After months of frustration with Digital Fibre, it was a pleasure to speak with Mae. She quickly became aware of my concerns about inaccurate invoices and promptly calculated and agreed the credits. S... Ver mais
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Veja o que dizem as avaliações
Today I spoke to Belle. I’ve been having issues since moving companies. With what Belle assisted with she was very professional & helpful. There are still a few things that are to be sorted out with d... Ver mais
Currently unhappy with the level of service/communication I am receiving from Chloe in the legal department. Could you please give me the email for the complaints department. I’ve asked for a callback... Ver mais
We have had to ring quite a few times with queries to our bills. Things are added on that we have not asked for. We changed recently to Digital Fibre because they were cheaper than BT but now within... Ver mais
Informações de contato
First Floor, Rostrum House, London Road, Maidstone, ME16 8PY, Kent, Reino Unido
- 0330 912 2819
- support@digitalfibre.uk
- digitalfibre.uk
3,6
Bom
414 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 44% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
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I can only comment on my experience…
I can only comment on my experience today. Leanna was very helpful and sorted out my prioblem for me. Thank you Leanna.
27 de abril de 2026
Avaliação não solicitada
Resposta da DigitalFibre
Thank you for your feedback! We’re glad to hear that Leanna was able to help and sort out your problem for you today.
So far I have not had a callback from…
So far I have not had a callback from your automated telephone service(only once which said someone else would call me back, didn't happen) Queried bills still arriving from my old supplier, no call back but next day recieved a bill from you accounts dept. for 3 months service after 5 weeks of you taking over my service. very poor
20 de abril de 2026
Resposta da DigitalFibre
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
Leanna was very articulate and…
Leanna was very articulate and friendly, made the process of sorting out my problem very easy,
20 de abril de 2026
Avaliação não solicitada
Resposta da DigitalFibre
Thank you for your feedback! We’re really pleased to hear that Leanna was articulate, friendly, and made the process of resolving your issue easy.
Thank you to Leanna for helping me with…
Thank you to Leanna for helping me with my concern. She was reassuring on the phone and listened to me.
After the telephone call, Leanna had carried out what she said she would and a refund appeared in my account.
I am pleased on the whole with the level of customer service I have been receiving. The call back system works well when I have used it.
22 de abril de 2026
Avaliação não solicitada
Resposta da DigitalFibre
Thank you for your feedback, Charlotte. We’re really pleased to hear that Leanna was reassuring, listened carefully, and followed through on what she said she would do, resulting in your refund being processed.
It’s also great to know you’re satisfied with the overall level of customer service and that the call-back system has worked well for you when used. We’ll be sure to pass your kind words on to Leanna and the team.
very polite and helpful
15 de abril de 2026
Avaliação não solicitada
Resposta da DigitalFibre
Thank you for your feedback! We’re glad to hear you found the service very polite and helpful. We appreciate you taking the time to let us know. If you need anything further, we’re always here to help
We have been with Digital Fibre since March 2025
We have been with Digital Fibre since March 2025, out of the 12 months only half of the invoices have been correct, overcharging seems to be their speciality, they do credit our account but trying to get through to customer services is a nightmare, they now have brought in a policy where the full credit is not refunded at once, it is pro rata back onto your account for the remaining period of your contract, even when the overcharging is a fault at their end. We were also told we would be charged £42.99 per month for the 24 month contract when we signed up, they have this month added a rental charge of £14.99 with no communication to explain why, I have spoken with customer services to say that charge will be added onto my account for the remainder of my contract, and their is nothing we can do about it, I would advise anyone thinking of signing up with Digital Fibre not to do so, I wish we had not,
22 de abril de 2026
Avaliação não solicitada
Resposta da DigitalFibre
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
Spoke to a young lady named Bella who I…
Spoke to a young lady named Bella who I must say was so professional .Bella explained all my queries and offered alternatives .I would definitely endorse your business with people like her working for you .
13 de abril de 2026
Resposta da DigitalFibre
Thank you for your feedback! We’re delighted to hear that Bella provided such a professional service and took the time to clearly explain your queries and offer alternatives.
They have no communications
They have no communications, no technical service, no knowledge. They can't even follow up an email or phone call, their internal escalation process does not work.
can't reach them i have been promised a better price and 3 phones for business, got 1 phone and bill went up too
20 de abril de 2026
Avaliação não solicitada
Resposta da DigitalFibre
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
Absolutely disgusted by the Customer…
Absolutely disgusted by the Customer Service level deemed acceptable by the business.
My elderly mother has been significantly overcharged (in to the hundreds of pounds) and despite various emails and calls I have been given conflicting information, no route to resolution and ongoing overcharging.
Waiting on the customer careline for over an hour each time, waiting over 2 weeks for a response to emails.
I have no other option to progress via Legal and the ombudsman.
Shocking.
20 de abril de 2026
Avaliação não solicitada
Resposta da DigitalFibre
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
Resposta da DigitalFibre
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
Resposta da DigitalFibre
Thank you for your feedback! We’re really pleased to hear that Mae was great on the phone and very helpful. We’ll be sure to pass your kind words on to her. If you need anything further, we’re always here to help.
Do not use this firm.
Do not use this firm.
They have left us with no phones for 7 weeks.
They have no communications, no technical service, no knowledge. They can't even follow up an email or phone call, their internal escalation process does not work.
To follow bad with worse they have now leaked nearly 100 email addresses out to the public.
Update:
In light of the standard response issued to the review, I'm fairly sure that these guys couldn't even find each other in an empty room.
16 de abril de 2026
Avaliação não solicitada
Resposta da DigitalFibre
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
Regret switching from Daisy
It is now more than 6 months since I switched to Digital Fibre from Daisy with a promise of a seamless transition. The phones initially would not work for 6 weeks as they were supplied without a voip, gooche or 1.100 code (no I dont know that means) so had to get a telephone engineer to sort them out. This cost £201.30. So far I have not had the credit agreed by Digital and Daisy are still charging me as well as seeking a cancellation fee of nearly £800.0. Be wary of promises that sound to good to be true!
16 de abril de 2026
Avaliação não solicitada
Resposta da DigitalFibre
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
Thea very helpful and great customer…
Thea very helpful and great customer service
14 de abril de 2026
Avaliação não solicitada
Resposta da DigitalFibre
We’re really pleased to hear that Tiahh was very helpful and provided great customer service. We’ll make sure your kind comments are passed on to her.
Sim card issues
Mae was really helpful and informative. Thank you so much for getting my sim card sorted.
8 de abril de 2026
Avaliação não solicitada
Resposta da DigitalFibre
Thank you for your feedback. We’re really pleased to hear that Mae was helpful and informative, and that she was able to get your SIM card sorted for you. We’ll make sure your kind comments are passed on to her.
Terrible terrible service
Terrible terrible service.
Digital Fibre has transferred my elderly MIL from premier talk, ever since then it’s been downhill. I suspect they’ve miss sold a package to her (price went from £30 to £90!), request the call to be sent to me through DSAR however ally is ignoring all communication. She’s now been double charged for both premier talk and digital fibre for two months running, again promised a call from Ally to no success, it seems as though she’s purposely ignoring us. Requested a deadlock letter so we can go to the regulator, ignored again. Absolute cowboy outfit. Over 15 calls across 4 months and they still can’t sort it out.
7 de abril de 2026
Avaliação não solicitada
Resposta da DigitalFibre
Thank you for your feedback. We’re very sorry to hear about the ongoing billing issues and lack of response to your queries. We understand how frustrating this must be, and your comments will be passed to the relevant team.
Helpful but frustrating
Although Mae herself was extremely friendly, professional and courteous, I am frustrated to note that I have now had to contact Premier Talk on four separate occasions to request (a) my final invoice and (b) a prepaid envelope for the return of the broadband router, neither of which have yet been received
2 de abril de 2026
Avaliação não solicitada
Resposta da DigitalFibre
Thank you for your feedback. We’re really pleased to hear Mae was friendly, professional and courteous. We’re sorry you’ve had to contact us multiple times for your final invoice and the return envelope, and that these haven’t been received yet. We understand how frustrating this is, and your comments will be passed to the relevant team for urgent review.
Mae dealt with my request by…
Mae dealt with my request by professionally and very patient
1 de abril de 2026
Avaliação não solicitada
Resposta da DigitalFibre
We’re really pleased to hear that Mae dealt with your request professionally and with great patience. We’ll make sure your kind comments are passed on to her.
It is impossible to get through on the…
Keystone Cops spring to mind. It is impossible to get through on the phone. There is ALWAYS a higher than normal level of calls. They are very slow to reply to emails. Two and a half weeks later and I am still without a landline because they failed to provide equipment that links up. On the positive side their router is good. Now they have compromised my email address by failing to use bcc in a mailing to dozens of people.
25 de março de 2026
SATISFACTORY OUTCOME
Ruby delta with my concern with professionalism and in a polite manner, resulting in a satisfactory outcome.
9 de março de 2026
Avaliação não solicitada
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