Direct Kitchens Avaliações 

362
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My wife and I would just like to say what an excellent job your tradesmen have done with our new kitchen floor, we are more than pleased with it. We will definitely use you again and will recomm... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Kitchen started 16 January and finished, unsatisfactorily, 25 March. This was not a full fit either. I have jaw dropping photos of appalling workmanship. Would NEVER recommend this company. Only saw K... Ver mais

Avaliado com 5 de um total de 5 estrelas

Professionally designed by a warm and friendly designer called Zac, would highly recommend him, Matt & Jack are two highly skilled installer’s worked none stop all week, would definitely recommend... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We can highly recommend direct kitchens! They have certainly delivered our dream kitchen! From initial appointment and design consultation to fitting, the service was professional, friendly and nothin... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Remodelador de cozinhas
  2. Loja de móveis para cozinha
  3. Loja de Móveis para Quartos
  4. Loja de utensílios de cozinha

Sobre Direct Kitchens

Escrito pela empresa

View Kitchen Ranges Book Free Appointment Download Free Brochure Our Fitted Kitchen Service Contact Us We are specialists in kitchen design and installation but also in bedroom and home office furniture. Our products are showcased in our Ecclesfield, Sheffield showroom (The Design House) - pop in and have a look! Our kitchens suit all tastes and budgets and customers can choose from a modern, designer or traditional style! Discover the latest kitchen technology through the most prestigious names in the business… names like Miele, Bosch, Neff & AEG. Visit our website www.directkitchens.co.uk or call us on 0114 240 0158 for home improvement inspiration!

Escrito pela empresa


Informações de contato

We Won't Be Beaten On Price

We promise to beat any like-for-like quote. No fuss, no hassle.

4,4

Excelente

O TrustScore é 4.5 de um total de 5

362 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(362)

12 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

From start to finish they looked after…

From start to finish they looked after us very well.
No pushy sales people.
Went to the showroom and was given there full attention and listened to what we wanted, was given our date for installing.
Was kept up to date on everything.
On the day it self could not fault Callum and his team for a job well done.
Well done to the Direct Kitchen team.
Will defiantly use again and will recommend to family and friends.
You deserve the 5 stars given.
Angie & Tony Mason - Stretton- Burton On Trent

20 de fevereiro de 2025
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Resposta da Direct Kitchens

Hi Angie and Tony,

Thank you for your review we are delighted with how satisfied you were with our service. I will be sure to pass on your kind words to Callum and his team.

Avaliado com 5 de um total de 5 estrelas

Fabulous experience. Wow! We love our kitchen!

Fabulous experience from the beginnings of the planning stage to the fitment and installation. Carl was helpful and gave knowledgable guidance without being pushy. All of his team so friendly and helpful. Top marks to the kitchen fitters, who were professional, friendly and meticulous in their installation. We absolutely love our new kitchen. Thank you 😊

19 de dezembro de 2024
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Resposta da Direct Kitchens

Hi Kate,

Thank you so much for your lovely feedback, we are so pleased that your overall experience with us was such a great success for you! We will make sure your kind words are passed onto Carl and everyone at the Direct Kitchens team. 😊

Avaliado com 5 de um total de 5 estrelas

I am delighted with the service I have…

I am delighted with the service I have received from Direct Kitchens. From the initial estimate to the final finished project, the service I received was excellent. Everyone turned up on time and were professional. The final finished wardrobe is first class. Recommended.

19 de dezembro de 2024
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Resposta da Direct Kitchens

Hi David,

Thank you so much for your amazing feedback on our customer service, we really work hard to deliver a top service for our customers! We'll be sure to pass your kind words onto the team and hope you enjoy using your new fabulous wardrobe!

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, no fuss and totally reliable as was the kitchen fitter.
We had new doors and some appliances after having our original kitchen from Direct Kitchens 20 years ago.
Would certainly recommend to anyone.

29 de novembro de 2024
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Resposta da Direct Kitchens

Thank you for your fantastic review and hope you are enjoying your new kitchen.

Avaliado com 5 de um total de 5 estrelas

From initial meeting with Karl in early…

From initial meeting with Karl in early 2024, to finally having our kitchen and utility room fitted, we have nothing but positive feedback.

Everyone -Karl, all the staff at the showroom and the kitchen fitters were wonderful!

5 de dezembro de 2024
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Resposta da Direct Kitchens

Hi Penny, thank you so much for the 5 star review and your continued custom. We will be sure to pass on your comments to the rest of the team and hope you are enjoying your new kitchen

Avaliado com 5 de um total de 5 estrelas

Great service from conception to…

Great service from conception to fitting to after-care,
No hesitation recommending this company

5 de dezembro de 2024
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Resposta da Direct Kitchens

Thank you for the fantastic review which we will share with the team. We hope you are enjoying your new Kitchen.

Avaliado com 1 de um total de 5 estrelas

AVOID

Problem's from the start with this company first thing was the rushing through from start to finish, issues with the fitting and design, washing machine tried to escape it's cupboard fitters came back and stuffed a few strips of cupboard backing under it , obviously this didn't work, I contacted the company again and was told it was now down to the washing machine supplier due to it being a faulty machine, This supplier company was excellent and arrived quickly with a new machine the fitter from this company said the door was not assembled correctly,after swapping the machine he said there was nothing wrong with the original machine it just hadn't been fitted correctly!!
All doors were wonky, the company sent out a rude argumentative little snagger,that obviously didn't like his job and tried to bulls##t me with his obnoxious excuses, there have been a lot of other things as time has passed but not wanting to waste any more time with this cowboy outfit I have sorted things myself , the final issue that has spurred me to write this review was noticed today when water started pouring out from under the sink that has also ruined the mullion and bottom of the sink unit having looked at the multiple elbows and joints jumbled together I found the issue, a bodged reducer from 40mm to 32mm when all the pipes are the same size how this has lasted at all is a miracle hope this helps with your decision

22 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Disappointing experience

Wholeheartedly agree with several of the one star reviews.
Our experience was many samples of laminates were discontinued. Carl visited us with new small swatch samples – with his initial help we picked a plain one (no marking at all). One hour prior to fitting we paid the full balance, but had to stop the fitter as the worktops being fitted did not look like what we chosen.
I don’t know if Carl knew to what extent this laminate design differed from the sample chosen. We were asked to visit the showroom to pick another – this was a very rushed affair as the fitting needed to be done the next day due to the fitters being very busy till mid-October.
We picked a second laminate from a larger sized sample from a different manufacturer – that sample was plain with no crack markings on it, however the worktops we have been left with have crack marks particularly in one area, spoiling the effect of the kitchen.
We insisted Carl visit to assess the worktops, only for him to groan insisting this was the manufacturers design making it appear like cracked stone. He could do nothing other than contact the manufacturer rep on our behalf to see if they thought it was a fault.
As yet we have not heard from anyone and don’t think we will.
Carl pointed out this was the second laminate I had chosen and did not like – NOT SO at all – so buyer beware when choosing from laminate samples.
Very distressed and disappointed and would not recommend Direct Kitchens, Ecclesfield.

14 de agosto de 2024
Avaliação não solicitada
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Resposta da Direct Kitchens

Thank you for taking the time to leave a review although we are saddened to receive this. The design of the laminate is by the manufacturer, we did contact them and they should have been in touch with you which we apologies for if they have not. A member of our team will be in touch and we will also chase the manufacturer again to contact you.

Avaliado com 5 de um total de 5 estrelas

Excellent service from start to finish

Excellent service from start to finish. Fitters were amazing very clean and tidy nothing was too much trouble for them. Very happy with my new kitchen it looks beautiful. Had it in a month now and have had no problems.

24 de setembro de 2024
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Resposta da Direct Kitchens

Thank you for your fantastic review and hope you are enjoying your new kitchen.

Avaliado com 5 de um total de 5 estrelas

Definitely recommended..

Great product and good helpful staff..Tom the Fitter had high standards and a quality Fitter...all round good experience 👍🏻

25 de outubro de 2024
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Resposta da Direct Kitchens

Hi Steven, thanks for the fantastic review and we will pass on your comments to Tom and the rest of the team who will be very pleased!

Avaliado com 5 de um total de 5 estrelas

This is my 3rd kitchen from these guys

This is my 3rd kitchen from these guys, always a brilliant service from start to finish, wouldn't use anyone else 😁

25 de outubro de 2024
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Resposta da Direct Kitchens

Hi Donna, thank you so much for the 5 star review and your continued custom. We will be sure to pass on your comments to the rest of the team and hope you are enjoying your new kitchen

Avaliado com 5 de um total de 5 estrelas

We recently had a fitted kitchen…Richard King re new Kitchen installed

We recently had a fitted kitchen installed by Direct Kitchens and we are highly delighted with the results. From the design stage to completion of the project which took even down to cleaning cupboards and floor leaving no mess, first class job all round. The fitting team were very polite and very thorough in their work. I would absolutely recommend them to anyone. Great job!!!👍👍👍👍

7 de outubro de 2024
Avaliação não solicitada
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Resposta da Direct Kitchens

Hi Richard, thank you for taking the time to leave a review - Enjoy your new kitchen!

Avaliado com 1 de um total de 5 estrelas

Waste of time

From the start we said it was a kitchen update, part renovation, something the business advertises, had a guy round to the house who did a quote, then when we wanted to go ahead they said they don't do anything but whole kitchens. Do they actually know what they are doing!! What an absolute waste of time for everyone.

14 de outubro de 2024
Avaliação não solicitada
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Resposta da Direct Kitchens

Hi, we are sad to see this review as we pride ourselves on customer service and the experience you had is not the level of customer experience we strive to achieve. Please could you confirm this review relates to our business Direct Kitchens based in Sheffield? We ask this as if we had quoted for the work we would not then say we would not do it! Please could you email us at design@directkitchens.co.uk and a member of our team will contact you to discuss?

Avaliado com 5 de um total de 5 estrelas

We are extremely pleased with our new…

We are extremely pleased with our new kitchen. The whole process of visiting the showroom, choosing the style and designing the layout of the kitchen, to the fitting and attention to detail has been excellent and the staff in the showroom and the fitters have all been very friendly, skilled and professional.

3 de setembro de 2024
Avaliação não solicitada
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Resposta da Direct Kitchens

Hi Paul, Thank you for the fantastic review which we will share with the team. We hope you are enjoying your new Kitchen.

Avaliado com 5 de um total de 5 estrelas

Thank you to Direct Kitchens for the…

Thank you to Direct Kitchens for the excellent experience we have had with them. From the moment we stepped through direct kitchens showroom to having our kitchen fitted we cannot fault them. Our kitchen looks amazing. We will definitely be recommending them to anyone looking to have a new kitchen fitted.

Also thanks so much to Steve from Design Floors based upstairs in Direct Kitchens the service and workmanship we received was outstanding. Our floor looks amazing. Thank you Steve
Mr & Mrs Emmett

29 de julho de 2024
Avaliação não solicitada
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Resposta da Direct Kitchens

Thank you for your fantastic review! We will pass on your feedback to the team and we hope you enjoy your amazing new kitchen.

Avaliado com 5 de um total de 5 estrelas

My kitchen looks absolutely fantastic

My kitchen looks absolutely fantastic. Carl was great at coming up with ideas to make my small kitchen look bigger with lots of storage! Richard was friendly and did an excellent job fitting my kitchen and making sure it was up to a high quality standard. Would recommend!

17 de agosto de 2024
Avaliação não solicitada
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Resposta da Direct Kitchens

Thank you Olivia for this wonderful review! We pride ourselves on our customer service so are pleased to hear this feedback. Enjoy your new kitchen!

Avaliado com 5 de um total de 5 estrelas

Very pleased with my fitted wardrobes

Very pleased with my fitted wardrobes, good service from the staff at the showroom to the workmen who fitted the wardrobes. Would use their services again.

29 de julho de 2024
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Resposta da Direct Kitchens

Thank you for the 5 star review and so happy you are pleased with work and service you received. we will pass on your comments to the team.

Avaliado com 5 de um total de 5 estrelas

Brilliant service from start to finish

Brilliant service from start to finish. Carl did a great job with the design of my mums kitchen and made the whole process stress free. Matt and Jack the fitters were great and worked really hard to get the fit completed in a week .Thankyou would definitely recommend.

20 de junho de 2024
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Resposta da Direct Kitchens

Thank you for the fantastic review Cheryl! We are pleased to hear you mum is happy with her new kitchen and will pass your lovely feedback on to the team!

Avaliado com 5 de um total de 5 estrelas

Smart new kitchen and transformed living space

Everyone did a great job - the design, customer service, fitting, building/joinery, flooring and electrical work. It wasn't just a replacement kitchen but some structural work was needed - all finished on time and looking great. Thanks to all involved.

20 de junho de 2024
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Resposta da Direct Kitchens

Thank you for the lovely review Diane! We are pleased to hear how happy you are with your new kitchen and will pass your feedback on to the rest of the team. Enjoy!

Avaliado com 5 de um total de 5 estrelas

Transformation…

The team at Direct Kitchens transformed my kitchen in less than 2 weeks. The builders and electricians were exceptional and Tom, the fitter took just 3 and a half days to complete to perfection! I would have no hesitation in recommending them.

20 de junho de 2024
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Resposta da Direct Kitchens

Thank you Glynnis for this fantastic review! We pride ourselves on our customer service, so to hear about your positive experience is wonderful. We will pass your feedback on to the team. Enjoy your new kitchen!

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