Ding Dong Dim Sum Avaliações 

171
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I ordered a vegan box for my son's 16th birthday (we are all vegetarian) and received the Family go to box which contains char siu buns, chicken skewers, pork dumplings, chicken gyozas. I emailed the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic! This little box of magic brought the taste of Hong Kong to my kitchen in the Highlands! Excellent communication regarding my delivery which, as we live nearly 1,000 km away... Ver mais

Avaliado com 5 de um total de 5 estrelas

Loved the ease of the website, clear communication re delivery and our box arrived early ahead of our family meal! Such a well thought out experience that was a fabulous mid week treat. We particularl... Ver mais

Avaliado com 5 de um total de 5 estrelas

DingDong provide superb quality at a reasonable price. We’ve ordered numerous times for ourselves and also sent these dim sum as gifts for people. The selection is great and quantity perfectly judged.... Ver mais

Detalhes da empresa

  1. Fornecedor de Produtos Alimentícios

Escrito pela empresa

Ding Dong Dim Sum delivers a prepared, ready to cook dim sum meal to your door, along with a biodegradable steamer, taking all the hard work out but leaving all the fun in.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

171 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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4,4

Todas as avaliações

(171)

11 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Zero customer service

I ordered a vegan box for my son's 16th birthday (we are all vegetarian) and received the Family go to box which contains char siu buns, chicken skewers, pork dumplings, chicken gyozas. I emailed the company straight away (around 5pm yesterday), sent photos of the box, packing note etc and haven't received a response as of 10.30am this morning. There's no phone number to contact them so I've paid £60 for a meal that I was unable to eat. And a ruined birthday celebration.

8 de setembro de 2026
Avaliação não solicitada
logotipo da Ding Dong Dim Sum

Resposta da Ding Dong Dim Sum

Hi Bhavini,

We’re very sorry that the wrong box was packed in your order, particularly as this was for your son’s birthday.

We do, however, want to clarify the timeline, as we don’t feel “Zero customer service” fairly reflects what happened.

Your email reached us at 5:17pm, just after our customer service hours had ended. We responded at 10:30am the following morning, apologised for the packing error and immediately offered either a full refund or a replacement box delivered the next day.

You replied at 11am confirming that you wanted the refund, and this review was then posted at around 12:55pm.

We completely accept responsibility for the packing mistake, but your message was not ignored and we did respond promptly and offered to resolve the issue in full.

Your refund will of course be processed as requested, and we are genuinely sorry again that your experience with us was not the one we would ever want a customer to have.

All the best,
Ding Dong Dim Sum

Avaliado com 1 de um total de 5 estrelas

Absolute rip off extremely small…

Absolute rip off extremely small portions. Hardly enough for one person. Lucky we didn't invite anyone to share.
Really not worth the money.

17 de agosto de 2026
Avaliação não solicitada
logotipo da Ding Dong Dim Sum

Resposta da Ding Dong Dim Sum

Thank you for your feedback. I'm so sorry to hear that you felt disappointed with the portion sizes of your order.
I have just looked at your order and I can see that it is for 9 individual dim sum which are around 50 dumplings in total. For context, our set boxes contain 24 dumplings and are designed to be shared between 2 people.
We’ve been operating for five years and have consistently received very positive feedback about our portion sizes, so your experience is quite surprising to us.
We’d really like to understand what happened, as based on the order details, something doesn’t quite add up. We hope you don't mind us contacting you directly via email so we can try to get to the bottom of this! We will send you an email shortly asking for more details.

Avaliado com 5 de um total de 5 estrelas

Delicious


Hi,
I ate this for shared lunch with daughter and son in law. It was a rare treat and we all enjoyed it. My first time eating dim sum and I give it 10 stars.

15 de julho de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Honestly I felt quite disappointed

Honestly I felt quite disappointed by the experience. The food wasn't bad, but I had ordered for a given day; having to order a week in advance, and on the day about 15 minutes before it was meant to arrive I get a message from DPD saying they can't deliver as the package was broken. I was emailed by DingDong Dim Sum and given the option to book again for the next day or get a refund. Of course this is quite inconvenient so I recommend you don't purchase for the day you want to eat the food, in case you have the same issue.
I was first interested in DingD Dim Sum as it has a nice premise, it's fresh food delivered to your door, that you can eat whenever you want. But in practice, the experience felt closer to a more expensive and more inconvenient food delivery. The food comes frozen in a huge box with dry ice and a big plastic bag, all of which you have to dispose of. If you don't own a steamer you need to buy either their bambu steamer or their paper steamer. The paper steamer is overpriced for what it is; at 8.50GBP for two paper steamers and 4x2 tbsp sauces, you're certainly not getting any sort of deal.
The quality of the food was ok, some better than others, they each have a different steaming time required but again if you've paid 8.50 for two paper steamers you can't exactly place each dim sum in a seperate steamer and you have to decide if you want over or undercooked dim sum. Also I bought a set and was recommended the 2x steamer basket and all the food didn't fit in it so things stuck together.
I guess in retrospect this product isn't really intended for me, I think if you're looking for a cheaper, or more convenient or tastier option to ordering dim sum already cooked/buying frozen from the supermarket, this isn't really the right service for you.
If money isn't a concern, and you don't need the food to arrive quickly or punctually, and you have the time to wait at home for a day for the delivery to possibly arrive, this isn't a bad option. The food is alright and I can imagine the process of cooking it at home could be good fun.

28 de abril de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Excellent Dim sum

Excellent Dim sum, Char Sui buns were amazing as were the Sui mai.
The Gyozas were lovely however the spicy tofu one was so spicy I struggled to enjoy it.
No carrot included for the slaw as promises but used one of our own.
Will definitely be ordering again.

14 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Contains MSG

The food arrived well packed and was reasonably quick to prepare, and we enjoyed it. However, a BIG BUT coming here - it contains MSG which I haven't had in (Chinese) food for a long time. I had a raging thirst all night and the following morning I could have drunk a river dry. For this reason I won't be ordering again and I'm very surprised and disappointed that MSG is an ingredient.

24 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Dim Sum & even better…

Excellent Dim Sum & even better service!
We are a family of dim sum veterans. Remembering the times when we could only get dim sum from a select few restaurants on a Sunday lunchtime. Now my parents are older and we enjoy our family time with our dogs - we very much appreciate a company such as DingDong Dim Sum! Not only is the food tasty and comparable to a good traditional chinese restaurant, their service is incredible! I stupidly forgot to double check my shipping details and had it delivered to my billing address instead of my parents where I’m celebrating Christmas. I noticed the night before delivery on a Sunday afternoon and the order had already been registered with the courier. I was resigned to the fact that it would be a logistical nightmare to retrieve our order or that it would be sitting outside an empty house - going to waste! Romy at DingDong Dim Sum answered my messages and managed to reroute my order all on Sunday night. The order arrived at my parents a day later but the packaging meant that the food was still fresh and we scoffed it all straight away. Delicious food and smiles all-round. Very happy and recommend to everyone!

23 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

What’s not to like

The dim sum is exceptional, had the legends box, the ribs and a couple of the everyday dim sums. Dips are so fresh and tasty

28 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

HIDDEN CHARGES to gift set: If buying this as a Gift beware

If buying this as a Gift beware. The website says the gift covers (1) all priced boxes (2) recipients shipping this costs.
This is not true.
Gift for 4 people includes a £70 voucher whereas the meal price for the standard dim sum box is £38:75/2ppl ie £77.50 with a further £8:50 charge.
Ie gift recipients pays circa extra £16.

Finally gift card sent out had expired - their customer service was efficient in rectifying this by activate the card themselves.

5 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ideal for a perfect night in

Creating a restaurant grade meal at home, with clear instructions and delicious authentic flavours. A perfect special night in.
Also delivered on a day of your choice with almost 100% recyclable/compostable packaging, so you don't have to feel bad about treating yourself.

19 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great dumplings

I love the dumplings, the quality is great and perfect for my easy work from home lunches!
The delivery service is also very easy and the dumplings always arrive still very much frozen, I don't have to worry about it.
I end up ordering in bulk every other months.

1 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great food and service

Orders are always delivered on time and in good packaging that is fully recyclable.
Great food that's also quick and easy to cook.

3 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lovely dim sum

Lovely dim sum, easy to cook and enjoy at home. Everything we've tried has been amazing, and the boxes are literally feasts, we spread it over two meals. Also the carrot slaw dressing is outstanding.

9 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fun and tasty

Easy to order, delivery smooth and well packed.
Everything was very tasty and it made for a fun family meal.
I’ve since ordered again as a gift for my mother in law who loved it too!

14 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Don’t hesitate!

Love, love, love DDDS. Been ordering for a couple of years now and never disappointed! Great for entertaining, or keeping in the freezer to rustle up quickly for those unexpected visitors.

Quality amazing!

6 de junho de 2025
Avaliação não solicitada

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