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Welcome to Dialcustom.com, where we create unique, handmade watches just for you. Pick your favorite case, dial, and band to match your style. We use top-quality materials to craft watches perfect for anniversaries, weddings, or birthdays. From elegant designs for her to bold ones for him, we offer something for everyone. Plus, enjoy up to 40% off on family gifts for Father's Day, Mother's Day or Christmas gift, all packaged in beautiful boxes with tracking. Make it a special gift for someone you love, we’re here to bring timeless piece that they will cherrish forever!
1001 SOUTH MAIN SUITE 700, 59901, Kalispell, Estados Unidos
3,9
8 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
the watch is cute, order arrives pretty fast, I received it after 2 weeks, love how it came out.. I should've chose black, but silver is beautiful too.. my family couldn't understand how they do the picture printing on it and they like it.. if I read this give me the code so I can give it to my brother they really want to purchase one for themself too. happy with my purchase
I love my watches, ordered in June and received it just today, it's cute packed in a lovely box. I did get nervous because I stopped seeing the tracking moves for a few days. My husband loved his father's day gift too.
I ordered a dial, never received any sort of email or text confirmation. So I waited a month thinking it was a slow company. But I still never received anything. Had to dispute the charges on my card. Really a disappointment don’t waste your time
Resposta da Dialcustom.com
Thank you for sharing your experience, and I am very sorry to hear about the frustration this situation has caused.
Could you please provide your order ID number so our team can locate your order details right away?
Once we have your order information, our support team will contact you directly by email to further investigate the issue and assist you with resolving this case as quickly as possible.
We sincerely apologize for the inconvenience and appreciate the opportunity to look into this for you.
I placed an order to give my partner a gift from my daughter for Christmas everything was so straight forward and easy. My partner loved the watch. Went to go take the links out so it would fit but noticed the face was coming loose at the frame, I messaged on Facebook to only query how to take the links out but queried the face frame being loose. Could not fault the company in any which way they were so quick to arrange to get a new watch made for me and sent out, it is perfect also added in a link tool for me ☺️ definitely couldn’t fault the customer service. Would definitely look at placing an order in the future and pass on to family and friends if they’re looking for any custom watches I will direct them to dial custom without a doubt! Thank you.
Resposta da Dialcustom.com
Thank you so much for taking the time to share your experience with us 🥰
On behalf of our entire team, we truly appreciate your kind words and thoughtful feedback.
I’m especially grateful for your patience and understanding while we worked to resolve the initial issue. Your support means the world to our team.
We sincerely hope your watch becomes a meaningful keepsake for your family for years to come.
I was skeptical at first but honestly I’m glad I ordered . My husbands watch arrived today and it is STUNNING ! It’s more lovely than I could have ever imagined ,
Resposta da Dialcustom.com
Hi Natalie! Thank you so much for taking the time to share this absolutely wonderful review - it truly made our day! 🥰
Knowing that it brought your loved one such joy makes all the careful handwork absolutely worth it.
Thank you for trusting us with something so special and personal.
If you need any support on the product and service, I'm happy to help! ✨
All the best to you and your family,
Gary - Dialcustom Support 💝
My husband lost his father two months ago, and I wanted to find something meaningful for him. When I discovered DialCustom, I knew a custom watch with our family picture would be a thoughtful gift. The quality exceeded my expectations, and the image turned out beautifully. When he opened the box, he took a moment to appreciate it, and I could tell it meant a lot to him. Now, he wears it every day, and it’s a special keepsake that he truly values. I’m very happy with this purchase and will definitely order one for myself as well!
The watch was a surprise from my wife to me as I lost my mum early last year. I opened the box and was very overwhelmed to see a well presented box with a watch inside with a picture of myself and my mum. I broke down. I didn't know something like this could be done. I love it
Resposta da Dialcustom.com
Thank you so much for sharing this beautiful and deeply personal experience with us ❤️
We are truly honored to have been a small part of preserving such a meaningful memory for you. Your story means so much to our team, and we’re incredibly grateful for your kind words.
Wishing you and your family comfort, love, and cherished memories always 💖
Best customer service and support ever. Gary reached out when I placed my initial order to confirm the details and design were all correct and no adjustments or changes needed
Delivery took quite awhile to get here
When it arrived, it wasn't what I expected in terms of quality so I reached out to Gary via email and sent photos of the product. He reached out and offered a replacement which was so much better and came a lot quicker than the first as well
I asked for a new design as it seemed a bit strange to have two similar (even if the first would be put in our baby's keepsake safe box for when he's older)
I cannot fault the company for the way they managed the issue and also the contact from start to finish
Would highly recommend
Resposta da Dialcustom.com
Thank you so much for taking the time to share your experience with us 🥰
On behalf of our entire team, we truly appreciate your kind words and thoughtful feedback.
I’m especially grateful for your patience and understanding while we worked to resolve the initial issue. Your support means the world to our team.
We sincerely hope your watch becomes a meaningful keepsake for your family for years to come.
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