Design Pickle Avaliações 360

O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

The customer service at DP is excellent. Their team is attentive, responsive, and always willing to help. They’re also highly proficient in animation, which was a huge asset for us. The reason for 4 o... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Unfortunately, the job-to-job performance has been inconsistent. Some jobs come back quickly and well done. Other jobs take longer and have obvious errors and mistakes or uninspired and disappointing... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Used DesignPickle for about six months. Not the best (slow, inaccurate). We did like the graphic stock, though (FreshStock). FreshStock stood alone as a separate service and we went with that on a l... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

hit or miss. the people are often not trained in design. maybe self taught so time is wasted with basic principles of placement. also really wild interpretations of instructions that is like someo... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Designer Gráfico
  2. Serviço B2B
  3. Agência de Design

Sobre Design Pickle

Escrito pela empresa

Design Pickle is the leading creative enablement platform, providing quality design and illustration work for thousands of businesses.

Founded in 2015 by Russ Perry, Design Pickle was born from the idea that everybody needs access to seamless, reliable and professional graphic design on a consistent basis.

Our mission is to change the world with creativity - and we welcome you to join us!

Design Pickle offers clients:

- Graphic Design - Custom Illustrations - Presentation Design - Motion Graphics - Video Editing - Canva file delivery - Figma file delivery

Design Pickle was the first in the space to offer:

- Creative Design Automation - Integrated Design Workflows - AI powered creative brief request tool - Adobe, Figma, and Canva-ready source files - plus so much more.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

360 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 60% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

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Avaliado com 1 de um total de 5 estrelas

Try Kapa99 Instead, Save Your Money!

We were valued clients for nearly a year, operating within the constraints of a tight budget as a team of disabled students. Regrettably, our experience with the service provider led us to perceive a tactful persuasion towards their premium package, entailing a substantial cost of $30 per graphic. Assurances were made regarding the creation of a webinar series to attract additional customers, with the implied expectation that this initiative would offset our account expenses. However, we later discovered a concerning aspect of their operational model - the employment of personnel from the Philippines at remarkably low wages, while simultaneously charging exorbitant fees for graphic design services in the United States.

Our financial commitment to their services amounted to nearly $3500, driven by the hope for ongoing support and a collaborative partnership. Unfortunately, it became evident that such intentions were not reciprocated. This financial burden weighed heavily on us, as we are a struggling disabled military couple endeavoring to manage a corporate entity to the best of our abilities.

It is with great reluctance that we offer this unfavorable review. While acknowledging the undeniable talent displayed in their graphic designs, it is disheartening to observe the conditions under which they employ and manage their workforce. A recurring pattern of indifference towards their employees' welfare is evidenced by multiple Glassdoor reviews, highlighting the company's propensity to exploit and overwork its personnel.

We firmly believe in the importance of nurturing healthy and ethical business relationships. Regrettably, it is our perception that this organization prioritizes profit above all else. A thorough examination of the market reveals numerous alternatives offering competitive rates that are not as burdensome as the $1,000 monthly fee imposed by Design Pickle. Superior quality graphics can be sourced externally at rates as low as $5 per graphic, or even as little as $3 per graphic on platforms like Fiverr.

In conclusion, while Design Pickle may initially appear cost-effective at approximately $2-3 per graphic, the residual costs are invested in an entity that seemingly disregards the well-being of its workforce. It is advisable for discerning individuals to allocate their resources elsewhere, thereby supporting businesses that uphold ethical standards and prioritize genuine customer satisfaction.

10 de setembro de 2021
Avaliação não solicitada
logotipo da Design Pickle

Resposta da Design Pickle

Hi Cynthia,

We’re saddened to learn that you weren’t satisfied that our creative services justified the monthly membership. All of the communication with our support team during your time as a member last year indicated that you were pleased with the work we provided.

Our goal is to provide you with a fast and reliable resource to grow the creative capabilities of your business. We work with many groups and organizations with tight budgets. Since we don’t require any long term contracts, they are able to turn the service on and off as needed at a fixed rate.

While there are plenty of alternatives to source your design needs, we stand by our offerings as providing exceptional value in supporting the creative content needs of any business. Our creative enablement platform provides so much more than just the design output alone.

Thank you for your time as a customer and for your husband's service.

Avaliado com 1 de um total de 5 estrelas

Waste of Money and Time - Better off with Upwork or Fiverr

I have tried the Design Pickle Basic Program and PRO here is my intake on my complete experience with this company:

Design Pickle Basic (Now called Essential)
- Very basic design, no logo's nothing "out of the ordinary" is permitted with this package. They charge $499 USD! and they mention you get unlimited revisions and requests however the turn around time is next day or even 2 days so when you make a request and have an edit to make that means now you are waiting until the next business day to get your project completed. A simple business card task can take 3-5 days to be completed. The designers are very basic and the best part is they don't work on weekends, 9-5 government hours only. So I requested a logo design and that falls out of the "ordinary graphic design" and requires a "PRO".

SO I decided to try the PRO which they promise a dedicated designer, real-time chat via slack with your designer (not through email like the essential)

Here's my take, you get a mediocre designer who also works government hours 9-5, you are promised a dedicated designer who now does "professional work" unlimited designs daily and revisions however what they don't tell you is that you are paying for part-time service. The designer works for you and 5-6 other brands at the same time on the same day so when you provide them with multiple tasks they can only allocate a certain amount of time towards you. When you provide them with a "complex" task they come back half way through the day and state they have maximized their bandwidth usage for you and that's it for the day. I gave this company 3 chances and tried them out for almost over 6 months. It is a complete waste of your money find a good designer on upwork or fiverr and keep them.

Here is what I was told by one of the design managers

Just to help elaborate on what the designer said. We have an allocation per client per day. To give you a further idea, 1 complex task can sometimes take up the day's allocation set for each account. This could go from designing a bulky task such as a menu, a corporate branding, a multi-page document to sales report, brochure, catalogue, etc. — the volume of work required for these types of requests will roughly give you an idea of what comprises a single allocation. If let's say what you have on queue is 1 set of social media banner, 1 amend on a one-page flyer that was initially done, a simple GIF request with no more than 3 designs — this could also be accounted for the day's allocation.
As you see, it could go from one request to multiple ones. A day's allocation is NOT based or dependent on up until what time your designer works on your queue is NOT based on the quantity of requests (or # of tickets) completed in a day is exclusively dependent on the volume and complexity of the task assigned and carried out within each shift
Hope this gives clarity in your doubts/worries about bandwidth allocation and daily output.

in short - they are a rip off, they out source everything to either the phillipines or south america and probably pay these designers less than a few dollars a day and rip you off with either $499 USD for their basic garbage plan or $999 USD for their PRO scam plan.

Save your money, save your time, go find a better designer and stay far away from these guys. They bill out monthly and if you try to cancel and ask for a refund they don't do refunds so goodluck. Make sure to cancel ASAP and don't fall for any of their bull***

You have been warned!

28 de janeiro de 2021
Avaliação não solicitada
logotipo da Design Pickle

Resposta da Design Pickle

Hi Billy,

Aaron here. I lead our Customer Success Team. I would like to extend a personal invitation to connect directly with me so I can learn more about your experience in greater detail so we can get things on the right track.

Several of my team members reached out over the last week to connect on a call in the hopes that we could get things moving in the right direction.

The offer still stands. You can email me at help@designpickle.com to get that scheduled.

In the meantime, I’d like to take some time to clarify a few things.

We want each client to form a partnership with Design Pickle. That happens through consistent feedback and by being a willing partner. We lean on our Core Values and expect our clients to do the same.

Creativity is subjective. Having served over 10,000 clients, we know that not everyone likes the same design. We ask that you help us identify what good design looks like for YOU. If the Creative you’re with can't do that, we make it simple to swap designers.

Our scope of service offers a wide variety of design, including logos, with both our Graphic Design Essentials and Graphic Design Pro subscriptions. We say explicitly on our website that we work 5 days a week and that turn around for the Essentials plan could be 2-3 days. We strive to get things done sooner, but the complexity of the design and the client's priority of the queue must be taken into account.

Lastly, we are a people-first company. Our Vision is to Change Lives Through Creativity and we mean that not only for our clients, but also for each of our Creative Team Members. We compensate and honor our Creatives every single day, provide great benefits with opportunities for growth, and rely on them to drive our company culture as we grow.

I hope you take me up on my offer to connect because I think we can easily mend this relationship. If not, then I wish you the best of luck on your creative journey.

Avaliado com 1 de um total de 5 estrelas

Mediocre Designs; Horrible Service

Mediocre designs at best, but here is the worst part, they automatically process your card at the end of your billing term. If you don't catch it beforehand, they will refuse to give you a refund. They processed a $2400 payment on my account, when I realized they had me on auto-billing, I called a day later and asked them to refund and cancel the account. They refused, cited some obscure fine-print, and I ultimately had to charge my card back.

Stay away from this company, they outsource designs to South America, you are better off finding a local graphic designer, I learned the hard way.

18 de novembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service and quality

Great service and quality. The turn around time is solid and the designers are very attentive and willing to work with you. A great experience so far!

21 de setembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I LOVE Design Pickle!

I have LOVED using Design Pickle so far! The platform is super user-friendly. It even has an AI that can recommend sizes for your different projects. My designer is incredible. Everything he does is excellent quality, and any minor edits I give him, he takes care of right away. Very efficient and well worth the money! Other design agencies just don't measure up!

15 de setembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very amazing company

Very amazing company. I had never heard of them before but I'm so glad that I have now. Their graphic design work is impeccable and I'm so happy that I had the opportunity to sign up. The designers are amazing and you are able to get anything you need designed super fast. The concept is great and the execution matches. I'm super happy with this service.

4 de setembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

DP is a must-have, no brainer for content creators

Very enjoyable experience working with the designers and the deliverables were quickly turned around and well done. Minimal revisions needed, but I can say that it was clear that the designers were invested in ensuring I was satisfied and happy with the end results.

I consider myself fortunate to have discovered Design Pickle. I’ll continue to use DP to help me curate my content.

1 de setembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Design Pickle is the future of design management

Have started just a couple of weeks ago, but already in love with the concept. Our designer is super proactive in the communication, keeps us updated about the status of projects multiple times per day, ensures that he's following the right prioritisation and is simply a lovely person to work with! Not to mention the amount of money and time we're saving by having a monthly package instead of briefing multiple designers throughout the week. Would highly recommend this to any team with big design pipelines and several projects running parallelly.

27 de agosto de 2020
Avaliação não solicitada

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