Direct Group Limited Avaliações 

The worst insurance company ever, doesn't even deserve one star! All what they want is your money, and when you start claiming back - in my case travel insurance policy with them - they will simply spin you to avoid paying anything! Bunch of arrogant and chicky creatures with very low customer service skills. So rude and unprofessional! Go somewhere else!

If there was a 0 star out of 5 option they'd get that. Incompetent, unhelpful and creatively designed to squeeze every penny out of you! I just had a 45 minute conversation to tell me they didn't have a new phone in stock. They haven't had my replacement phone in stock for over a week now, and the cash settlement they offer is a joke. They also put you on hold for AGES in the hope you'll give up. STAY AWAY at all costs!

Check your policy wording very carefully!!! they WILL NOT pay out on an insurance claim on bikes being stolen if they are taken from a shed, only if they are stolen from within your house! Even when they ask you to detail such items when you take it out! This is just a cheap way of trying to get out of paying out. If they wont pay out on a theft, then their policies are not fit for purpose at all!!! i have a devastated 13yr old son already, now thanks to this companies refusal to pay out on a theft he will be upset until i can replace it! absolutely disgraceful conduct

Incompetent and inefficient. Still waiting for my claim to be resolved after over a month!

I bought a travel insurance policy with GetGoing Travel insurance and a gaget extension was offered quite cheaply. It looked like a good deal so I added it to my policy. In my experience you only find out how good your policy is when you make a claim and unfortunately my son lost his phone or possibly had it stolen while we were on holiday. The claim was handled by Direct Group who initially seemed quite efficient. The process dragged on though and emails took at least a week to be acknowledged and information was requested one item at a time. I was also told that the excess was £200 when my policy clearly stated £75. After weeks of providing more and more requested information we were finally told that they couldn't replace the handset and offered a fraction of the value because they only provide refurbished models and not new. This is not made clear in the policy. Not great service but they did pay an extra £25 as compensation for our poor experience.

Hi please refer to my better Buy insurance
Review as I believe
they are the same shower of S#!T