I messed up and misunderstood the shipping time. I emailed them in a panic and they shipped me my package express shipping the next day! Saved my butt foreal!!!!!!!!!!! I will forever be a ride or die... Ver mais
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Veja o que dizem as avaliações
Hatte mich sehr auf meine Bestellung gefreut, leider hat sie nicht gut gesessen. Jeder Körper ist anders und im Jahr 2026 sollte es möglich sein, davon auszugehen, dass nicht alles passt und man sollt... Ver mais
A empresa respondeu
I had an amazing experience with this company. I originally ordered my outfit and it was too large but the process of getting store credit and returning the original so I could size down was swi... Ver mais
A empresa respondeu
I always feel AM-AZ-ING in these bodysuits, and people are always complimenting me and asking me where I got them from! The JOY and inspiration they provide, outweighs any ethical questions about... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
DevilWalking makes clothing out of this world! Find dope collections of rave outfits, costumes, festivals, and goth clothing! Worldwide Shipping!
Informações de contato
4,3
Excelente
149 avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta de Devil Walking
Hi Lies,
I am sorry if our services don`t suit your expectations!
Our processing time is 1-5 business days and is marked under each item on our website and in the email you receive after placing the order.
Since we shipped the order on time (on the third day of the processing time), we could not issue a refund for the shipment. Express shipping to Europe takes 1-2 business days, which is precisely how long it took for the package to arrive. Whether the transit time is one or two days is out of our control.
We even contacted DHL to expedite the shipment, but they couldn`t cooperate in this situation, as the package was not delayed.
Of course, we always refund our clients when the issue with the delivery is on our part or if a package is shipped late, but we cannot issue shipping refunds in situations where everything is shipped on time and is delivered within the given time frame.
xoxo,
Devil Walking team
Great experience
Great experience! Mel was super accommodating and helpful, I had ordered the wrong item and suggested instead of returning I do the free exchange which was definitely worth it!!
15 de julho de 2024
Avaliação não solicitada
Resposta de Devil Walking
Hi Angela,
Thank you for the amazing review!
Yes, the free exchange option is available to anyone who wishes to exchange a size without returning the order.
Feel free to contact us if you need any assistance in the future! We`ll gladly help you out!
xoxo,
Devil Walking team
I am very happy with my experience!!!
I am very happy with my experience!!!
I had to contact custumer service and they answered and solved all my questions and always in a really good mood.
Then, I recived my purchase and I fell totally in love 😻❤️🔥😻 it fits me so well
and the clothes are super wow!.
Thank you for the great experience!!!
28 de junho de 2024
Avaliação não solicitada
Resposta de Devil Walking
Hi Caroline,
Thank you for taking the time to give us this fantastic feedback!
We'll gladly assist you if you need any information or help with your future orders.
xoxo,
Devil Walking team
Best shopping experience ever <3
First of all the outfits are perfect! You will always feel unique and comfortable in devil walking. The costumer service is THE best, super polite and generous! I would definitely recommend ordering here. They are really fast and represent high quality!
21 de junho de 2024
Avaliação não solicitada
Resposta de Devil Walking
Hi Neele,
We are so pleased you love your outfits! Thank you for the feedback and your kind words!
If you ever need anything from us in the future, please don't hesitate to contact us. We will be more than glad to assist you!
xoxo,
Devil Walking Team
Not so happy with the service
Not so happy with the service, 1 week after ordering, no shipment. I asked if there was a problem. Answer, busy. bla bla bla but what is your deadline... euh why is that important? Then they advised express shipment (extra to pay), day after item is shipped and day after delivered... why could this not be done with standard shipping? I do not have a comfort feeling with this. Product is oké
20 de junho de 2024
Avaliação não solicitada
Resposta de Devil Walking
Hi Mevr. Willems,
As indicated on each product on our website, we process orders in 1 to 5 business days, not including the weekend. We asked about your deadline because we wanted to make sure your package arrived on time. We offered to update the shipping to express for $6, as we were still within the processing time. If we had stuck with the standard shipment, the package would have been late. Standard shipping to Belgium takes around 5-7 business days, while express takes only a day.
Of course, we always compensate our clients when we are late with a shipment. However, this was not the case. We mentioned that this period is busy for us, as we experience delays during the Pride season. But as your order has not been delayed, we have not updated the shipping for free.
We always strive to provide the best customer experience to our clients, so we aim to be transparent about possible delivery delays or setbacks.
I hope this clears this up.
xoxo,
Devil Walking Team
Excellent customer service
The support team at Devil Walking was very quick to respond to my inquiries and I like that it was personable and obviously not some bot. The ordering was easy, and the time it took to ship from purchase was fast. It also arrived at my doorstep in a very reasonable amount of time as I live in Canada. Will be buying again from Devil Walking.
6 de junho de 2024
Avaliação não solicitada
Resposta de Devil Walking
Hi Talaena,
Thank you so much for your kind words! We value the personal approach and strive to give our clients the best shopping experience.
If you need anything, please don't hesitate to contact us. We'll gladly help you out!
xoxo,
Devil Walking Team
Crazy Designes & Top Qualität
Super schnelle Lieferung (Express Shipping 1-2 Tage)
Top Qualität der bestellten Ware
Freundlicher Kundenservice
Würde ich auf jeden Fall weiter empfehlen und wieder dort bestellen :)
14 de junho de 2024
Avaliação não solicitada
Resposta de Devil Walking
Hi Julie,
Thank you for taking the time to rate our services! Your feedback is very much appreciated!
xoxo,
Devil Walking Team
Cute, comfy, always getting compliments
I've bought SO many cute outfits from this company over the years and I love it all! The material is nice and soft and stretchy and everything fits SO well, even though I don't have a very traditional body type. I recommend them to all my friends and ALWAYS get compliments on my outfits :) The customer service has always been easy and quick shipping.
1 de junho de 2024
Avaliação não solicitada
Resposta de Devil Walking
Hi Kristina,
Thank you for the fantastic feedback! We want everyone to feel beautiful wearing our clothes.
Please don`t hesitate to contact us if you need anything from us in the future!
xoxo,
Devil Walking Team
Great experience and product!
I absolutely love the bodysuit I bought, it fits beautifully and as a bonus, it zips up in the front so it’s easy to put on without help which is a really nice touch. The customer service I received was excellent—quick responses, attentive, and friendly. I’ll definitely recommend Devil Walking to others in the future. :)
30 de maio de 2024
Avaliação não solicitada
Resposta de Devil Walking
Hi Noah!
Thank you so much for the kind words and for recommending our brand! This means a lot to us!
If you need anything, please don't hesitate to contact us. We'll gladly help you out!
xoxo,
Devil Walking Team
Absolutely beautiful
I adore the bodysuit I got from Devil Walking! I wore it on stage recently and it looked so cool, fits perfectly and withstood all my crazy, splitty dancing! 10/10 highly recommend!
6 de março de 2024
Avaliação não solicitada
Resposta de Devil Walking
Hi Tara,
We`re glad you love the bodysuit! We`re sure you rocked in it!
If you need anything from us in the future, please don't hesitate to contact us. We're always here to help!
xoxo,
Devil Walking Team
Excellent products
Excellent products that looks just like the pictures, also amazing customer service!
17 de maio de 2024
Avaliação não solicitada
Resposta de Devil Walking
Hi Elin,
Thank you for taking the time to rate our services! Your feedback is very much appreciated!
xoxo,
Devil Walking Team
Great quality and service!
I love the quality of these clothes! The fabric is stretchy and breathable, perfect for your next rave/festival. When I needed the size of one of the sets I ordered adjusted, Teddy was very quick to respond and resolve the error I made when ordering my set. Compared to other big rave wear companies, this one is top tier!
2 de maio de 2024
Avaliação não solicitada
Resposta de Devil Walking
Hi Victoria,
Thank you for your kind words!
If you ever need anything from us in the future, please don't hesitate to contact us. We will be more than happy to assist you!
xoxo,
Devil Walking Team
Very responsive with the most friendly
Very responsive with the most friendly and helpful customer support. Also the item was exactly as expected. I’ll be coming back for more rave wear!
11 de abril de 2024
Avaliação não solicitada
Resposta de Devil Walking
Hi Theresa,
Thank you for taking the time to rate us! We appreciate the review, and we're glad that you love our stuff!
xoxo,
Devil Walking team
5 star customer service!!
My customer service experience has been 5 star. There were issues with shipping and didn't receive my order in time. When I reached out, they responded within 24 hours. Teddy was great! They offered me a full refund and a discount code that doesn't expire along with many apologies. I really appreciate the prompt response and the professionalism. I will def be ordering from them again.
23 de março de 2024
Avaliação não solicitada
Resposta de Devil Walking
Hi Yahaira,
Thank you so much for the review!
We'll gladly assist you if you need any information or help with your future orders.
xoxo,
Devil Walking Team
Excellent customer service!
So happy with my experience with Devil Walking. I had lot of issues with my local shipping provider and they sent back my order to the sender even if my adress was well written. When I reached out the service team they were very comprehensive with my big issue and kept in touch with me often.
I finally got my outfit (I wanted to wear it to an electronic show but couldn’t) but it is okay because I have a excuse to buy more tickets for shows and festival hihihihi very happy with the product and can’t wait to wear it!
Good quality and nice people!
21 de março de 2024
Avaliação não solicitada
Resposta de Devil Walking
Hi Carol-Ann,
Thank you for taking the time to rate us and for your kind words! We always do our best to fulfill all of our customer's expectations. We hope you find the best events to wear your outfit on!
If you need any other assistance in the future, you can always count on us!
xoxo,
Devil Walking Team
Disappointing
I placed an international order for express delivery last week and was reassured in email that my order would be shipped and delivered in time. Then over the weekend I received an email asking again when my deadline for delivery was. And today I was told that my order cannot be shipped in time although I think that if it had been shipped shortly after I made the order it probably would have arrived in time. I am extremely disappointed with my experience as it is now too late for me to try and order else where and I have completely wasted my time.
18 de março de 2024
Avaliação não solicitada
Resposta de Devil Walking
Hi Elizabeth,
We are sorry for the bad experience you had!
Our mission is to please each of our customers, and we always strive to ensure that all our clients get their packages on time. Unfortunately, sometimes, this is not possible because issues may arise that we are unable to solve.
Your order was for Israel, and as we are all well aware of the current political situation, shipping to Israel is quite challenging at the moment. When we told you we could deliver on time, the estimated delivery date was different from the date we saw when we tried shipping the package. Many flights to Israel are being delayed or canceled, which is beyond our control.
We would also like to inform you that when we canceled your order, we were still within the second day of the processing time and on schedule with the shipment. Given the unusual circumstances, we have provided you with all the information we had.
We immediately contacted you to inform you when we learned we couldn't fulfill your deadline as promised. We understand that this has caused you inconvenience, and we apologize for letting you down. We did our best to fulfill your order as quickly as possible, but as you can see, some things are out of our control.
xoxo,
Devil Walking team
Great customer service
Great customer service! I emailed questions before ordering that were answered promptly and were helpful. The quality of the clothes I received were great. I had to return a couple items because I’m a little too tall and Mel was extremely helpful with getting the items returned. Definitely recommend and will shop here again!
7 de março de 2024
Avaliação não solicitada
Resposta de Devil Walking
Hi Jamie,
Thank you for taking the time to rate us! We appreciate the review! If you need anything from us in the future, we`ll gladly help.
xoxo,
Devil Walking team
Devil walking is a great company
Devil walking is a great company, not just saying that. I recently had an incident where the delivery company lost my package and I emailed devil walking, they were quick to figure out the problem, at the end the delivery company declared my package got lost and these guys sent the same outfit and all and I didn’t have to pay a single thing a second time. Nice to know they care about their customers and the well being. I appreciate the people who helped me out and I’m forever grateful. I will definitely be getting my new package soon! Thanks so much guys, please keep up the great work and kindness, it’s appreciated. If I go to future raves I will continue to buy my outfits with these guys for sure! ❤️
26 de fevereiro de 2024
Avaliação não solicitada
Resposta de Devil Walking
Hi Ritu,
Thank you so much for your kind words! We are glad you finally received your order, and we'll gladly assist you if you decide to order from us in the future!
xoxo,
Devil Walking team
Amazing customer service and product!
This is my second order from devil walking and I cannot be more thrilled. I originally forgot to purchase the matching top and after an email to the company explaining what I had done they quickly made it right and sent me an invoice to get it corrected and sent in the same package as the bottoms. The outfit itself is amazing and fits like a glove. I cannot wait to wear this to Electric Forest this year!
8 de fevereiro de 2024
Avaliação não solicitada
Resposta de Devil Walking
Hi Michelle!
Thank you for the kind words! We`re sure you`ll look absolutely amazing wearing the set to Electric Forest!
xoxo,
Devil Walking Team
Happy Camper here !
Never ordered from Devil Walking but definitely will now
Super happy with my purchase
The size , the comfyness , the colors and design so vibrant !
It fit me so well !!
26 de janeiro de 2024
Avaliação não solicitada
Resposta de Devil Walking
Hi, Karla!
We are happy to see that you enjoy your purchase!
Thank you very much for your feedback!
xoxo,
Devil Walking Team
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