My October holiday was fully paid in August and two days before I flew out I received am Urgent Relocation email . I called and spoke with Sid who was extremely helpful and assured me everything would... Ver mais
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Veja o que dizem as avaliações
I've had a bad experience recently, if you look at my previous negative response you'll know why. However, Keith has been the only positive staff to make contact and help me out. I wish I had booked... Ver mais
A empresa respondeu
We booked last minute, as had issue with kids passports arriving! Keith summons was our man on the end of phone . Keith got us a superb luxury holiday in cofu, at an amazing price ! Everything thing w... Ver mais
A empresa respondeu
Daniel was highly professional and helpful in assisting us when we needed to make some last minute changes to our trip due to medical reasons! We have used this company for many trips away and will co... Ver mais
Detalhes da empresa
Escrito pela empresa
Delta holidays is a leading UK based travel website which allows our customers to search for their holidays based on their individual requirements Booking holidays that combine exceptional value for money with great service. We can afford you amazing flexibility on durations. departure airports. Pick from All Inclusive, Half Board, Self-Catering or Bed and Breakfast, Small and Friendly hotels through to 4- & 5-star deluxe resorts, City Breaks, Beach getaways or ski holidays, Luxurious Long Haul Our experienced and friendly team are on standby to help our customers find their perfect holiday at the best available price You can book with confidence as all our hotels and flight deals are ATOL protected. https://deltaholidays.co.uk/
Informações de contato
Kingsbury House 468 Church Lane, Kingsbury, London, England,, NW98UA, London, Reino Unido
- 02034740786
- support@deltaholidays.co.uk
- deltaholidays.co.uk
4,5
Excelente
409 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The service I received from Gregor was…
The service I received from Gregor was impeccable. He went above and beyond the service I would expect with patience and kindness to book my flight.
19 de setembro de 2024
Avaliação não solicitada
Resposta da Delta Holidays
Dear Maria,
Thank you for your wonderful feedback! We’re thrilled to hear that Gregor provided you with impeccable service and went above and beyond to assist you with booking your flight. His patience and kindness truly reflect our commitment to customer satisfaction.
If you need any further assistance, please don’t hesitate to reach out. We look forward to helping you with your future travels!
Regards,
Delta Holidays
Very helpful and booking made really…
Very helpful and booking made really easy, will use this company again
18 de setembro de 2024
Avaliação não solicitada
Resposta da Delta Holidays
Dear Lynsey,
Thank you for your positive feedback! We’re delighted to hear that you found our service helpful and that the booking process was easy for you. We look forward to assisting you again in the future!
If you need anything else, please don’t hesitate to reach out.
Regards,
Delta Holidays
Always use Gregor to book our holidays
Always use Gregor to book our holidays. 5 star service. Always does his best to satisfy us, thanks again Gregor for brilliant service
17 de setembro de 2024
Avaliação não solicitada
Resposta da Delta Holidays
Dear Alan,
Thank you for your fantastic feedback! We’re thrilled to hear that you consistently choose Gregor to book your holidays and that he provides you with 5-star service. It’s great to know he always does his best to satisfy your needs.
If you need any further assistance, please don’t hesitate to reach out. We look forward to helping you with your future holidays!
Regards,
Delta Holidays
Keith was very helpful & understanding…
Keith was very helpful & understanding made our booking so easy.big thank you to Keith.
15 de setembro de 2024
Avaliação não solicitada
Resposta da Delta Holidays
Dear George,
Thank you for your kind words! We're delighted to hear that Keith was helpful and understanding, making your booking process easy. We appreciate your feedback and will be sure to pass on your thanks to him.
If you need any further assistance, please don’t hesitate to reach out. We look forward to helping you with your future travels!
Regards,
Delta Holidays
Very helpful throughout the whole…
Very helpful throughout the whole booking process. At the end of a message with any requests or further needs. I would definitely use this company again.
9 de setembro de 2024
Avaliação não solicitada
Resposta da Delta Holidays
Dear Tamsyn,
Thank you for your wonderful feedback! We’re thrilled to hear that you found our service very helpful throughout the booking process and that we were attentive to your needs. Your satisfaction is our priority, and we’re glad to know you would use our company again.
If you need any further assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Regards,
Delta Holidays
Keith - outstanding service
I contacted and spoke with Keith Simmonds, I changed and added what I wanted, nothing was too much bother. Will 100% book with Keith again, he went above and beyond!
Thank you.
Kay
7 de setembro de 2024
Avaliação não solicitada
Resposta da Delta Holidays
Dear Kay,
Thank you for your wonderful feedback! We’re thrilled to hear that Keith Simmonds provided you with exceptional service and went above and beyond to accommodate your requests. It’s fantastic to know you would 100% book with him again!
If you need any further assistance, please don’t hesitate to reach out. We look forward to helping you with your future travels!
Regards,
Delta Holidays
Shane was very helpful A++++++ hassle…
Shane was very helpful A++++++ hassle free and nothing was too much trouble thank you Shane
7 de setembro de 2024
Avaliação não solicitada
Resposta da Delta Holidays
Dear Jamie,
Thank you for your amazing feedback! We're so glad to hear that Shane was able to assist you in such a helpful and hassle-free way. He always goes above and beyond for our customers, and we're thrilled he made your experience so positive. We appreciate the A++++++ rating and look forward to helping you with your next adventure!
Best regards,
The Delta Holidays Team
Booked my son's holiday for Christmas…
Booked my son's holiday for Christmas 24 with angel from galaxy holidays absolutely amazing person so friendly and helpful and very patient made sure we had the best deal thank you angel will be booking all holidays with galaxy in the future
28 de agosto de 2024
Avaliação não solicitada
Resposta da Delta Holidays
Hi Willy,
Thank you so much for your wonderful feedback! We're thrilled to hear that Angel provided such excellent service and helped you secure the best deal for your son's Christmas holiday. We pride ourselves on delivering a friendly and personalized experience, and it's fantastic to know Angel exceeded your expectations. We're excited to assist you with your future travels and look forward to booking many more amazing holidays for you with Delta Holidays. Have an incredible trip!
Best regards,
The Delta Holidays Team
Same here,I rang about an ad thinking…
Same here,I rang about an ad thinking oh looks lovely,they then tell me the holiday is not available despite the ad saying it was posted not 1hr before.
They gave me hotels telling me to look them up whilst on line,each hotel had poor reviews,I told them I wanted self catering and a pool-this is a normal holiday requirement!
So the driver takes me to a hotel in the city far away from the area where all the resorts are,I ask the receptionist if there are self catering facilities, of course not she says, this is a business hotel! I asked if there was a pool,no! I got to the room,it looked out on a huge wall,no daylight in there,just beds and a wardrobe, I started panicking wondering how on earth I could get by 2 weeks with just a few scruffy tshirts and shorts,how am I meant to feed myself, I went back to receptionist in tears at this point, after a long call to delta they agree to switch hotels and tell me I must find my own way there
I agree to travel down the next day because I had been up the entire night at Luton for the 0735 flight
I asked a bunch of times why they refused to pay for me to go to new hotel,they gave me bs about how it was to do with the supplier, it cost 100€ by taxi so I took a bus,got to new hotel about 4hrs later,very hot tired and stressed, the receptionist there as soon as sees me tells me he is busy dealing with others,he eventually gets to me saying there is no such booking, I started to insist and show him the email which incidentally only says the apartment name and my name,not the words confirmed.Receptionist starts to lose his temper and starts shouting at me to leave,I stand there shaking he then grabs my bags and puts them on the street,he pushed me outside and I sat on the wall crying badly still on hold to this company
After 30mins or so he storms back out and gestures at me he slammed keys at me saying any problems I would go
I am still trying to get my transfer back to the airport on my last day confirmed by this company
I emailed twice,whatsapped rang them only to be cut off 3 times
They ruined my holiday and took a significant amount of my hard earned cash doing so
I have a bad feeling I should just get a bus to the airport when it's time to leave otherwise they'll mess me around totally and I'll be stranded here
Not only is this hotel run by an %££^^^ but it's unsafe here,I looked up recent reviews which are about thefts! On my first night i heard a key in my door,I was terrified and screamed,my door has a dodgy weak lock on it
I will never use this company again and will tell everyone I know not to use them either
It's been a sh£%% dreadful experience
24 de agosto de 2024
Avaliação não solicitada
Resposta da Delta Holidays
Dear Rowena,
We are deeply sorry to hear about the extremely distressing experience you had with Delta Holidays. Your holiday should have been a time of relaxation and enjoyment, and it's heartbreaking to know that it turned into such a stressful ordeal. Please know that we take your concerns very seriously.
To address this situation properly, we would appreciate it if you could provide us with more details, such as your booking reference number and any relevant communication. This will allow us to investigate thoroughly and take immediate steps to rectify the situation. We are committed to ensuring that incidents like this do not happen again and to making things right for you.
Please contact us directly at support@deltaholidays.co.uk, and we will prioritize resolving your case. We sincerely apologize for the inconvenience and distress you’ve experienced, and we appreciate your patience as we work to address your concerns.
Regards,
Delta Holidays
The best experience we have had so far…
The best experience we have had so far with Daniel Frank guys get booking your holiday with him, so helpful always there when you need him. Takes out so much time and puts in so much effort to make sure you have a good holiday what else could you ask for someone to do. Guys I would recommend Daniel Frank to anyone who is looking to book a holiday soon!!
26 de agosto de 2024
Avaliação não solicitada
Resposta da Delta Holidays
Dear Waj,
Thank you for your amazing feedback! We're thrilled to hear that Daniel Frank provided you with the best experience and went above and beyond to ensure your holiday was perfect. It’s wonderful to know he was always there when you needed him, and we truly appreciate your recommendation.
If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. We look forward to helping you plan your next holiday!
Regards,
Delta Holidays
Daniel Frank was a great help with…
Daniel Frank was a great help with sorting our booking off 32 people really pleased with the service received will definitely recommend.
26 de agosto de 2024
Avaliação não solicitada
Resposta da Delta Holidays
Dear Sajid,
Thank you for your fantastic feedback! We're thrilled to hear that Daniel Frank provided excellent service while sorting out the booking for your group of 32 people. We’re delighted that you’re pleased with the service and appreciate your recommendation.
If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!
Regards,
Delta Holidays
AVOid very very unprofessional company…
AVOid very very unprofessional company they work in partnership with galaxy holiday we have saved all year for our family holiday what was ruined by this company and galaxy holidays please please do not use these companies would not want anybody to be treated how me an my family have been treated
21 de agosto de 2024
Avaliação não solicitada
Resposta da Delta Holidays
Dear Shane,
We sincerely apologize for the distressing experience you and your family have had with Delta Holidays. We understand how much this holiday meant to you and the frustration of having your plans ruined.
Please know that this is not the level of service we strive to provide. We would like to investigate what went wrong and work to make things right. Could you please provide us with more details, such as your booking reference number and any correspondence you've had with our team?
Please reach out to us directly at support@deltaholidays.co.uk, and we will prioritize resolving this issue. We deeply regret the inconvenience caused and appreciate your patience as we address your concerns.
Regards,
Delta Holidays
Resposta da Delta Holidays
Dear Jerry,
We’re sorry to hear that you had a disappointing experience with us. Your feedback is important, and we'd like to understand what went wrong. Please reach out to us directly at support@deltaholidays.co.uk, so we can address your concerns and work towards a resolution.
Regards,
Delta Holidays
Delta Holidays made our dream vacation…
Delta Holidays made our dream vacation a reality! From start to finish, the booking process was seamless, and the customer support team was always available to answer our questions. We'll definitely book with them again!
1 de agosto de 2024
Avaliação não solicitada
Resposta da Delta Holidays
Dear Jose,
Thank you for your wonderful feedback! We’re thrilled to hear that Delta Holidays helped make your dream vacation a reality. It’s fantastic to know that the booking process was seamless and that our customer support team was there for you every step of the way.
We look forward to helping you plan your next adventure!
Regards,
Delta Holidays
The operator sid was exceptional 👌
The operator sid was exceptional 👌
8 de agosto de 2024
Avaliação não solicitada
Resposta da Delta Holidays
Dear Gary,
Thank you for your kind words! We're thrilled to hear that Sid provided exceptional service. We’re proud to have him on our team, and it’s great to know he made your experience a positive one.
If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again soon!
Regards,
Delta Holidays
Terrible terrible Company paid in full…
Terrible terrible Company paid in full up front for a holiday just under £6000 got to the Airport to be turned away because Delta holidays didn’t pay the airline and our holiday was cancelled ! Delta Holiday gave us a refund but trying to get hold of someone to get the rest of the moneys back car parks transfers food drinks fuel etc etc we are left out of pocket and they are laughing at us , all of them are at a guess maybe Indian or similar with a name of Donald , Danial or Sid , apparently only 2 of them run customer service and one of them deals with payments only !
I am at my witts end with them but I want my money back !!
16 de julho de 2024
Avaliação não solicitada
Resposta da Delta Holidays
Dear Sarah,
We sincerely apologize for the distressing experience you’ve had with Delta Holidays. We fully understand the frustration and inconvenience this situation has caused, especially given the significant amount of money involved and the impact on your holiday plans.
We want to assure you that we take this matter very seriously. To help us resolve this issue as quickly as possible, could you please provide us with more details such as your booking reference number, the date of your travel, and any correspondence you’ve had with our team? This information will allow us to investigate the situation thoroughly and ensure that we address your concern in a positive way.
Please reach out to us directly at support@deltaholidays.co.uk, and we will prioritize your case. We deeply regret any inconvenience caused and appreciate your patience as we work to make this right.
Regards,
Delta Holidays
Do NOT touch this company with a bargepole!
Last year we gad a wonderful holiday in Marrakesch booked through Delta/ Galaxy holidays. We decided to go back again this year. All went well until we got to our hotel only to find that no booking had been made. To be fair, Delta were very good and found us a superior hotel. However, we lost one day of our 7 day holiday, we were caused a lot of stress and had to pay for a taxi between hotels. I was told this smallsum would would be reimbursed. Since we returned home I have sent many emails and have telephoned both Delta and Galaxy repeatedly. To date, all have been ignored. We're going back next year but we certainly won't be booking through them!
13 de junho de 2024
Avaliação não solicitada
Resposta da Delta Holidays
Dear Iain,
Thank you for sharing your experience with us, and we sincerely apologize for the issues you encountered during your recent trip. While we're glad that we were able to find you a superior hotel, we deeply regret the stress, lost time, and additional costs you experienced.
We understand how frustrating it is to have your emails and calls go unanswered, especially when you've been promised reimbursement. Please know that this is not the level of service we strive to provide.
To resolve this matter, could you please provide us with your booking reference number and details of the promised reimbursement? We will ensure that your case is addressed promptly and close it on a positive note.
Thank you for bringing this to our attention, and we appreciate your understanding. We hope to have the opportunity to regain your trust in the future.
Regards,
Delta Holidays
Ben Thompson has been fantastic thank…
Ben Thompson has been fantastic thank you
6 de agosto de 2024
Avaliação não solicitada
Resposta da Delta Holidays
Dear Luke,
Thank you for your kind words! We're thrilled to hear that Ben Thompson provided you with fantastic service. We’re proud to have him on our team, and it’s wonderful to know he made your experience a positive one.
If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again soon!
Regards,
Delta Holidays
Thanks to Ben Thompson ;) always nice…
Thanks to Ben Thompson ;) always nice and helpful ;) great service
6 de agosto de 2024
Avaliação não solicitada
Resposta da Delta Holidays
Dear Paulina,
Thank you for your lovely feedback! We're delighted to hear that Ben Thompson has consistently provided you with great service. It’s always wonderful to know that our team members are making a positive impact.
If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again soon!
Regards,
Delta Holidays
After a bumpy start
After a bumpy start, Donald managed to help me out and get our holiday booked
Thanks
4 de agosto de 2024
Avaliação não solicitada
Resposta da Delta Holidays
Dear Joshan,
Thank you for your feedback! We're glad to hear that despite a bumpy start, Donald was able to help you and get your holiday booked. Your satisfaction is important to us, and we appreciate your patience.
If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again soon!
Regards,
Delta Holidays
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