DELTITECH Avaliações 

Resposta da DELTITECH

14 de jun. de 2025

Hi Delilah,

Thank you for your feedback, and we’re sorry to hear about the concern you experienced during the shipping process.

According to our records, your order placed on February 15th was successfully delivered within our standard timeframe of 7–21 business days, which is clearly stated at checkout. While you selected our expedited option — which prioritizes transit time — we always remind customers that order processing still requires a few business days before shipment.

We understand how frustrating it can be when tracking shows "label created" with no movement, especially early in the process. This is a common delay with some international shipments as they move through customs and third-party logistics scans.

We're glad to see that your order has since arrived, and we hope you're satisfied with the product. If there’s anything still unresolved or if you'd like to share feedback about the shoes themselves, please reach out to us at support@deltitechbrands.com — we’re always here to help.

Sincerely,
Customer Experience Team
DELTITECH Brands

Resposta da DELTITECH

14 de jun. de 2025

Hi Louise,

We’re very sorry to hear about your frustration and appreciate you bringing this to our attention.

Your order (#236449) was indeed already in the fulfillment stage when you requested cancellation, which is why our team informed you it had shipped — or was about to ship — as per our policy. We made every effort to intercept the package before dispatch, and once it was successfully held, we offered a refund minus the standard 5% processing fee outlined clearly in our cancellation and refund policy. This fee simply covers non-refundable transaction charges incurred on our side.

We completely understand your frustration with the follow-up delays and apologize if our responses were not as timely as they should have been. Please rest assured: we do not steal money, and your refund is being processed as promised.

Our support team will follow up with you directly to confirm the refund status. If you have any further concerns, please contact us at support@deltitechbrands.com — we're here to help and committed to resolving this.

Sincerely,
Customer Experience Team
DELTITECH Brands

Resposta da DELTITECH

14 de jun. de 2025

Hi Daniel,

We’re truly sorry to hear about your experience and the frustration it caused.

To clarify, your order was processed, shipped, and delivered within our standard timeframe of 7–21 business days — and our records show it was successfully received. We understand that tracking updates can sometimes take time to reflect in systems like USPS, especially early in the shipping process when packages are still in pre-transit or customs clearance.

Regarding communication: we do respond via both email and WhatsApp, and we’re sorry if our team didn’t get back to you quickly enough. That’s not the experience we strive to provide, and we’re taking steps to improve our response time across all support channels.

If there's anything else you feel hasn’t been resolved, please reach out to us at support@deltitechbrands.com with your order number, and we’ll do our best to assist you promptly.

Thank you again for your feedback.

Sincerely,
Customer Experience Team
DELTITECH Brands

Resposta da DELTITECH

14 de jun. de 2025

Hi Denzel,

We’re very sorry to hear about your experience and understand how upsetting it can be to receive a product that doesn’t meet your expectations — especially from a brand you’ve trusted for years.

However, we want to clearly and confidently state that DELTITECH does not sell counterfeit products. Every item we offer is 100% authentic, sourced from trusted distributors. We take claims of inauthenticity extremely seriously.

It’s important to note that minor packaging differences, box sizing, or regional variations can occur — especially with limited-edition or international-release ASICS models — and are not necessarily signs of inauthenticity. That said, we absolutely want to investigate your concerns in full.

We kindly ask that you reach out to us directly at support@deltitechbrands.com with your order number and photos of the item. Our quality control team will conduct a full review, and if the product is not up to standard, we will provide a resolution.

Regarding returns: we understand international shipping costs can be frustrating, and we’re actively working to make this process easier and more affordable for customers worldwide.

We take pride in the trust our customers place in us, and we hope to resolve this to your satisfaction.

Sincerely,
Customer Experience Team
DELTITECH Brands

Resposta da DELTITECH

14 de jun. de 2025

Hi Mirhassan,

Thank you for your feedback — we’re genuinely sorry to hear about your concerns and want to take a moment to clarify.

We are a legitimate international retailer, and all orders are processed and shipped from our fulfillment centers, which may include facilities in Asia. This allows us to offer rare and in-demand sneakers at competitive prices, even when they're sold out elsewhere.

Regarding your order:

It's normal for tracking to show "awaiting pickup" or "label created" for a few days after shipment has been initiated — especially with international logistics and customs processing.

Orders typically ship within a few business days and arrive within 7–21 business days, depending on destination and carrier activity.

We understand how lack of tracking updates can feel worrying, and we’re here to help. Please reach out to us at support@deltitechbrands.com with your order number so we can provide a full status update and ensure everything is on track.

Thank you for your patience, and we hope to restore your confidence in us.

Sincerely,
Customer Experience Team
DELTITECH Brands

Resposta da DELTITECH

14 de jun. de 2025

Hi Kunde,

Thank you for your feedback — we're sorry to hear that you're not satisfied with your purchase.

We want to clearly reassure you and all our customers that DELTITECH only sells 100% authentic products. All our items are sourced from verified, trusted suppliers, and authenticity is something we take extremely seriously.

In regard to the sizing issue — certain ASICS models do have a more narrow or snug fit, especially limited editions or regional versions. We’d be happy to assist with an exchange or return if the fit is not right for you.

Please contact us at support@deltitechbrands.com with your order number and any photos or specific concerns so our team can investigate and resolve this for you. Your satisfaction means a lot to us, and we’d like the chance to make things right.

Sincerely,
Customer Experience Team
DELTITECH Brands

Resposta da DELTITECH

14 de jun. de 2025

Hi Tyion,

We’re truly sorry to hear you had a disappointing experience and appreciate you bringing this to our attention.

We want to assure you — we are not a scam, and we stand by our commitment to customer satisfaction. If your return met the requirements of our refund policy, you are absolutely entitled to a refund.

Please contact us at support@deltitechbrands.com with your order number and return tracking so we can urgently investigate and resolve this for you. If there was any issue with the return process or communication, we’ll do everything we can to make it right.

We appreciate your patience and look forward to resolving this quickly.

Sincerely,
Customer Experience Team
DELTITECH Brands

Resposta da DELTITECH

14 de jun. de 2025

Hi Melissa,

Thank you for taking the time to update your review — we're glad to hear your order was delivered.

We sincerely apologize for the delay in communication and the confusion around tracking updates. While shipping from our international warehouse can occasionally result in slower tracking activation (especially through Australia Post), we understand that a lack of timely updates can be frustrating and are actively working to improve this experience.

Regarding your concerns about authenticity: please rest assured that all products sold on our site are 100% genuine, sourced from trusted and authorized suppliers. Variations in manufacturing (including scent or alignment) can sometimes occur even with authentic pairs, but we’re happy to review any concerns further. If you'd like a second opinion or quality check, feel free to send detailed photos to support@deltitechbrands.com, and our team will assist.

We truly appreciate your patience and hope you enjoy your shoes. Please don’t hesitate to reach out if there's anything else we can help with.

Sincerely,
Customer Experience Team
DELTITECH Brands