Deyongs Ltd Avaliações 

161
•
O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ordered two throws stupidly through Not on the high street. I have found out that Deyongs have inflated the price 3 x times the cost on other sites. As soon as I completed the order I contacted them v... Ver mais

Avaliado com 1 de um total de 5 estrelas

absolutely appalling service. Item ordered turned out to be twice the price of everywhere else. The email address on website was wrong so could not contact customer services. When finally sent notice... Ver mais

Avaliado com 5 de um total de 5 estrelas

We purchased a snuggle touch throw mid December online directly from Deyongs website, at the busiest period. We honestly weren't expecting it any time soon but it was delivered just 72hs of placin... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I ordered a duvet set through Debenhams which was despatched by Deyongs. Yodel failed to deliver the parcel four times. Deyongs customer service provided a replacement through a different carrier (w... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de artigos domésticos
  2. também em
  3. Loja de artigos para cama, mesa e banho
  4. Loja de Roupas de Cama

Escrito pela empresa

Deyongs has been part of British homes since 1846, making it one of the UK’s oldest and most trusted names in quality home textiles. Best known for luxurious bedding, soft towels, and stylish throws, Deyongs continues to combine heritage craftsmanship with modern design. Still a family-run business, Deyongs is now led by seventh-generation brothers Daniel and Oliver Deyong. They carry forward the company’s long-standing commitment to comfort, quality, and innovation in every product they create. In the 1960s, under the guidance of Sim and David Deyong, the company became one of the first in the UK to import textiles from Hong Kong and India. Their forward-thinking approach helped establish valuable international partnerships with the best mills and manufacturers. Later, Michael Deyong expanded this global sourcing network, introducing high-quality products from European and South American factories — many of which remain trusted partners to this day. This legacy of global sourcing is matched by a firm commitment to ethical production. Every item is crafted in independently audited factories, ensuring that quality, innovation, and social responsibility remain at the core of the Deyongs brand. Today, Deyongs offers a wide range of premium products under respected brands such as The Lyndon Company, Lobster Creek, and Deyongs 1846. Each collection is developed with a focus on soft textures, durable finishes, and timeless style — designed to enhance everyday living. Deyongs continues to grow while staying true to its roots: delivering affordable luxury and dependable quality for every home.


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

161 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,8

Todas as avaliações

(161)

12 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Quality Throw

Website easy to follow.
Excellent reductions in the sale section.
Good quality throw ordered … yellow background with Cranes .. the birds.
Will be great to use on those Summer evenings especially in the North East where it can get chilly.
Thanks Deyongs from Rachel

27 de fevereiro de 2025
logotipo da Deyongs Ltd

Resposta da Deyongs Ltd

Thank you for your lovely review Rachel. We're glad to hear you're happy with the quality and the sale finds.
Hope you enjoy your new throw!

Regards
Deyongs Team

Avaliado com 5 de um total de 5 estrelas

Great quality at a very good price

Quick delivery. Beautiful bedlinen, colorful and of high quality. At amazing price too! I order for a second time and will definitely be ordering again in the future. Highly recommend.

26 de fevereiro de 2025
logotipo da Deyongs Ltd

Resposta da Deyongs Ltd

Thank you very much for your lovely review. pride ourselves on our own designs, as well as our commitment to quality. Be sure to keep an eye on our website for exciting new items coming soon!

Deyongs Team

Avaliado com 5 de um total de 5 estrelas

Great value and top quality

24 de fevereiro de 2025
logotipo da Deyongs Ltd

Resposta da Deyongs Ltd

Thank you for your feedback, we're thrilled you're happy with your purchase. Be sure to keep an eye on our website for exciting new items coming soon!

Deyongs Team

Avaliado com 1 de um total de 5 estrelas

I sent back an item for a refund and it…

I sent back an item for a refund and it was slightly out of the returns timeframe (which didn’t know) they have made me purchase a Royal Mail postage label so they can post it back to me. Very childish and bad customer service. I won’t be using Debenhams again.

25 de fevereiro de 2025
Avaliação não solicitada
logotipo da Deyongs Ltd

Resposta da Deyongs Ltd

Dear Louise,

We’re sorry to hear about your experience. We do have a 30-day return policy, which is clearly stated on our website, marketplaces, and on the delivery note included with your order. That being said, we always strive to be as flexible as possible with return times and rarely reject returns due to being slightly out of the timeframe—unless the delay is significantly long.

However, we understand that return policies can sometimes be overlooked. If you’d like us to review your case again, please feel free to reach us out to customerservices@deyongs.com and we’d be happy to assist you.

Kind regards
Customer Service Team

Avaliado com 5 de um total de 5 estrelas

Good quality towels

Good quality towels, quick delivery.

17 de fevereiro de 2025
logotipo da Deyongs Ltd

Resposta da Deyongs Ltd

Thank you so much for your feedback! We take pride in offering quality products and we're thrilled you're pleased with the towels. Thanks again!

Avaliado com 5 de um total de 5 estrelas

great service ordered and delivered in…

great service ordered and delivered in 24 hours, products were of good quality and as described

20 de fevereiro de 2025
logotipo da Deyongs Ltd

Resposta da Deyongs Ltd

Thank you so much for your feedback! We're really happy to hear that you're pleased with your purchase and that it arrived quickly. We take pride in offering quality products, and it's great to know we met expectations. Thank you very much again!

Avaliado com 1 de um total de 5 estrelas

Didn’t get the item that was ordered…

Didn’t get the item that was ordered originally! And then got something that is not a good quality at all very disappointed this time!

14 de fevereiro de 2025
logotipo da Deyongs Ltd

Resposta da Deyongs Ltd

Thank you for your feedback. We understand your frustration, but we'd like to kindly point out that the towels you originally ordered were out of stock, and in response, we reached out to offer a higher premium alternative at the same price, which you accepted. We always aim to ensure our customers are fully satisfied. If the replacement doesn't meet your expectations, we offer easy returns and would be happy to assist you with the process. Please feel free to contact us if there’s anything further we can do for you.

Kind Regards
Customer Services Team

Avaliado com 1 de um total de 5 estrelas

Avoid shopping with this brand there quality is poor.

I purchased a bedsheet, this found defective after nights use there was a nick in the fabric, and the quality lacked we didn’t like it and returned it but however cause we used it we thought it would be prudent to wash it.

They rejected my return based on that I had used it. I am a honest customer but seen as the quality of the product was poor I didn’t want a replacement.

19 de fevereiro de 2025
Avaliação não solicitada
logotipo da Deyongs Ltd

Resposta da Deyongs Ltd

Thank you for your feedback Simon. After reviewing the situation, we believe your review is unfair, as we refunded you as a goodwill gesture despite the poor condition of the returned product.

As per our policies, we don’t accept returns for used items, especially if the issue arises from quality expectations. Had this issue been raised before use or washing, we would have processed a refund immediately.

Since we've already refunded your order in full, we kindly ask that you amend your review, as it doesn’t accurately reflect the situation.

We appreciate your understanding and are here if you need any further support.

Deyongs Team



Avaliado com 5 de um total de 5 estrelas

Sent back a delivery accidentally to…

Sent back a delivery accidentally to Deyongs due to an incorrect label, Laura was ever so helpful she left a msg saying that I had sent it to wrong company and to contact her which I She quickly located my package and advised to send her the correct label and she will reroute it with the new label.
Laura was super efficient Polite has excellent customer service skills and very courteous.
If more companies could have staff like Laura it would be brilliant.
She is a super star.

11 de fevereiro de 2025
Avaliação não solicitada
logotipo da Deyongs Ltd

Resposta da Deyongs Ltd

Thanks so much for your lovely feedback! We're really happy to hear that our team was able to help sort everything out quickly for you and we will share your feedback. We’re committed to providing the highest standards of customer service in every aspect of our work, and your feedback motivates us to continue improving.

We really appreciate you taking the time to share this, and we’re looking forward to assist you again soon!

Avaliado com 5 de um total de 5 estrelas

Great customer service - Delivery re-route

Had a delivery mishap due to an incorrect label sent by us and Laura was ever so helpful. Excellent customer service. She quickly located our package and rerouted it with new label. Polite and courteous. Well deserved 5 star.

30 de janeiro de 2025
Avaliação não solicitada
logotipo da Deyongs Ltd

Resposta da Deyongs Ltd

Hello,

Thank you so much for your kind word, We're so glad we could help sort out the mix-up and hope you have your parcel back. We truly appreciate your feedback , thanks again!

Avaliado com 5 de um total de 5 estrelas

Exemplary Customer Service

Brilliant customer service response to a delivery problem. The items I purchased are beautifully packaged and very good quality. Delighted.

18 de janeiro de 2025
Avaliação não solicitada
logotipo da Deyongs Ltd

Resposta da Deyongs Ltd

Thank you so much for your kind words Diana. We’re thrilled to hear you’re happy with the quality of your items and our customer service. It’s our goal to provide a seamless experience, and we’re delighted we could meet your expectations. Thank you again!

Avaliado com 5 de um total de 5 estrelas

Excellent customer services

I contacted customer services as I had a query about a throw I had seen. I got a quick response and then further follow up. I communicated via email and then via a phone call.
My query was dealt with and L, the person I spoke to, was very pleasant and efficient.
I had another query following a browse of the website and L is going to try to help with that too.
First class service and a great product too. Thank you Deyong.

10 de janeiro de 2025
Avaliação não solicitada
logotipo da Deyongs Ltd

Resposta da Deyongs Ltd

Thank you so much for sharing your experience Catriona. We're so glad to hear that we were able to assist you efficiently with your queries. We're here to help anytime, thank you for choosing Deyongs!



Avaliado com 1 de um total de 5 estrelas

Received the wrong products, not what I ordered.

Bought 2 throws, 1 for a Christmas present, the other for myself, what I received was 2 completely different throws, with a note saying they were out of stock of the ones I ordered and they sent their choice of replacement, instead of contacting me first and asking if I would be happy with a replacement they took the liberty of giving me a hideous replacement. One of the 2 I wouldn’t even think of buying due to the design and colour, the other was totally the wrong colour scheme, I would have preferred a refund! I would steer clear of this company. I bought through Debenhams so I’m hoping I can get my money back. We will see what happens.

22 de dezembro de 2024
Avaliação não solicitada
logotipo da Deyongs Ltd

Resposta da Deyongs Ltd

Thank you for your feedback, and we’re truly sorry to hear that you were disappointed with the replacement throws. We understand how important it is to receive exactly what you ordered, especially for a gift. The navy option we sent was selected because it is one of our most popular choices, and we hoped it would be a suitable alternative. However, we fully appreciate that personal preferences vary, and we sincerely apologize for any inconvenience this may have caused.

We have already processed your refund, and we hope that this helps resolve the matter. If there’s anything else we can do, please don’t hesitate to reach out. Thank you again for sharing your thoughts, and we wish you all the best.



Avaliado com 1 de um total de 5 estrelas

DO NOT BUY FROM THESE SCAMS

DO NOT BUY FROM THESE SCAMS! Am a big online shopper and bought stuff from debenhams which were Deyong products. I kept one and returned the other in its original packaging (as you would). They didn't respond to any queries, and eventually came back to Debenhams with the below!

They cut off the label from my returns bag and stuck it onto the actual snug throw to fake my return with a picture and said "it was returned like this"!!!! which in no shape or form makes any logical sense. They went through all of this scam behaviour for a £20!!!! It is a disgusting business ethics and I do hope they go bust within no time!

10 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Do not buy from this company

Do not buy from this company. Refused my refund because I was unable to put the picture of duvet set in with the duvet,as squeezing it back into the bag would have ripped it. They also said I could not get a refund because they didn't like my reason for return and to add insult to injury if I wanted the duvet cover back,I had to send them a return label. Thankfully I was refunded by b a q as I purchased it from there website, after complaining and receiving incomplete pictures of my return from this sham of a company. Shame on you.

24 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Currently in dispute

Currently in dispute, I ordered 2 supersize duvet sets, via Debenhams website. As soon as I opened the first I realised it was too thin a fabric not what I wanted. I folded as best I could, wrapped the ribbon around it and attempted to squeeze it back in the bag, I tried my very best. They have refunded the unopened duvet set but not the opened one, as apparently the packaging is “damaged” . The duvet is in its original condition, have you tried squeezing one into the bag? It would just take an expert or machine to repack, but they’re refusing to even partially refund as per their Ts and Cs. (I can pay the postage for it to be returned to me, but why would I do that when it’s not the quality I want?)

12 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Fake company i order duvet

Fake company i order duvet, pillows, towel and duvet cover and out of that i only recieved 2 items that is duvet cover and pillow.. wheres the rest i have sent debenhams the emails that i got sent from deyongs.. 2 sepertae email with same tracking number fro both but bothe orderes are seperate becareful if you order from them their frauds .. i have contacted my bank and they are gonna issue a warning to them if i dont get my items in good condition.. i was suppose to order 4 more duvets thank god i didnt order it or else they would have stole my money.. Deyongs look out for a letter from my bank as its fraudly you have taken my money. And luckily the delivery guy took image of what i was sent.

23 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible fabric quality, no customer service

I bought quite a few bedding items a while ago, moved house and didn't use them immediately. I opened two matching pillow cases, branded as 'The Lyndon Company - Savoy' which are supposed to be their premium brand and one of them is awful, the fabric weave is faulty, full of holes, loose weave and stained and a different colour to the other one. I appreciate my contract is with the retailer, but after moving counties, I cannot recall where I bought these. Deyongs are not in the slightest bit interested in helping, despite their rotten quality check process. Avoid this brand, useless if you have a problem and ask for help.

10 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful quilt cover set

Bought a Paper Poppy quilt cover set in the sale via Debenhams website . The quality is absolutely superb and the print is beautiful, just as shown in the photos. I read some poor reviews of this company and wondered if my purchase was going to be a waste of money but I am delighted with it . The Lyndon Company items are their premium brand and I for one wouldn’t hesitate in buying from them again .

7 de abril de 2024
Avaliação não solicitada
logotipo da Deyongs Ltd

Resposta da Deyongs Ltd

Hi Carol, thank you for your review and we are very happy to see you love the Paper Poppy design. It is unfortunate with some of the bad reviews, some are fake but trust pilot doesn't act on it. If we were that bad Debenhams would't allow us to trade. We look forward welcoming you back, we have some super new designs on The Lyndon Company launching soon that we are very excited about :)
Kind regards
Deyongs Team

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