DELTITECH Avaliações 

Resposta da DELTITECH

14 de jun. de 2025

Hi Johnston,

Thank you for sharing your experience — we’re genuinely sorry to hear about the frustration you’ve encountered during your return process.

To clarify, as noted in our return policy, international returns are accepted, but return shipping costs are the responsibility of the customer. We understand that shipping to our fulfillment center in China can be costly, and we're actively working on solutions to make this process more streamlined and affordable in the future.

While we currently do not operate an automated returns portal, our team is here to assist every step of the way. We regret that tracking visibility has been a challenge, but once a return is in transit, we rely on the carrier’s tracking updates to confirm receipt. If SF Express hasn’t marked the item as delivered yet, we kindly ask for your continued coordination with them — and we’re happy to assist as much as possible from our side.

We know this has been a frustrating situation, and we appreciate your patience. Please reach out to us directly at support@deltitechbrands.com with your return tracking number so we can follow up more closely and find a resolution.

Sincerely,
Customer Experience Team
DELTITECH Brands

Resposta da DELTITECH

24 de ago. de 2024

Hi Jayde! Thank you for your feedback.

We are sorry to hear you feel this way, as the last thing we want is to hear our valued customers are not pleased with their experience.

Our authentication team maintains a robust database with millions of proprietary data points gathered from our years of experience in the field. These insights come from our product experts around the world. Our authenticators leverage this database to effectively assess the legitimacy of each product that comes through.

However, in the case you find inconsistencies in the item you receive, we have our Contact Us Form or WhatsApp support chat (https://deltitechbrands.com/contact-us) which helps us to ensure that we do our best to sort out any issue with the product that is sent to you.

Thank you for sharing your experience with us! This helps us to improve day by day.

Thank you!
DELTITECH

Resposta da DELTITECH

14 de jun. de 2025

Hi Thomas,

Thank you for your feedback, and we’re sorry to hear you were concerned during the delivery process.

We’d like to clarify that your order was processed and shipped within our standard timeframe, and successfully delivered well within our advertised shipping window of 7–21 business days. We understand that international tracking links can sometimes take a few days to update or appear inactive, especially during transit through customs, and we apologize if this caused confusion or concern.

We do our best to provide timely updates, but we acknowledge that in your case, our communication may not have been sufficient — and for that, we truly apologize.

We're glad to see your order arrived safely, and we hope you’re happy with your purchase. If there’s anything more we can do for you, please don’t hesitate to reach out directly at support@deltitechbrands.com.

Thank you again for your patience and understanding.

Warm regards,
Customer Experience Team
DELTITECH Brands

Resposta da DELTITECH

14 de jun. de 2025

Hi Sarah,

We sincerely apologize for the frustrating experience you've had and truly appreciate you taking the time to share this feedback. This is absolutely not the level of service we aim to provide.

To clarify a few points:

Your order was shipped, and we acknowledge that the tracking number should have been shared with you much sooner. We're currently reviewing our communication process to ensure better responsiveness going forward.

Regarding the payment issue: what you described sounds like a temporary authorization reversal, which can occur with some international transactions depending on your bank. Nonetheless, we understand how concerning this must have been, and we’ll gladly assist with a full review if you provide your order number.

Most importantly, we stand behind the authenticity of every product we sell. We source all items directly from authorized distributors.

We’re sorry this experience left you feeling uneasy, and we’d love the opportunity to make this right. Please contact us directly at support@deltitechbrands.com with your order number so we can resolve this for you as quickly as possible.

Thank you again for your honest feedback — it helps us improve.

Warm regards,
Customer Experience Team
DELTITECH Brands