Design My Case Avaliações 

678
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I was pleasantly surprised by the quality of this item i got another phone cover done with a different company a few years ago it cost more but this item came out a lot better. First class would... Ver mais

Avaliado com 5 de um total de 5 estrelas

The website was really easy, uploading the photo, resizing to fit and ordering. Delivery was quick and when it arrived I was really impressed and so was my husband, so i ordered one for him too. Would... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent quality and perfectly designed case for my pixel 9. Was a little worried when the website preview showed a different camera cut out, but it came through as the correct case with my custom ma... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

AVOID - absolute scammers. Ordered a case from them. Received an email that I would I’d be notified when it out for shipping but usually takes 1-3 business days to print and dispatch. Order the case o... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de acessórios para Celulares

Escrito pela empresa

At Design My Case, we make personalised phone cases that combine style, protection, and quality craftsmanship, all made right here in the UK. With thousands of verified customers and over 10 years of experience, we’re trusted for our custom iPhone and Samsung cases that fit perfectly and look incredible. Choose from a range of popular styles including Impact Tough, 3D Snap, Clear, and Wallet cases — all carefully made to bring your photos, designs, or artwork to life. Whether it’s a family photo collage or a unique gift idea, every order is handled with care and delivered fast across the UK. Join thousands of happy customers who rate us highly for quality, speed, and customer service, and discover why Design My Case is one of the UK’s most trusted names for personalised phone cases and accessories.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

678 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 44% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(678)

170 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Better than I expectee

Made exactly to how I wanted in fact even better and came really quickly. The quality is so good and customer service is brilliant. Thanks so much

7 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Gorgeous phone case

The phone case is brilliant. Very easy to upload a favourite photo on the website. When the phone case arrived, it looked exactly like it did on the order. Everyone asks where I got it from.

17 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

SEANY BOY

When ordering everything was so easy from picking the photo the colour ordering and it was a quick delivery I was delighted with the finishing product anyone looking for a personalised phone case or wallet this is definitely who you should order from it was done to a very high standard and the price was very reasonable .Design my case is the best I’ve ordered from deserve 5 star

3 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Order has not arrived.

Order has not arrived.

Ordered a phone case as a gift a month ago and it has not arrived. Contacted customer service but radio silence and when they do respond, they are unable to give me an update on my order for tracking purposes.

17 de julho de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Poor Quality

Poor quality. After about 10 months the iPhone case is literally falling apart. Contacted them but they only offer 180 days warranty.
Follow up service from them was poor.

16 de julho de 2025
Avaliação não solicitada
logotipo da Design My Case

Resposta da Design My Case

Hello Chris,

Sorry to hear about the issue with your case after 10 months. Our standard warranty is 180 days, and while we can’t apply it retroactively, we’re always happy to help where we can. Feel free to reach out to our team for further assistance.

Kind regards

DMC team

Avaliado com 1 de um total de 5 estrelas

Terrible customer service

Recieved a case and the back starting peeling off instantly, was not going to mention anything as is only relatively cheap, so what do you expect. Worse thing is THEY sent ME a message after asking if I am happy with the case and to reply to them if any issues. So I thought this is an opportunity to tell them and I sent them pics. Then radio silence, no reply, sent multiple emails since, no reply. And I guarantee they will reply to this apologising and they will look into it so they do not look bad on review site. Terrible customer service, who just ignores messages from their customers, they clearly have received the multiple messages I have sent and just chosen to ignore

8 de maio de 2025
Avaliação não solicitada
logotipo da Design My Case

Resposta da Design My Case

Hello Harry,

Apologies that the experience didn’t meet expectations.

We appreciate all feedback, but in this case, it’s important to clarify that a replacement phone case was provided and the matter was addressed in good time.

Kind regards

DMC team

Avaliado com 5 de um total de 5 estrelas

Lovely phone case…

Lovely and well-functional phone case with a favourite picture of mine on it. Very happy. Prompt and reasonable price.

28 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Phone Case Review

The product arrived extremely fast and is very good quality.

The design was also exactly what I asked for and the family member I bought it for loved it.

10 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very disappointed with their customer…

Very disappointed with their customer service.

I contacted initially 8th April when the case I ordered didn’t fit the phone (correct case ordered for the correct iPhone model). They replied on 11th April informing me someone would contact me soon. I had to chase again on 6th May as I have still had no contact from them.

Very poor experience and shocking customer service. It’s not often I would leave a review but I would struggle to recommend them to anyone.

Update: incorrect case sent by you. Not incorrect case ordered.

Correction; you failed to contact me. I had to reach out every time.

I didn’t bother to contact you after finally receiving a case and you failed to follow up.

1 star review will remain and your reply echos how bad this experience has been.

8 de abril de 2025
Avaliação não solicitada
logotipo da Design My Case

Resposta da Design My Case

Hello Aaron

We’re sorry to hear this was your experience. From looking at our records, the original issue was due to an incorrect model being ordered, however, we still arranged a replacement to help resolve the matter.

Our team responded and followed up on multiple occasions but received no further reply after the replacement was provided.

If anything is still unresolved, please don’t hesitate to reach out — we’re always happy to help.

Kind regards

DMC team

Avaliado com 5 de um total de 5 estrelas

Great phone case

Great phone case, fits the phone well, photo on the case is a good replication of our uploaded photo, colours really good and picture clear. The case has been on daily use for a couple of months and there is no deterioration in the case or the photo. Really happy with the product. Delivery was good. Would use the service again.

20 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great company for phone cases

I used Design My Case for my business card style case with all my details and a picture of my dog. I have update my logo and links and so bought a new case. The price is reasonable, the case looks great, and the delivery was pretty speedy! Thanks again!

17 de abril de 2025
Avaliação não solicitada

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