Devon Heaven Avaliações 

1.151
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

I sent a Cream Tea hamper to my mum for her birthday, she loved her present and very tasty! Delivered on time excellent service but the female delivery driver did not knock the door or ring the bell... Ver mais

Avaliado com 5 de um total de 5 estrelas

Bought for a friends birthday. The afternoon tea, was delivered on the date requested. The selection and quality I was told, were excellent. Enjoyed every morsel. 5plus stars all the way.

Avaliado com 5 de um total de 5 estrelas

The team was really thoughtful and responsive. I'd forgotten to add a message to go with the hamper, and they emailed me the next day to ask if I wanted to add anything. When the hamper arrived my par... Ver mais

Avaliado com 5 de um total de 5 estrelas

A gift for my mum on her 91st birthday during a heatwave. She had her first scone within minutes of arriving and the worked her way through the cakesand biscuits I added on. Everything was delicious... Ver mais

Detalhes da empresa

  1. Comidas, Bebidas e Tabaco

Informação fornecida por fontes externas variadas

Taste of the West Gold winning Devon hampers and cream teas by post. 100% local food with free UK delivery. 700+ 5 star review.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 84% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(1.151)

364 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Ordered and delivered to address last letter of postcode had a typo

Ordered. Chose a date. Company emailed and said not available. Didn’t see email until late in the day. Chose next day. Told it would be a day late so from a Tues delivery to a Fri. Received an email from dpd with photo not the door of property id selected. Devon Heaven after numerous emails stated my browser had picked the wrong post code. It was their drop down address online! Refused to refund and redeliver unless I reordered 😡 I wouldn’t touch this company again!!

10 de abril de 2026
Avaliação não solicitada
logotipo da Devon Heaven

Resposta da Devon Heaven

Thank you for your feedback. To clarify, during checkout, customers are responsible for verifying their complete delivery address before placing the order. As our products are perishable, an incorrect address results in a loss we cannot recover and also we're also unable to claim compensation from DPD in these cases. We responded to your initial email within our standard business hours on Monday morning. As the address error occurred during your checkout process, we're unable to refund or waive reorder costs.

Avaliado com 5 de um total de 5 estrelas

Excellent hampers

Received a hamper from my daughter for my birthday. So pleased with it that I ordered one for my mum for mothers day. She was delighted. Top quality products and ingredients. Delivery excellent.

13 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect gift!

I bought a hamper of 4 scones, cream, jam and tea for my Mum's birthday. She and my Dad absolutely loved it! Ordering online was very easy. Delivery was on time. Presentation of the gift was lovely. I wasn't with them when they received it but they kindly video called me so I could watch them chow down on the delicious looking scones! A perfect gift that I would highly recommend!

21 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fabulous company

Hi would just like to say thee afternoon tea hamper I ordered was 1st class. My elderly aunt was delighted, a great big thankyou. You kept me informed about delivery which is always a help.i have used you many times and you've always delivered on time. Good to support a local Devon company. Long may you continue. ☺️

28 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant service

Brilliant service, easy to order and pay. It arrived on time. I usually send flowers for my Aunts birthday so she was delighted with an afternoon cream tea

20 de março de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Gluten free hamper - tasty but late

I ordered a gluten free hamper as a gift well in advance of when I needed it. Unfortunately the day before it was meant to be delivered I got an email saying they didn't have any gluten free scones in stock. I understand that this may happen but I didn't have any time to source anything else so had to go ahead with the order that arrived three days late. It ended being an extra day late than expected as it was delayed at the courier side too (I was worried about the cream...). Completely understand this happens but felt there wasn't much empathy from the company that this was a very much pre planned gift that was now very late.
The recipient was delighted with the gift and said it tasted brilliant so I'm really happy with that.

20 de março de 2026
Avaliação não solicitada
logotipo da Devon Heaven

Resposta da Devon Heaven

Thank you for your honest feedback. We’re very sorry for the late notice about the gluten‑free scones and for the delays that followed. We regret that our communication didn’t feel as empathetic as it should have. We’re really pleased to hear the recipient loved the hamper and enjoyed the quality and we truly appreciate you taking the time to share your experience.

Avaliado com 5 de um total de 5 estrelas

Nice treat

Ordered for my mum as a mothers present.
Turned up on time and my parents enjoyed it immensely.
Said all was fresh, well packed and tasty.

17 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fabulous Mother’s Day surprise

Fabulous Mother’s Day surprise! I was able to order in advance for delivery in time for Mother’s Day, as I was not able to see my mum in person. Huge scones with plenty of jam and cream to use afterwards as well. I also added some biscuits and cakes, which were equally delicious by all accounts. Presented really nicely and so easy to order

14 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Would recommend Afternoon Tea & Cake Hamper

This was the first time I ordered a cream tea online and, given the competing online businesses, I chose Devon Heaven as it looked best value for money (Afternoon Tea & Cake Hamper). Ordering and delivery went smoothly, and my parents were delighted with the hamper and various treats that came with it which lasted well beyond one sitting! I would happily use again and recommend to others thinking of gifting an afternoon tea package.

13 de março de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I ordered early in the week and asked…

I ordered early in the week and asked for the Saturday delivery so that the order was here for Mother’s Day, I didn’t receive it until the Monday after Mother’s Day, also the clotted cream lid was half open, not a good first order, not sure I’ll be ordering again if I’m honest.

10 de março de 2026
Avaliação não solicitada
logotipo da Devon Heaven

Resposta da Devon Heaven

We’re very sorry to hear this especially for a first order. From your description, it’s possible that our team might have replaced the cream for you, but we’d need a little more information to confirm. Please contact our customer service team directly with your order details so we can look into the delivery and packaging issue and put this right for you.

Avaliado com 2 de um total de 5 estrelas

Delivery mess up

Good service from Devon Heaven, however appalling service from DHL couriers. My order was for my mum for mother's day therefore i chose the delivery day for the day before. DHL decided to delay the delivery even though it is fresh food that cannot be eaten after a few days. They delivered 2 days late and i refused delivery. Devon Heavon customer service were good, ordered a replacement to be delivered next day. Unfortunately DHL did the same thing and delayed the order. This time by one day. My mum did take delivery of it and she enjoyed the hamper. However the whole thing was spoilt as it was meant to be for mother's day. Devon Heaven advised they would refund me but i have not received anything. This has put me off ordering again which is disappointing as ive used them alot in the past

14 de março de 2026
Avaliação não solicitada
logotipo da Devon Heaven

Resposta da Devon Heaven

Thank you for taking the time to share this. We’re truly sorry for the repeated courier delays. While we did our best to resolve this with replacements, we appreciate that this did not make up for the experience. We have since changed our delivery partner to help prevent this from happening again. I encourage you to contact our customer service team to resolve this promptly.

Avaliado com 5 de um total de 5 estrelas

Amazing hampers

Amazing hampers! I ordered one for me and one for my daughter and Mum and we had a virtual afternoon tea because we all live miles apart.

The scones were lush, lovely jam and cream and the brownie was tasty too. All wonderfully presented.

14 de março de 2026
Avaliação não solicitada

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