Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
We do turnkey projects from Concept to completion. Home Renovation|| Refurbishment || Construction || Interior Design
Reino Unido
3,7
4 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
It was a nice experience having our house planned and construction done through Saleha. She managed the whole project very well.
Her attention to all details ensured it met our expectations. She was quick to respond to our queries throughout the project. Highly recommended.
Dwell is Design & Build company that is very good.
Their designs are of high standards, and they are effective at recommending the most cost-efficient materials while still meeting customer expectations and requirements.
Worked with Saleha on numerous issues with some being quite complex disputes and we were able to find ways forward and resolve the challenges presented.
Resposta da Designz Dwell Rich
It was pleasure wroking with you on the most complicated project
I engaged Dwell Rich Ltd for furniture sourcing services under a clear written agreement.
The agreed terms were that the fee would be 15% of the total furniture cost, payable only once furniture selections had been finalised. A £500 deposit was paid upfront. There was no agreement for hourly charges or standalone design fees.
In reality, no furniture was sourced or purchased. When I selected items within my budget, the designer refused to proceed because she did not agree with my choices, despite having confirmed that sourcing would be from any brand.
I was then presented with a retrospective breakdown of charges that were never agreed in the contract, and most of my deposit was withheld.
I have since taken advice from Citizens Advice (Consumer Service), who confirmed that charging outside the agreed contract and retaining the deposit in these circumstances constitutes a breach of contract.
Based on my experience, I would not recommend this company. I have lost money, and I would strongly caution others to be very careful before paying a deposit, as you may experience the same.
Resposta da Designz Dwell Rich
Thank you for taking the time to leave a review. While we regret that this engagement did not conclude to the client’s satisfaction, we would like to clarify several factual points to ensure an accurate record.
The client engaged Dwell Rich Ltd for furniture selection and sourcing services only. As confirmed in a written email agreement before commencement, a £500 deposit was required to initiate the work, with a 15% sourcing fee payable only after final furniture selections were completed. The deposit was as payment toward professional time and services and was not a refundable holding fee.
Following receipt of the deposit, work commenced and included several hours of furniture sourcing across multiple brands for the master bedroom, children’s bedroom, and guest bedroom, all in line with the agreed budget and brief. At the client’s request, additional alternative options were sourced. In addition, two layout proposals for the formal reception area were prepared and presented to the client.
During the process, the client requested sourcing of beds priced at approximately £250 and asked that trade discounts be applied to items at this level. The Director advised that such products could not be recommended or associated with the company due to quality concerns, as this would not align with Dwell Rich Ltd’s professional standards. This position was communicated clearly and respectfully.
When the client elected to discontinue the service, Dwell Rich Ltd agreed to do so and confirmed that the deposit would be partially refunded after accounting for the work already completed. The portion retained reflects genuine professional time and services delivered.
We acknowledge the client’s disappointment; however, the assertion that no work was carried out or that charges were applied outside the agreed terms is inaccurate. Dwell Rich Ltd acted in accordance with the written agreement and professional practice throughout the engagement.
We wish the client the very best going forward.
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.
