Unknown page  Avaliações 105

Total scam!
Charged the payment and supposed to provide direction to available parking space, but the space that was provided was occupied by another vehicle.
Refused to return the payment and said they are responsible for nothing!

Been using them to rent out my parking space very simple and good platform will continue to use tbf

Great service, arrived very friendly & helpful owner, we had a big car & was so very kind.

This company have been fantastic..I contacted them after the signal dropped out when using the website for my parking at snowdon, so ended up double paying..I made contact and within 12 hours of contacting them, they rectified the situation. couldn't have been more happier.

The company is professional and efficient—prompt with paperwork and always ready to assist with anything like copies of statements. They proactively find new clients before leases expire, which is much appreciated. I’m very satisfied with the service.

The app is very user-friendly, and the customer service team are helpful and approachable. DesParkingoffers a smooth, reliable way to manage or find extra parking space. Thank you!

The website was extremely easy to use, with a wide selection of parking options. We met the couple who owned the driveway we booked, and they were very welcoming offering helpful directions and even showing us a shortcut to the venue.

Excellent parking spot very close to the venue. I particularly appreciated the secure, coded gate, which gave me added peace of mind about leaving my car there.

The website was very user-friendly, with helpful reminders sent in the lead-up to the booking. The directions were clear, and the space reviews gave a good sense of what to expect. Ours was a driveway space, which could have been a bit tight had there been another car, but the information provided was honest and useful.

The service is quick and easy to use. However, the directions to the parking space could be clearer. I also found it difficult to amend my booking after my hire car was unexpectedly changed due to a breakdown, I had no option to update the vehicle details and had to make a new booking instead.

I was informed by my airbnb about this app (DesParking) for parking. We stayed at The Ark, Canary Wharf London from 7th to 9th. The booking was smooth but when it came time to park, the premises shutter was down and no one to respond. The email gives you a code to enter which didn't work but the email also states that if it is closed then to park on the ramp or entrance which I did. I tried to call through the intercom for customer service but there was no response so I sent an email. I got a reply back saying that they were processing. Didn't hear back from them in those 3 days. I paid 42 pounds for the 7th to 9th. Yesterday was surprised to see, I recd 3 mails from CPM UK Car Park Management with a 100 pound charge for each day for breach of parking on private land. If I pay immediately then it's 60 pounds per day. I immediately wrote to DesParking and tried to call o the number I found on the website. No one has replied to my emails and the nber gives a constant busy tone. I suppose this is a scam and I have appealed as I have all the proof to show that I was in accordance of the rules for parking and have alos paid for the time my car was parked there.

Awful experience. Probably a scam. Parking spot i paid for taken. Code to shutter didn't work. Phone doesn't ring. Emails bounce back.

No contact from DesParking when we weren’t able to access the car park. Phone number didn’t work.

Currently I’m assuming they are a scam company because they have yet to respond. The security at the car park said that they aren’t aware of a DesParking actually operating at the location.

Update: I sent DesParking a separate enquiry about renting out a space of my own and they responded within 2 hours. I am still waiting for them to respond to my original email on April 26th at the time of not being able to gain access. Not customer friendly.

This was my first time using the service, and I found it really user-friendly. The whole process

Really easy process. There was a bit of confusion with the parking space owner’s permit, which wasn’t very clear, but the staff at DesParking responded quickly and were really helpful.Other than that, I just turned up, parked, went to the gig, and drove offno hassle at all.

Desparking is a complete scam. They sold me a parking space that they didn’t even own. A few days after parking there, the concierge informed me that I was unlawfully parked and that the actual space owners demanded I leave. I was lucky not to receive a PCN.

After this, I immediately requested Desparking to cancel my monthly booking and refund my £150 deposit. Not only did they refuse to compensate me for the remaining days, but they also charged me for the next month—despite their own terms stating that cancellations are allowed up to 48 hours before the booking starts.

In short, avoid Desparking at all costs. They will take every pound you give them and will refuse to return anything. In addition to that you will probably get a PCN

UPD: I did leave a 5-star review initially, but my opinion quickly changed after I was told to get out of someone’s parking space otherwise I would get PCN!

Received a parking ticket despite having paid via Desparking. They replied to one email saying they would look into it. Then nothing. I am now £100 out of pocket following failure of appeal to POPLA and still no response from Desparking to multiple emails - and their website is also now down

I prebooked with Desparking to park in Citipark’s clipstone carpark. And I have been fined £170.

For my booking Desparking sent me an email confirmation/receipt. #4861.

I complied with the booking date and times. Ten weeks later I received an aggressive letter from DCBL debt collectors saying I owe them £170 for parking without a valid ticket. They say they are acting for a company called BaySentry solutions. No-one had contacted me in advance of this letter. Check out the major issues with DCBL and BaySentry on trust pilot.

Desparking now claim it’s nothing to do with them. And refer me to their terms and conditions.

They claim they’re a platform like Airbnb. Not only is this ridiculous attempt to exonerate responsibility but Desparking never provided details of their so called parking space “host”. So I’ve no idea whom I allegedly contracted with if it wasn’t Desparking. And Airbnb would go out of business overnight if they operated like this ie if the ‘hosts’ started fining the ‘guests’ x17 times the amount Airbnb charged for their stay and threatened them with legal action.

There is no point in this Desparking ‘platform’ if the ticket you receive is deemed not valid. I can only assume someone is committing fraud somewhere here.

I booked in advance. I have confirmation of payment and parking terms. Desparking told me initially that they would resolve the fine as an urgent priority. But now say it’s nothing to do with them. How is that even possible?

I have received a fine and a threat of legal action as a result of wrongly trusting Desparking.

Check the one star trust pilot reviews for Desparking. I wish I had. Desparking claims it’s a proud member of the British Parking Association. If that Association is of any standing then Desparking is degrading it.

All these companies (Desparking, Citipark, DCBL, BaySentry) are abusing the honest consumer and they act shamefully compared to other service industries. Yet they are given the ultimate privilege of access to customer personal information and are clearly exploiting this position.

Desparking can resolve this immediately by sending me the £170 payment for the fine which I will have to pay to avoid a CCJ and resolving the issue with their “host” whom they contracted with.

UPDATE: SEE DESPARKING REPLY - THEY ADMIT:

1. They’ll issue you with a permit to park “thank you for shopping with us”
2. The permit they issue can be deemed not valid.
3. You can be fined for having no permit to park. What they issue is worthless. I got a £170 fine.
4. Desparking say it’s nothing to do with them. That I need to sort out the “dispute” but they understand my frustration.

Paid for a parking space but was provided with incorrect information to access the parking bay. Recommend avoiding and using a more reputable brand like JustPark.

Affordable prices, great locations, and no hassle! I've service several times now and always had a positive experience. Highly recommend to anyone looking for a better parking solution.