering heat we have had it has not struggled at all and maintained temperature, I have had other brands of camping fridges (not cheap ones )which take ages to get to temperature and really struggle in the heat, yes these are not the cheapest but like they say, you get what you pay for, I highly recommend these to anyone looking to purchase a portable fridge freezer.
6 de agosto de 2026
Resposta da Dellonda
Hi Andy,
Thank you so much for your lovely review.
I am really glad to hear that you are enjoying the product, and if you ever need anything from us please feel free to get in contact.
Kind regards,
The Dellonda team
very helpful -lets hope it lasts longer…
very helpful -lets hope it lasts longer than the last one
5 de agosto de 2026
Resposta da Dellonda
Hi Maurice!
Thank you for your 5 star review!
I am glad to hear you have had helpful service from us.
Feel free to message us anytime if you have any issues.
Kind regards
Team Dellonda
Excellent customer service as always
Excellent customer service as always. Replacement parts for our trampoline were sent out quickly and with no hassle. Always a pleasure to deal with the people at Dellonda.
5 de agosto de 2026
Resposta da Dellonda
Hello!
Thank you so much for your kind words and such a positive review! We very much appreciate this as we are a small customer service team.
I am very happy to hear you had excellent customer service from us, and that you received your trampoline quickly and with no hassle.
We will always be happy to help you with anything you need in future.
Kind regards
Dellonda
Great quality rattan garden chairs.
We ordered 4 rattan garden chairs which are great. Really sturdy, look really good, with quality washable, comfortable, water resistant cushions. Very easy assembly. The only slight issue we had was on the second set of chairs 2 screws were missing. However, this is in the process of being rectified; customer services replied very quickly and screws will be arriving shortly. I still think this is a 5 star product and service.
7 de agosto de 2026
Avaliação não solicitada
Resposta da Dellonda
Hi Katrina!
Thank you so much for your positive, kind words and feedback, we very much appreciate this as a small customer service team.
I am very glad to hear your chairs are up to excellent quality, they are easy to assemble and you are enjoying using the chairs.
I am sorry to hear that screws were missing from the chairs, but I am glad to hear you now have got this all sorted.
We would always be happy to help with any questions you may have in the future.
Kind regards
Team Dellonda
Dellonda Ice Cream Machine
All good, no problems - fast delivery - goods as described.
26 de julho de 2026
Resposta da Dellonda
Hi Paul!
Thank you for your lovely feedback! We are so pleased to hear you are happy with the delivery service and product provided.
We look forward to having you as a customer!
Kind regards
Team Dellonda
Resposta da Dellonda
Hi Claire!
Thank you so much for your lovely 5-star review! We're really glad to hear you found our team professional and helpful. We really appreciate you taking the time to leave us your feedback, and we hope to help you again in the future!
Kind Regards
Team Dellonda
After receiving my fridge freezer it…
After receiving my fridge freezer it unfortunately became faulty after the third use.
However, upon contacting Maddie at Dellonda, she was very understanding and helpful and quickly resolved my query. Two days later my faulty fridge freezer was collected and a replacement delivered at the same time. Excellent customer service.
7 de julho de 2026
Avaliação não solicitada
Resposta da Dellonda
Hi there!
I am so sorry you have had issues with your fridge freezer, but I am glad to hear you have now been sent out a new one, I hope this is now working correctly!
Thank you so much for your kind and positive feedback, I will be sure to let Maddie know. We very much appreciate your review.
Kind regards
Team Dellonda
Whilst I ordered an item from you the item received was not what I wanted but I have managed to adapt it to fulfil the job required…
Whilst I ordered an item from you the item sent was clearly not what I wanted I howev
2 de julho de 2026
Resposta da Dellonda
Hi Libby,
Thank you for taking the time to leave us a review.
We're sorry to hear the item wasn't quite what you were expecting. We're pleased to hear you've been able to adapt it to suit your needs, but we'd much rather you received exactly what you were looking for in the first place.
If there's anything we can do to help, please don't hesitate to get in touch. Our customer service team will be happy to help.
Kind regards,
The Dellonda Team
They were very helpful on the…
They were very helpful on the telephone, they delivered the pool on the date promised and pool is amazing the children love it and even the adults do too.
29 de junho de 2026
Resposta da Dellonda
Hi Christopher!
Thank you so much for your positive feedback and review! It means a lot to our team.
I am very glad to hear our customer service team were so helpful on the phone, the delivery went smoothly and everyone is loving the pool.
If you ever need anything in the future, let us know.
Kind regards,
Team Dellonda
Had a minor set back putting together…
Had a minor set back putting together parasol and base. After contacting customer service who were very helpful and quick with a reply. Completed putting it all together.
3 de julho de 2026
Resposta da Dellonda
Hi Janet!
Thank you so much for your kind words, it means a lots to us.
I am sorry to hear about the minor set back, but I am happy you were able to contact our customer service team and we were able to get this sorted for you.
If you ever have any other issues, please feel free to get back in contact with us.
Kind Regards,
Dellonda
I purchased the 3m Garden Cantilever…
I purchased the 3m Garden Cantilever Parasol w/ Crank Handle, 360? Rotation, Tilt and Cover, Cream - DG268
I can say this is great quality, better than I had expected.
Customer support Victoria and team were fantastic very responsive with great communication.
Would highly recommend Dellonda.
Thank you.
9 de julho de 2026
Avaliação não solicitada
Resposta da Dellonda
Hi there!
Thank you so much for your lovely review and your kind words towards our customer care team!
I am really glad to hear you are enjoying the item and for saying you would highly recommend us.
I will be sure to pass on your kind words to Victoria!
If you ever need anything, please feel free to contact us.
Kind Regards,
Dellonda
Victoria went above and beyond to help…
Victoria went above and beyond to help me her communication and commitment to help was fantastic!
9 de julho de 2026
Avaliação não solicitada
Resposta da Dellonda
Hi Caroline!
Thank you so much for your kind words! It was a pleasure to help, and I'm so pleased you had a positive experience.
Your feedback really means a lot, and I truly appreciate you taking the time to leave a review. Wishing you all the best!
Kind regards
Team Dellonda
Our bbq arrived on time and we are very…
Our bbq arrived on time and we are very pleased with our purchase.
There was an issue with the temperature gauge which didn’t work. We emailed customer service and the response was excellent. A replacement was sent out to us the next day.
Would highly recommend this company.
29 de junho de 2026
Resposta da Dellonda
Hi Mrs Ashworth!
Thank you for your lovely review and kind words, it really means a lot to us as a small customer service team.
We are glad the replacement temperature gauge sorted out the issue.
Feel free to get in touch if you have any other issues, we would be more than happy to help.
Kind Regards,
Team Dellonda
Dellonda answer the phone really…
Dellonda answer the phone really quickly and took my order for a new liner which was delivered the following day. Really helpful and efficient. Definitely 5 star service.
29 de junho de 2026
Resposta da Dellonda
Hi Carol!
Thank you so much for the positive review and kind words, really means a lot to us as a small customer service team.
We are glad you feel your experience with our team was a positive one.
Please feel free to reach out if you need any further assistance.
Many Thanks
Team Dellonda
Fast efficient service
Fast efficient service. Good quality products. Good communication would recommend to others.
29 de junho de 2026
Resposta da Dellonda
Hi there!
Thank you so much for your kind review, it means a lot to us as a small business.
We are happy your experience with us was so positive.
If you ever need anything else, feel free to get back in touch anytime.
Many Thanks
Team Dellonda
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