When I purchased the first solar ac everything worked out great. The second unit I purchased arrived with one out of seven panels cracked. I tried to contact company and sent pictures. No response.
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Veja o que dizem as avaliações
My representative is in S. Africa and I'm in California. He was a nice enough person. But time difference and follow through from his team, were lacking. Just needed Solar Plans. Said they could prov... Ver mais
Delivery was long delayed. Communication was nonexistent unless I reached out. The phone number for the person that I traded emails with was not valid. My order was shipped in two separate deliveries... Ver mais
The EG4 hybrid mini split arrived on a pallet, neatly wrapped and all three boxes were in excellent shape. Very good service. EG4 does a good job of including the things you need for an easy installat... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We aim to become the top online platform that enables consumers and businesses to purchase solar power systems, helping you save time, money and energy.
Informações de contato
Fort Worth, Estados Unidos
- 8486006420
- sales@directsolarpower.com
- directsolarpower.com
3,5
Bom
53 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 64% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
how easy it was to place my order
how easy it was to place my order. there was an issue with the tracking number. placed a call and the issue was handled quickly and professionally. I received my order on time and the delivery went very smoothly. thank you DirectSolarPower for a great experience with my order.
2 de abril de 2025
Resposta da Direct Solar Power
Thank you for the kind words! We're glad to hear the ordering process was easy and that our team was able to quickly resolve the tracking issue. It's great to know your delivery went smoothly and arrived on time. We appreciate your trust and look forward to helping with your future solar needs!
Direct solar made sure i got what i…
Direct solar made sure i got what i needed in a timely manner, despite manufacturing delays! A+ customer service
21 de março de 2025
Resposta da Direct Solar Power
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us, even amidst manufacturing delays. Providing excellent service is always our top priority, and we're glad we could meet your needs. If you ever need anything else, don't hesitate to reach out!
Excellent Customer Care
Excellent customer care! I had some questions that were addressed immediately and when I placed an order for a couple of batteries, they were delivered in a couple of days! Absolutely a five star transaction!
16 de março de 2025
Resposta da Direct Solar Power
Thank you for the fantastic review! We're glad to hear that our team was able to answer your questions quickly and that your order arrived on time. We appreciate your support and look forward to serving you again!
The sale of an EG4 12000XP was easy…
The sale of an EG4 12000XP was easy fast and the lowest cost. With prices rising and services declining in some areas, it was a pleasure to text and chat with a human. No AI!
The hardest part will be to install it.
Tom
14 de março de 2025
Resposta da Direct Solar Power
Thank you Tom! We’re glad to hear you had a smooth and affordable purchasing experience with us. We believe in real, human support, so it’s great to know you appreciated that!
If you need any guidance with the installation, don’t hesitate to reach out—we’d be happy to help. Enjoy your EG4 12000XP!
Great experience, highly recommend…
Having never bought from direct power before I was a bit nervous that the heavy snow might cause delays. When I called to check, the person who answered was very reassuring and understood my concern. They explained how the order was coming in two parts and everything was on schedule. It arrived on time and in great shape in spite of the weather. Great service and product.
11 de fevereiro de 2025
Resposta da Direct Solar Power
Thank you for your review! We understand that ordering for the first time—especially with challenging weather—can be stressful, so we’re glad we could provide reassurance and keep everything on track for you.
It’s great to hear your order arrived on time and in perfect shape, we look forward to serving you again in the future!
worry free and evrything works
11 de fevereiro de 2025
Resposta da Direct Solar Power
Thanks for your review! We're happy to hear everything worked perfectly for you!
Easy to order online and was shipped in…
Easy to order online and was shipped in a timely manner!
29 de janeiro de 2025
Resposta da Direct Solar Power
Thank you for your review! We're glad you found the ordering process easy and received your shipment on time.
We value your business and are looking forward to serving you again in the future!!
it was easy to understand him when he…
it was easy to understand him when he was talking,
he was very good at getting the item ship,
quick service,
its to bad you don't make a wooden crate to ship them in because they wouldn't show up with all kinds of damage and have to go back, even though the freight company is responsible for the damage it just sets the customer back further on his project that's the only thing that is bad about your company
17 de janeiro de 2025
Resposta da Direct Solar Power
Thank you for your kind words and for taking the time to share your feedback! We're glad to hear that you found our service easy to work with and that your order was shipped quickly.
We truly appreciate your suggestion about wooden crates. While freight carriers are responsible for any damages during transit, we understand how frustrating the delay can be.
We're always looking for ways to improve our packaging and shipping process, and we’ll definitely take your recommendation into consideration to reduce the risk of damages.
Resposta da Direct Solar Power
Thank you for your wonderful review! We're thrilled that you appreciate our efforts to streamline our order process. Thank you for choosing Direct Solar Power, and we look forward to serving you again in the future!
Direct Solar Power cares for their customers!
Direct Solar Power with very prompt with my order of the EG4 Brightmount Rack System, and it was shipped quickly. Regretfully, the box was damaged during UPS shipment and many major components were missing from the package on arrival. Direct Solar Power was alerted to the dilemma and responded quickly. A replacement EG4 Brightmount rack was shipped and received in an expeditious manner. Christian, Thank you so much for your assistance! Superb Customer Service. Merry Christmas Direct Solar Power Team!
6 de dezembro de 2024
Resposta da Direct Solar Power
Thank you for your kind review! We're sorry about the shipping mishap but are glad we could resolve it quickly. Your satisfaction means the world to us. Happy holidays to you as well, and thank you for choosing Direct Solar Power!
Christian had the answers…
had a bunch of questions and Christian answered them. Now hopefully after using three different inverters this one will have the correct software and will solve the problem.
Thanks for the help!
13 de novembro de 2024
Resposta da Direct Solar Power
Thank you for your review! We're glad we could help answer your questions. If you have any further questions, don’t hesitate to reach out. Thanks for choosing Direct Solar Power!
Eg4 6000xp purchase
I was a bit skeptical of buying from a new company first and spoke to Christian. He answered all my questions and made sure my order shipped quickly. I would buy from them again anytime, and I recommend them.
30 de novembro de 2024
Avaliação não solicitada
Resposta da Direct Solar Power
Thank you for giving us a chance and for your kind words! We’re thrilled we could help with your concerns and that your order was shipped quickly. Your recommendation means a lot to us, and we look forward to serving you again in the future. Thank you for choosing Direct Solar Power!
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