Devon Heaven Avaliações 

1.151
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

I sent a Cream Tea hamper to my mum for her birthday, she loved her present and very tasty! Delivered on time excellent service but the female delivery driver did not knock the door or ring the bell... Ver mais

Avaliado com 5 de um total de 5 estrelas

Bought for a friends birthday. The afternoon tea, was delivered on the date requested. The selection and quality I was told, were excellent. Enjoyed every morsel. 5plus stars all the way.

Avaliado com 5 de um total de 5 estrelas

The team was really thoughtful and responsive. I'd forgotten to add a message to go with the hamper, and they emailed me the next day to ask if I wanted to add anything. When the hamper arrived my par... Ver mais

Avaliado com 5 de um total de 5 estrelas

A gift for my mum on her 91st birthday during a heatwave. She had her first scone within minutes of arriving and the worked her way through the cakesand biscuits I added on. Everything was delicious... Ver mais

Detalhes da empresa

  1. Comidas, Bebidas e Tabaco

Informação fornecida por fontes externas variadas

Taste of the West Gold winning Devon hampers and cream teas by post. 100% local food with free UK delivery. 700+ 5 star review.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 84% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(1.151)

364 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Was purchased for my son and girlfriend…

Was purchased for my son and girlfriend who just had a baby. They absolutely loved it. Quality was brilliant stayed cool and was delivered on time. Well worth every penny spent. Will definitely purchase again.

23 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A gift with a difference!

I have used several times and the recipients are always delighted!! It makes a truly unforgettable gift! Prices are fair and delivery is great... will use whenever possible!

9 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

​Fantastic birthday gift

​Fantastic birthday gift! The hamper arrived exactly on my dad's birthday as requested. He absolutely loved it, especially the pasties and the beer. Highly recommend!

18 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy to order, delicious to eat!

So easy to order and select an appropriate delivery day. There is plenty to choose from for a variety of tastes and budgets. I sent this one all the way to Yorkshire for Father's Day and it arrived in great condition. I was informed that every aspect was delicious.

18 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The thoughtful choice

The speed of delivery and arriving in the promised timeframe was spot on. This was a father's day gift as Devon Heaven is a firm favourite of my parents, and I knew he would love it - as always, it brought a lot of joy to both of them. This is always a thoughtful choice of gift as it really shows you care. The quality is second to none and never disappoints.

19 de junho de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Father's day hamper

The hamper arrived on time BUT the packaging tape was hanging off the parcel which meant the parcel was upside down to prevent items falling out of the box. Each individual package of food was placed inside a chiller bag BUT each item was warm and the ice packs had melted which worried me about the freshness of the fridge items.
We decided to take the chance and eat the food which was delicious and we didn't have any repercussions.
It was just a shame to have this worry about a special gift for Fathers day

19 de junho de 2026
Avaliação não solicitada
logotipo da Devon Heaven

Resposta da Devon Heaven

Thank you so much for taking the time to share your experience. We’re delighted to hear the hamper was enjoyed, but we’re sorry the packaging and temperature of the items caused concern. The recent warm weather in the UK has made it more challenging for ice packs to maintain their effectiveness during transit, and this is valuable learning for us as we continue to improve. We truly appreciate your feedback as it helps us refine our processes.

Avaliado com 5 de um total de 5 estrelas

Ordered a hamper for our daughter

Ordered a hamper for our daughter, son in law and grandchildren to say thankyou for all their love and support now my husband has pancreatic cancer. They absolutely thought everything in the hamper was lipsmacking delicious!

21 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic hamper

Fantastic hamper - really nice quality treats, easy website to navigate and quick delivery too. I've bought a hamper from Devon Heaven before and they're always great. Thank you.

16 de junho de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Customer Services Issues - Order 256304

After ordering various items for my parents, who are both over 80, I later discovered that the scones had been left out of the order. I initially asked the company to send the scones a week later, and they agreed. However, I then found out that there was no use‑by date on the clotted cream. According to the website, the cream is made fresh daily and should be consumed within 3–4 days of manufacture.

On further probing the customer service representative seemed oblivious to the health risk of elderly people eating cream that would be 5 or 6 days past its recommended consumption window. Online resources confirm the health and safety risks and indicated the cream should be thrown away.

I therefore postponed the order for a few weeks and told my parents to buy some scones from the supermarket and eat the cream with those instead. I also asked Devon Heaven to include some fresh cream as a gesture of goodwill with the new batch of scones. The order arrived on Friday, but there was no cream included with the scones. Because of the heatwave, my parents were unable to leave the house, so they couldn’t go to the supermarket. As a result, they had to eat the scones without any clotted cream.

In short, Devon Heaven markets itself as a premium brand, yet they advised that it was acceptable for pensioners to consume expired cream. On top of that, they couldn’t even provide a single pot of cream as a goodwill gesture.

Update following Devon Heaven's reply: In no way does their response address the issues raised in my review.

Firstly, no cream was included in the order delivered on 25 June despite the reply above saying otherwise. Just for clarification. (My original review stated 'The order arrived on Friday, but there was no cream included with the scones.')

Secondly, Devon Heaven now states that the cream remains suitable for use within a 4–5 day timeframe. However, in previous correspondence they indicated a 10-day window despite the potential health risks. This inconsistency raises further concerns about the accuracy of the information being provided to customers.

Their reply does not resolve the key issues I highlighted and instead introduces additional contradictions. I will be contacting Devon Trading Standards to seek clarification and guidance regarding this matter, as I have been unable to obtain a clear and consistent explanation from the company.

26 de junho de 2026
Avaliação não solicitada
logotipo da Devon Heaven

Resposta da Devon Heaven

Thank you for your review. We’re sorry you felt let down, but we’d like to clarify a few points. Both fresh cream and scones were dispatched together on 25th June, with tracking confirming delivery on 26th June. Our clotted cream is made fresh daily without preservatives, which is why it does not carry a supermarket style use by date. We assure customers that it is safe to consume within 4–5 days of dispatch, and we provide clear storage instructions in our FAQ and also include this info in the hamper to help maintain quality.

We will take this feedback on board to keep improving our service.

Avaliado com 1 de um total de 5 estrelas

Dont Order Individual Items from this Site

I can see most reviews are good. Sadly mine isn't. I ordered multiple items to make up a Father's Day celebration of afternoon tea and prosecco. The prosecco didn't arrive along with another out of stock drink. No communication. No substitution. In fact nothing until I told them what had happened. When you send a gift the recipient doesn't know what was ordered. But a photo of my father with his gift showed what was missing. I can't help but feel dubious about this. I felt cheated and so sorry for them. They are very aged. Then no apology. Prosecco sent. Refund made. Devon Heaven do not seem to understand the whole sentiment of the gift was spoilt. So if you order from this site only order hampers completed not separate items as the items of value in my experience dubiously went astray

23 de junho de 2026
Avaliação não solicitada
logotipo da Devon Heaven

Resposta da Devon Heaven

We would like to reassure you that we never intentionally omit items from any order. In this instance, after investigating what happened, we identified that a packing error occurred involving a temporary team member. While this does not excuse the disappointment caused, we hope it helps clarify that there was no deliberate intent.

As soon as we were made aware, we acted quickly to put things right by sending the missing prosecco and issuing a refund for the out of stock item. Under normal circumstances, if an item is unavailable, we would substitute it with an appropriate alternative, and we regret that this did not happen here.

We take feedback like this seriously and are reviewing our processes to ensure better quality checks and communication in the future.

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